Customer Service Manager

Elizabeth Kenney

Englewood, CO *****

***********@*****.*** - 720-***-****

Seeking opportunities to continue my career development with a growing organization, utilizing my proven skills and continuing to gain further experience, while contributing to an organization's success. Authorized to work in the US for any employer

WORK EXPERIENCE

Dispatcher

Locomotive Services Inc - Lakewood, CO - July 2014 to Present On-Call/After Hours Dispatcher

• Answering all incoming calls in a prompt, courteous manner.

• Transmitting information to correct driver and confirming that drivers and proper supervisors receive requests to ensure that refueling requests

are attended to in a timely fashion.

• Maintaining detailed call logs and submitting calls logs each morning. Dispatcher/Reservation Agent

Pioneer Chauffeured Service - Arvada, CO - October 2015 to May 2017

• Responding to incoming calls in timely, professional fashion.

• Creating and coordinating travel plans for VIPs.

• Managing multiple drivers and coordinating: drivers, incoming and outgoing flights, and trip modifications to achieve a seamlessly

experience for all clientele.

• Assisting with billing and processing as needed. Compliance Manager and On-Call Administrator

Synergy HomeCare of West Denver - Lakewood, CO - May 2014 to October 2015

• Organized and instigated a training program for caregivers.

• Organizing and updating caregiver credentials and records.

• Implementing a system to maintain caregiver records.

• Matching and scheduling clients and caregivers.

• Working on-call after hours and weekends. Tasks include: answering all calls in a courteous and professional manner, providing information about Synergy HomeCare's services, new client intakes and service start-up, staffing last minute client shifts, finding replacement caregivers for caregiver call-offs, handling all emergencies that arise after office hours,

maintaining detailed call logs of all activity and submitting each morning. Kenbro Construction, Partner

Synergy HomeCare's services - Littleton, CO - 2010 to 2015

• Facilitated in the operation of construction company, which offered a wide range of deliverables serving large corporations, small business owners and private clients, specializing in the manufacturing of commercial countertops.

• Actively involved in pricing and negotiating work contracts.

• Responsible for all aspects of office management including but not limited to: accounts payable/receivable, inventory control, ordering, payroll, maintenance of employee records, taxes (including issuing 1099s, W-2s & W-3, etc.), balancing, invoicing, banking and customer relations.

• Responsible to package, schedule, and oversee all shipping of products to clientele. Hotel Property Assistant Manager

Heritage Inn, Hotel Management - Idaho Springs, CO - 2002 to 2011

• Managed daily operations of a 46 room hotel to ensure high performance and continuous improvement in customer service.

• Supervised front desk activities including, selling of rooms, checking guests in and out and answering the phones.

• Directed and coordinated food & beverage services.

• Worked to resolve customer service issues to ensure a positive customer experience.

• Oversaw that company policies and procedures were followed by staff and long term guests.

• Actively marketed vacant rooms to achieve full occupancy.

• Assisted in payroll and banking.

• Responsible to train new staff and maintain all employee records. Receptionist/Manual Laborer

Gray & Sons' Fence - Idaho Springs, CO - 2000 to 2003 Answering phone in pleasant and professional manner. Taking detailed messages to deliver to owner.

• Assisting in loading, securing, and unloading materials and equipment.

• Following direction and assisting in on-site construction. EDUCATION

High School Diploma

Shema Christian Academy - Berthoud, CO

2002

ADDITIONAL INFORMATION

Dependable, self-driven individual with over 15 years of professional experience in providing high quality work. Proven ability to manage a variety of projects, with an emphasis on delivering high quality customer experience. KEY SKILLS

• Microsoft

• QuickBooks Pro • Budgeting & Cost

Office/Open

2010 Controls

Office

• Customer

• Data Entry • Invoicing

Relations

• Creating and

implementing • Records/Accounts

• Organizational Skills

record keeping Maintenance

systems

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