Customer Service Representative

Autumn Phelps

LPN

Wesley Chapel, FL *****

************@*****.*** - 716-***-****

Seeking a position that utilizes my education and training. Authorized to work in the US for any employer

WORK EXPERIENCE

Health Assistant

CareSync - Tampa, FL - April 2017 to Present

* Care Coordination

* Medical Record Retrieval

* Record Transcription

* Outbound Member Contact

Senior Process Executive

Cognizant Technology Solutions - Tampa, FL - October 2016 to March 2017 High volume call center

* Care Coordination

* Process prior authorization requests

* Process medical referral requests

Customer Service Representative

Aetna - Amherst, NY - May 2016 to August 2016

*Inbound health insurance customer service

*Claim break down

*Quote benefits

LPN Charge Nurse

Northgate Healthcare Facility - North Tonawanda, NY - July 2015 to May 2016

* Rehabilitation & Long term care

* Admission/Discharge

* Post surgical wound care

• June 2012 to September 2013 also held a position with Northgate HCF as a Hospice nurse Plasmapheresis Specialist/LPN

Kedplasma - Buffalo, NY - February 2014 to June 2015

* Screen prospective donors

* Phlebotomy

LPN

First Step Center drug & Alcohol Rehab Center - Niagara Falls, NY - September 2013 to February 2014

* Medication administration

* Admissions/Discharges

Customer Service Representative

Teletech Holdings Inc - Niagara Falls, NY - September 2008 to January 2009

* High volume call center

* United Health & AARP prescription drug customer service

* Medicare part D enrollments and cancellations

• October 2003 to July 2004 also worked for Teletech handling Verizon Wireless accounts EDUCATION

Certificate in LPN

Orleans Niagara BOCES-Practical Nursing Program - Sanborn, NY 2010 to 2011

CERTIFICATIONS/LICENSES

Licensed Practical Nurse

February 2017 to July 2017

Florida state license #PN5229613

Contact this candidate