Customer Service Administrative Assistant

Guanda London

Stone Mountain, GA ● 770-***-**** ● **************@*******.***

Professional Summary:

If you are looking for an Administrative Assistant to provided top-notch service to you and your team members. I am accomplished and highly motivated insurance professional with over 10 plus years of experience across customer service, provider relations, claims processing, insurance verification, and quality clerical support. Offer solid time management skills; efficiently organize large amounts of data and maintain progress of daily workflow. Able to maximize customer service and retention by ensuring satisfaction. Quick learner with strong attention to detail; confidently work within team and independent environments. Committed to top performance and achieving goals.

Core Skills:

Claims Verification ● Document Preparation ● Expediting Files ● Records Maintenance

Online Research ● Call Handling ● Compliance Assurance ● Insurance Policy Analysis

IRS Forms Processing ● Staff Training ● Data Entry ● Research & Resolution

Technical Skills

Micro Office Suite (Word, Excel, PowerPoint) ● iView ● Microsoft Outlook ● IRS Database

Rumba ● ECSO PC & ECSO WC ● Aegis ● OneClaim

Professional Experience

Randstad for State Farm 2016-Present

Office Clerk

Processes incoming mail for all State Farm Offices.

Logs electronic media to send to Claims Document Processing Unit.

Process receipts

Process all physical objects for the appropriate department.

American International Group (AIG), Alpharetta, GA 2008-2015

Vendor Request Technician

●Provided first-rate assistance to AIG’s nationwide vendor base and third-party administrators/adjustors (TPAs) as well as internal Payment Support Department.

Received, analyzed, and entered insurance claims from staff and adjustors and verified accurate routing of vendor payments.

Ensured invoices and Form W-9s were timely entered in to ECSO Property & Casualty and Worker’s Compensation database system within allotted 2-day timeframe.

Handled urgent requests from all parties within in 24 business hours.

Corresponded with vendors verifying current name and address on Form 1099 and requesting updated Form W-9s and invoices.

Confirmed Tax ID numbers referenced on invoices and W-9s were valid with IRS.

Communicated and performed constant follow up with payment staff and adjustors on outstanding items and missing documents through claim acceptability and completion.

Assisted with heavy work flow by helping out were needed and on special projects.

Provided customer service to both internal and external clients and customers.

Continued…

Guanda London

Page 2 ● 770-***-**** ● **************@*******.***

Professional Experience, continued…

American International Recovery (AIG), Alpharetta, GA 1998-2008

Clerical / Administrative Assistant

Provided comprehensive administrative, clerical, customer, and third party support to insurance company.

Received, entered, and scanned new insurance cases and related paperwork into the Integrated Recovery and Core System.

Ensured the setup of claims (received manually and electronically) and subrogation generated by the case register was entered in a timely.

Created and maintained efficient filing system to ensure staff had up-to-date records.

Assisted with internal and external audits by assembling files.

Organized files requested by Recovery Department and maintained outstanding list of files.

Selected to train new employees on best practices and procedures.

Served as back up to Department Administrative Assistant; assisted with AP/AR, general ledger entries, payroll, and supplies inventory.

Implemented all clerical/secretary functions, including disseminating mail, forms and data processing, answering telephones, records maintenance, payment processing, and transcription/dictation.

Career Achievements:

Recognized as Top Performer for American International Group for past 5 years.

Achieved production rate of 91% and quality rate of 99.70%, exceeding departmental goal of 58%.

Awarded Alpharetta All Star in March 2015.

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