Customer Service High School

CHRYSTAL

With **+ collective year’s experience in the E-Commerce, Brick and Mortar Transportation andDiDistribution and other related fields, I am

Distribution fields looking to obtain a position with an established company which will further my growth while benefitting

the company as well as myself.

EDUCATION AND TRAINING

******.****@*****.***

CAREER FOCUS

KNOWLEDGE BASE

EXPERIENCE

10/1998 to 05/2017

1987

JENSEN

Proficient in Microsoft Excel and Flexible to travel when needed

Word RFP proficient

Excellent written and Ability to multi-task

communication skills Strong motivational skills

Competent in managing internal

and external partnerships in a

professional and effective

manner

Manager of Transportation (IB/OB + OB)

Hudsons Bay Company Wilkes-Barre,PA

Primary banners served include but are not limited to Saks Fifth Avenue, Off5th

Avenue, Lord & Taylor, GILT, Saks.com, Off5th.com and The Find.

10/1998 - 05/2017 Primary Duties (Aberdeen, MD to Wilkes-Barre, PA):

Management of all areas of Transportation are as follows...

E-Commerce focus on “First to Web” priorities

Direct management of inventories to E-Commerce DC’s

Direct management of “Drop-Ship” direct-to-consumer order excellences

All vendor/supplier shipments to DC and/or store locations

All DC to store and/or cross-dock shipments

Manage and direct all contracted relationships related to store and

customer service excellence standards

Opening and Closing of all store related internal "4-Wall" needs including

merchandise transfers-out, relocation of case-lines, art-work, Recruitment

Center and/or Outplacement set-ups, etc...

Research, filing, negotiation and collection of all freight related cargo

claims for both inbound and outbound arenas

Vendor/Supplier compliance education and enforcement

Manage the internal and external auditing and payment of all inbound

and outbound freight invoicing

Manage the relationships between 32+ carriers, 5 cross-dock providers,

224+ store locations and 5 distribution centers

Meet or produce below budget results

Continuing education responsibilities related to store, DC and provider

compliance expectations

High School Diploma: General Studies - Literature

North East High School North East,MD,USA

General studies primary focus with a minor in literary fields such as English

Composition and Journalism.

Psychology - Literature

HCC Churchville,MD,USA

1994 - 1996 primary studies in the Psychology and Literature/Composition

programs

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