Computer Operator Field
Resume:
MATTHEW P. MANLEY
One Twenty One D Street
Lowell, Massachusetts 01851
****@***.***
Objective
Seeking an opportunity to apply and expand my organizational and communication skills within the Computer Operations field.
Computer Education
HDI Certified Help Desk - 2007
Certificate for Microsoft Certified Course - Basic Administration of Microsoft Windows 2000 - 2002 Lowell Adult Retraining in High Technology, Lowell, MA. - 1988 Received certificate In an intensive 18 week, 1000 hour program for Computer Operations and Programming using the Wang VS 300 and IBM PC Computers, and included courses in Computer Operations, Basic Programming, Cobol Programming, Turbo Pascal Programming, Computer Concepts, Word Processing, Technical Writing and Personal Computer Applications. Experience
ADHERIS HEALTH, Burlington, MA 2014-2016
Senior Computer Operator
Responsible for support of over 400 Windows and Unix/Linux servers using a monitoring application called SolarWinds. The servers were both local and at our remote sites in Orlando and Tampa, Florida. We would perform daily disk space cleanup, monthly patching, system reboots, AD and Unix account password re-sets and unlocks, log Field Service calls with SMS for disk drive and other hardware replacements, and disk consolidation on our virtual servers using VMware vSphere. Monitored the nightly Autosys production schedule, troubleshot and reran failed jobs and escalated to the on- call when necessary. Monitored the nightly Legato/EMC Networker and Veritas Backup Exec backups, troubleshot and reran failed backups, performed restores and resolved tape and jukebox issues. Monitored the transition of several thousand database files and insured they were processed correctly from our remote stores and insured our stores were polled properly every morning with the current file updates using Axway and Remotware software. Opened, updated and closed several Zendesk problem tickets each shift. Insure the night shift turnover was accurate to turn over to the day shift and user community.
FIDELITY INVESTMENTS, Merrimack, NH 2005-2013
Senior End User Support Technician
Responsible for support of multiple IBM AS/400 servers located in 3 Data Centers using Control-M to start/stop and hold jobs, these servers were used by our world wide traders. Performed weekend IPL and backup maintenance on all servers. Monitored over 800 Windows and Unix servers using a tool called jMagic and using network tool HP Openview. Monitored Veritas Netbackup and Autosys Production jobs and would troubleshoot and restart all failed jobs. Provided Help Desk support for all our global customers and duties included: Opening/Closing and updating Service Center tickets, performing restores and rebuilds on all platforms, password re-sets and unlocks for all trader and customer accounts and several other work related issues. Coordinated with on call staff to insure system issues were being worked on by Field Service and would update all Service Center tickets opened for the issue. Monitored a 24/7 phone bridge for SEV 1 serious company issues and paged out to or sametimed on call staff when needed. Insure the night shift turnover was accurate to turn over to the day shift and user community. Helped train the India and North Carolina staff and new night shift hires.
HP/COMPAQ/DIGITAL, Littleton, MA 1992-2004
Technical Associate IV
Responsible for the performance of system backups and production schedules on VMS, Windows NT, Windows 2000, and Unix based systems using SLS and Legato software, work directly with ESL9000, TL896, TL895, TL820, and TL810 robotic tape units, perform system reboots, restores, printer maintenance, troubleshoot and resolve daily system backup issues, work Quest tickets from customers worldwide, lab upkeep, monitoring of over 1,800 systems, tape library maintenance, training of contract workers and communication of turnover to other Storage Management staff and user community. ALTERNATIVE RESOURCES, Boston, MA 1991-1992
(Contracted out to Epsilon Data Management)
Computer Operator II
Responsibilities included working directly with 4670 Storage Technologies, 4480 Storage Technologies Cartridge Subsystem; worked in the environment of 3090 IBM Mainframe, used MVSA/XA JES 2 (Batch Processor); 4381 IBM (Interactive Machine) under VMXA/370. Utilized JES 2, TSO/SDSF J2, TSO/UCCI. Worked processing tape requests and performed system backups.
INPUT OUTPUT COMPUTER SERVICES, Waltham, MA 1988-1991 Senior Computer Operator for F. A. A. Division called I.V.R.S., a 24 hr., 7 day a week. Weather System for Certified Pilots.
Monitored, controlled and maintained the Interim Voice Response Systems (IVRS) Computers on a daily basis in accordance with the operating procedures on Digital computers, worked with 5 mainframe PDP 1170's, 9600 baud modems, performed tape and disk backups and data entry for all of our 16 remote sites. Additionally, attained the desired IVRS inputs and outputs; established and changed the IVRS computer configuration; trouble shot and isolated problems and generated reports; exercised emergency procedures promptly without guidance or direction during shifts. Traveled and participated in several seminars set up to acquaint pilots with the IVRS system. References furnished upon request.
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