Customer Service Sales

REGINALD PRIMUS

**** ****** ***** ***** ~ Fairburn, GA 30213

Cell: 678-***-**** Home: 770-***-**** Email: *********@*****.***

Business-driven with experience providing Sales/customer service in busy call center environments for telecommunications. A steady commitment to Sales/customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership building skills, listen attentively, and solve problems creatively. Proficient in multi-tasking in high stress fast-paced office environments demanding strong analytical, organizational and interpersonal skills.

EDUCATION

BACHELOR OF SCIENCE ~ ACCOUNTING

Ashford University

EMPLOYMENT EXPERIENCE

AT&T Atlanta, GA

CUSTOMER RELATIONS/SALES ~ Telecommunications

Implement the analysis and identification of client needs in order to drive the sale and up-selling of calling plans and web hosting services. Generate additional sales via out-bound solicitation calls and the development of business relationships with clients and outside consultants.

Handle transactions regarding activation of new customer accounts, communicate with customers using web-based tools, and make financial decisions to protect/collect revenues or adjust customer accounts.

Assess, analyze and summarize competitor products and trends; identify sales opportunities.

Introduce new products and services to existing accounts in order to drive repeat business.

Handle all administrative aspects to include completing customer contracts, and entering customer data and warranties; address and resolve any concerns or issues.

process credit card payments, data entry

411 OPERATOR

Answered incoming calls and requests for information, and provide numbers for callers in a timely, courteous manner.

Researched and located requested business or residence numbers and addresses in database directory for customers.

RETENTION AGENT

Provided customer service in regards to requests or inquiries concerning services, products, billing, equipment, claims, and reported problems. Continually maintained updated knowledge of all company products, services and promotions.

Drove improvements in customer retention through programs and services provided to the customer

Made recommendations according to customer's needs on features, accessories, upgrades and rate plans.

Utilized operational systems to process purchases of products and services; collections, payments, etc.

Managed large, complex customer applications in multiple systems, while ensuring the completion of all services, order entries, and customer escalations.

Conducted, investigated and drove appropriate resolutions complaints from customers.

research and resolve payment discrepancies

investigate and resolve customer queries

Process credits to service and repair accounts when customers are charged incorrectly

Problem solve with the customers delinquent accounts

COLLECTIONS

Receive payments and post amounts paid to customer accounts. Locate and monitor overdue accounts, using computers and a variety of automated systems.

Record information about financial status of customers and status of collection efforts.

Locate and notify customers of delinquent accounts by mail, telephone. Advise customers of necessary actions and strategies for debt repayment.

Advise customers to pay amounts due on credit accounts, damage claims, or no payable checks, or to return merchandise.

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

MRC

Outgoing and incoming calls

Dealt with all aspects of telecom planning, expense reduction, vendor management, implementation management, bill auditing and post sales network support.

Developed business relationships.

Utilized interpersonal, communication and organizational skills.

Utilized strong negotiating, closing skills, and presentation skills

Managed multiple location accounts for multiple clients

Ability to work with deadlines

Systems: Proficient in SIEBAL, ROSS, RNS, BOCRIS, CRM, CPE, CRG, Support Center, easy pay, Drake Software, Max Professional Decca Software Co, VISION, BETTERWRX, AVAYA, ACSR, SOE, and Nutshell.

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