KWESI K. WINGATE

228-***-**** • ac09y2@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Talented and visionary leader with a reputation for integrity and ability to influence results. Record of accomplishment in many facets of healthcare strategic management, clinical operations, medical administration, and consumer/customer service. Known for innovation and lateral thinking skills; consistent success in solving a diversity of demanding business problems. Core competencies include:

• Health Services Administration • Health Information Management

• Fiscal Planning & Budgeting • Management Consultation

• Patient Advocate • Staff Leadership/Development

• Emergency Medical Technician • Basic Life Support Certified

Security Clearance: Active DoD Secret Security Clearance; expires 02-16-2021 PROFESSIONAL EXPERIENCE

UNITED STATES AIR FORCE • First-line Manager/Supervisor Mar 1997 to Present Served in multiple positions of increased responsibility and complexity at various worldwide locations, demonstrating exceptional leadership, knowledge, skills, and proven abilities in the following areas: Healthcare Services Management

Manage all aspects of day-to-day operations of the second largest Air Force Family Health Clinic, effectively tracking 63 providers and supervising support staff; guide career paths, ancillary and readiness training

Effectively guide, direct, assist, and mentor an administrative support staff of 5-personnel with emphasis on enforcing patient appointment template management for 164K federal beneficiaries and 51K annual visits

Provide medical/administrative support for 13K active, retired service members and dependent Tricare beneficiaries

Maintain stock level of medical supplies for 36 examination rooms

Competently guide strategic management of $229K budget annually.

Scheduled, created, and modified patient appointments per provider, nurse, supervisor and customer request

Coordinated Patient Health Information in a timely manner to facilitate continuity of patient healthcare

Performed market analysis and business-case analysis

Coordinated third party collection (TPC) activities and prepared necessary reports

Assisted in manpower surveys and developing manpower standards

Representative Accomplishments:

Instituted Chest Pain program; instructed 17 technicians and reviewed 150 health records clearing 4-month backlog– saved $195K in costs

Steered Behavioral Health Optimization Program (BHOP) clinic; move; coordinated staff logistics enabling 2.4K appointments–recouped $400K in mental health services with no delays in care

Oversaw management of 17 provider templates; recaptured 300 patients in 7-months–Emergency Department leakage decreased 40%, saving $145K

Patient Advocate

Led hospital personnel in identifying, analyzing, and quickly resolving healthcare related inquiries

Responded to patient related concerns, assisted patients in exercising their rights, mediated for the patient

Effectively investigated, resolved, documented, and reported department-specific patient complaints and concerns to medical treatment facility senior leadership and staff personnel

Identified health care systems related problems via patient and visitor data, and worked collaboratively with physicians, administrators, and staff toward resolution Representative Accomplishments:

Successfully mended/rectified 60 care related issues with staff personnel–garnered Keesler Medical Center Top 10% in patient satisfaction rate.

KWESI K. WINGATE PAGE 2

Business Management & Analysis

Execute internal management support services in the areas of program cost monitoring, annual fiscal planning, and development of annual work-plans, for the procedural and relationship aspects of organizations

Provide leadership and oversight for work center programs associated with business processes, resource requirements and management, organizational analysis, metrics and training to accomplish objectives

Ensure communications to team members is timely and clear and creates a team environment that fosters partnership, innovation, and continuous process improvement

Emergency Services Shift Leader

Directed Level 3 Trauma Center’s clinical, ambulance, in-flight emergency, and Code Blue operations for 80K beneficiaries

Oversaw Aerospace Medical Service Apprentice (AMSA) Phase II and Reserve Phase III students on 150 tasks

Coordinated 3-$150K ambulances; ensured adequate equipment stock levels, functionality, and vehicle maintenance

Maintained proficiency on 400 training tasks, biennial BLS and Emergency Medical Technician certifications

Managed Cost Center; tracked $60K budget, ordered/verified 6K supply items–secured 24/7 emergency response Representative Accomplishments:

Activated/stood-up Medical Control Center; coordinated 7-disaster teams; liaison to Field Response Team and Emergency Services during 2-Major Accident Response Exercises–success was vital to the agency’s Excellent rating

Directed agency’s Aerospace Medical Service Apprentice program; 10K tasks certified; recognized 4-times as Top Training Unit–graduated 190 personnel and saved $1.8M in travel/lodging expenditures

Selected as Medical Center’s Manager of the Quarter Emergency Services Journeyman

Assisted 18 Emergency Services physicians, 16 nurses, 17 medical technicians, 5 Global War on Terrorism employees, and 2 administrative support staff in the care and treatment of over 1,800 patients per month

Annually provided care and treatment of over 21K patients in a 10-bed Emergency Room valued at $1.5M

Administered 15K vaccinations medications annually under the supervision of a nurse or physician

Flawlessly managed an annual budget of $325K for diagnostic equipment, pharmaceuticals and supplies Representative Accomplishments:

Skillfully led 10-medic team in providing NCAA football acute care coverage; treated 3; lifesaving transfer

Arranged immediate transport for cardiac patient; transferred to definitive care in under 45-minutes; life saved Global War on Terrorism Deployment - Balad Air Base, Iraq

Provided superior leadership during the launch and recovery of 180 aeromedical evacuation missions and the safety transport of 2,850 wounded warriors to include 230 critical care patients

Responsible for 18 technicians; coordinated patient airlift with precious timing and aided in the decrease of late departures by 50%; oversaw a highly critical fleet of 16 vehicles valued at $651K

Selected as the 332nd Expeditionary Aeromedical Squadron Manager of the Month for July 2005 EDUCATION & RELATED TRAINING

COMMUNITY COLLEGE OF THE AIR FORCE – Montgomery, AL A.A.S., Allied Health Sciences

• Leadership/Management I & II • Advanced Medical Ethics

• Emergency Preparedness Response • Emergency Medical Technician

• Patient Advocate • Risk Assessment & Management

Computer Skills: Microsoft Office, Composite Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application (AHLTA), Defense Enrollment Eligibility Reporting System (DEERS), Medical Expense and Performance Reporting Systems (MEPRS), Defense Medical Logistics Standard Support (DMLSS), and Defense Medical Human Resources System-internet (DMHRSi). AWARDS: Recipient of numerous awards for outstanding military, humanitarian, and community service

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