Customer Service Data Entry
Resume:
Sandra L. Hartle
Remsen, NY 13438
*******@*****.***
I have over 20 years’ experience in the Customer Service Industry between my banking and my human services background. I am proficient in Microsoft Word/Excel, data entry, touch key typing (35-40 wds per min.), ten key calculator, quality control and complaint resolution.
IT People/MetLife – TRICARE - Oriskany NY
12/5/16 – 4/28/17
Billing Analyst - $13.50 hr
While waiting on government clearance for TriCare Billing, I have been working with the Provider group. So far we have mainly been here for data entry, but have been trained in Provider rejected bills, which entails calling the provider to find out new information that’s been kicked out on their claims. Also have been trained in GEFT entry. This entails setting up dental provider’s auto payment information. Also we have been updating the providers licenses within MetLife’s systems.
Oneida Indian Nation – Turning Stone Resort Casino Verona, NY
8/12/15 -7/9/16
Cage Cashier - $10.28 hr
Frontline- Responsible for all transactions coming to my window, from cashing in chips, foreign exchange, cashing payroll checks, issuing markers or paying them down, to just exchanging money for our guests. Above all else making sure my guest has had a good experience while staying at casino, and if not providing added help to make sure their stay is a good one.
Main Bank- Responsible for all of end of day reconciliations for Main Bank, reconcile and prove all cashiers drawers coming in for shift prior to mine, all interbank transfers, requests for cashiers on frontline for money fills, getting deposit ready for morning and anything that comes into main bank, like abandoned funds or VIP requests.
The Bank of New York Mellon - Oriskany, NY
2006-2014
BDS-MCD Ops Admin - $14.87 hr.
(2010-2014) Responsible for morning reconciliation of G/L accounts. Monitoring live settlement and assisting customers as needed. Utilizing the FTS & RAP (Funds Transfer System & Rapid Area Payments). Responsible for monitoring ICS settlement (Insured Cash Sweep) as well as watch to make sure customers payments come into right account and if not redirecting to correct customer account. Answering customer calls as needed.
Sr. Loan Admin. - $13.50 hr.
(2006-2010) Responsible for Day Loans, BDS-Government Loans, OCC Payments, SDFS settlement, reconciling g/l accounts. Using the FTS, RAP and IIS systems to monitor collateral, transfer wire payments and assist customers as needed. Helped train coworkers in departments functions.
Rome Nursing Home, Rome NY
2001-2006
CNA - $12.50 hr.
Responsible for care of residents from fully assisting them with their daily activities of living to just monitoring and helping intermittently depending on the level of care needed. Helped to maintain wards cleanliness. Helped residents with ambulation, hand and foot care. Made sure next shift was always updated on residents. Who was having a good or bad day.
Utica Converters, Inc., Utica, NY
1999-2001
Creeler/Splicer/Utility - Depending on job - $10.50 - $14.00 hr
Responsible for creeling correct amount of spools for whichever loom assigned during shift. Picking up missed cords, tying in broken cords correctly and helping team get loom up and running. Splicing responsibilities consisted of sewing left over spools to create a full spools so looms could be running with correct number of trucks/spools. Utility assignment was to learn all the jobs on the weaving floor and be proficient in each so I could be utilized if there was an absence for our shift.
Home Day Care
1999-2001
$18.00 to $24.00 per child per day.
Responsible for the daily activities of children from infancy to 12 years old. Making sure meals were balanced and on time. Accounting for meals to county programs for reimbursement. As a day care provider I was also trained to be a Mandated Reporter if I saw any abuse.
Stay at Home Mother
1994-1999
Took care of my child and my home from the time he was a baby to when he went to pre-school (4 yrs old). Also took care of the children of my neighbors, friends and relatives when needed as well.
Marine Midland Bank, Syracuse, NY
1991-1994
Customer Service Representative - $10.50 hr.
(1993-1994) Responsible for answering any customer questions about their accounts, making sure deposits and withdrawals facilitated in a timely manner, reconciled drawer to opening amount, kept inventory of coin needed for my station.
Vault Teller - $12.00 hr.
(1991-1993) Responsible for big business deposits from around the local area. Balancing all deposits to a zero balance at the end of the shift. Recognizing counterfeit bills and alerting superiors. Helping team manage overload during holidays. Assisting wherever needed.
Education
2015 - MVCC classes to finish degrees in Human Services and Psychology
2004 -2006 MVCC Classes for Human Services and Case Management
1988 -1989 VVS Central High School Graduate
1983 - 1988 Remsen Central High School
References
References can be made available upon request.
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