Customer Service Assistant

Consuelo Negrete

Hacienda Heights, CA 626-***-**** ***********@*****.***

Highly-skilled and bilingual phlebotomist with over eight years of experience in fast-paced lab, back office and hospital and clinical settings; Communicates in a professional manner, and can work with diverse sets of people, in a multicultural/multiethnic environment.

CORE COMPETENCIES:

• Venipuncture/Capillary • Glucose Tolerance • Communication and interpersonal relations

• Recording Results • Clotting Test • Equipment Maintenance

• Bleeding Time Test • Customer Service • Medical Terminology

• Safe Collection of Blood • Patient Compassion • Specimen Integrity

SKILLS & ABILITIES:

Medical

Performed patient venipuncture and skin punctures, blood cultures and collected and processed urine with 85+ patients per day, pediatric and adult

Centrifuged and organized specimens for chemistry, hematology and coagulation departments

Evaluation of patient information to plan, modify or coordinate treatments

Comprehensive understanding of compliance and safety requirements

Knowledge of medical terminology principles and processes

Thorough blood tube knowledge

Match laboratory requisition forms to specimen tubes

Logged and recorded vital signs

Experience in labeling specimens, sending to the laboratory for analysis, and completing and maintaining records.

Clerical/Administrative

Computer literate: Microsoft, data entry

Bilingual (English/Spanish)

Inventoried and ordered supplies and equipment

Front office receptionist for the laboratory: answered busy phones, patient check-in, scheduling

EMPLOYMENT HISTORY:

01/17 Present Lab Assistant University of Southern California Beverly Hills, CA

12/16 03/17 Phlebotomist EMSI La Palma, CA

10/16 10/16 Phlebotomist Phlebotek Los Angeles, CA

03/16-04/16 Phlebotomist Aerotek Phoenix, AZ

04/15-08/15 Phlebotomist Medix/ Arizona Oncology Phoenix, AZ

08/13-04/15 Phlebotomist Quality Temp Staffing Granada Hills, CA

04/02-10/06 Laboratory Assistant II Kaiser Permanente Baldwin Park, CA

CERTIFICATIONS:

California Certified Licensed Phlebotomy Technician I

Certified Medical Assistant

Certified CPR provider

Fingerprint Clearance Card

Certified Nursing Assistant

EDUCATION:

Cuesta College San Luis Obispo, CA Certificate

Mt. San Antonio College Pomona, CA Certificate

Kaiser Permanente Baldwin Park, CA License

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