Service Web Services
Resume:
Srikanth Pilli
Senior Service Now Developer/Admin
********.**************@*****.***
Professional Experience:
Over 7years of experience in IT industry with experience in all the phases of SDLC.
Over 4 years of experience in ITSM and Service Now Development and Administration.
Over 3+ years of experience in development of enterprise applications using Java/J2EE and Web Services (SOAP and REST based).
Over 3+years of experience in ITOM (IT Operations Management).
Strong implementation and Administration experience in Service Now, BMC Remedy and IT Automation.
Over 2 years of experiences in UI/UX actions.
Involved in HR Case Management.
Service Now with Project Portfolio Management and to create multi-project reports for analysis.
Strong experience in development of web applications using Web services, Java, J2EE, SQL, PL/SQL programming.
Expertise with creation and configuration of Service Now Applications, Modules, Business Rules, Client Scripts, UI Policies, UI Actions.
A Service Now Technology Analyst with experience on implementing end-to-end Service Catalog, Incident Management, Knowledge Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.
Experience in redesigning the workflows using Service Now workflow editor.
Experience in defining the SLAs (Service Level Agreements), notifications and reports.
Integration Analyst responsible for Systems Engineering, Designing, Developing, Testing, and implementing specifications provided by the client.
Functional knowledge and implementation experience of IT Service Management ITSM frameworks and demonstrated project management skills and experience working directly with customers and clients.
Hands on experience using DISCOVERY to load configuration information to CMDB.
Expertise on creation of workflows for Service Catalog items in Service Now.
Experience in Service-Now as both the developer as well as the Administrator.
Experience in Governance, Risk and Compliance(GRC) .
Expertise in PowerShell Commands.
Downloading and importing UCF authority documents into GRC.
Defining and assessing risks.
Expertise in Procurement workflow.
Generating remediation tasks to track corrective actions that are required.
Experience in migrating between various environments in Service Now.
Expertise in the administration and development applications using BMC Remedy Action Request System 7.1/7.6
Experience in integrating external Web Services using SOAP and REST.
Experience in Service Now Microsoft SCCM integration version 3.0.
Experience on other BMC Remedy tools - Remedy Migrator 5.X, Remedy Import 6.x.
Requirement Analysis, Design, Code Construction and Test.
Experienced in configuring the application using Service-Now tool used for ITSM with the ITIL Best Practices with a strong knowledge on ITIL V3. Deep functional and technical knowledge of service-now platform as well as experience delivering medium to large-scale service-now implementations.
Hands on experience in web development using HTML, JavaScript, Jelly, Ajax and CSS.
Good experience in application development using Java/J2EE.
Experience with SQL and PL/SQL and good understanding of the data modeling concepts
Experience in SDLC like Waterfall and AGILE methodologies.
Excellent analytical, problem solving and communication skills
Ability to be an effective team member and have capability to work under severe time constraints.
Technical Skill Set:
ITSM Tools
Service-Now, ITSM Suite
Programming Languages
Java, HTML, XML, JavaScript, SQL
Frameworks
JSP, Spring, Hibernate
Scripting Libraries
JQuery, Java Script, Apache Jelly
Databases
SQL Server 2012, Oracle 11g
Web Technologies
HTML 5, CSS, Web Services, REST Web API SOAP
Application Servers
IIS 6, Apache Tomcat, WebLogic
Work Experience Details:
Client: GE, Louisville, KY Jan 2016 – till date
Role: Senior Service Now Developer/Admin
Description: GE Appliances & Lighting, (formally known as GE Consumer & Industrial), is an American "white goods" manufacturer, headquartered in Louisville, Kentucky.
Responsibilities:
Involved in gathering the requirements from the Business Team and creation of technical, functional specification documents.
Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service Now.
Development of Service catalog - catalog items, designing workflows and execution plans.
Involved in PowerShell commands and Microsoft Stack.
Excellent knowledge on code migration between various Service Now environments using Update Sets.
Worked on loading the data into Service Now using import sets.
Extensively worked on the Implementation, Configuration and maintenance of Business Rules, Client Scripts and UI Policies.
Involved in UI policies script, UI macro,UI page.
Involved in redesigning the workflows using Service Now workflow editor.
Involved in Documentation, Policy creation, Monitoring, verification and Reporting
Excellent knowledge on HR staff to create, manage, and view HR cases to process staff requests.
Involved in GRC Downloading and importing UCF authority documents into GRC.
Involved in creating and configuring the SLAs as per the requirement.
Involved in LDAP integration with Service Now for obtaining users and groups.
Defined and configured DISCOVERY schedules and Worked on DISCOVERY and set up mid servers and check for the connectivity.
Involved in ITOM(IT Operations Management)
Imported Configuration Items(CI) from third party applications using import set tables
Involved in migration between various Service Now instances using Update Sets
Involved in customizing the forms for the Incident, Change and Problem Management ITIL processes.
Involved in reconciliation of complicated workflows to simpler form.
Creating database views to pull the reports on variables which are being used by catalog items.
Writing Catalog client scripts and UI policies to make client side changes.
Creating the UI pages to use them in catalog items using the UI Scripts.
Creating Knowledge articles to document the steps in creating the catalog items.
Working on different kinds of variables and variable sets.
Working on order guides, to arrange them in sequential order to make the user comfortable while raising a request.
Responsible for the acceptance, identification, storage and withdrawal of all supported CIs.
Responsible for ensuring that all the CIs are registered and these records are correct and up to date.
Worked in creating various Custom Applications, Modules, Tables and Table extensions as per the requirements
Involved in Documentation, Policy creation, Monitoring, verification and Reporting
Resolving typical Users access and roles issues by checking active directory and users table.
Pulling reports and scheduling the reports as per the client requirement.
Experience on working with Script Includes and Scripted Web Services.
Worked in the Eureka version of Service Now Framework and in process of migrating to Fuji instance.
Environments: Service Now Eureka, Fuji, Geneva, Helsinki, Scripted Web Services.
Client: BEHR, Santa Ana, CA June 2014 – Dec 2015
Role: Service Now Developer
Description: Behr Process Corporation is one of the largest suppliers of architectural paint and exterior wood care products to the United States and Canadian do-it-yourself markets.
Responsibilities:
Hands on Experience Working with the Business Team to gather the Requirements for AS-IS and perform the operations successfully for TO-BE process.
Develop and manage application code, User Interface, and third-party integration components.
Hands on Experience in Designing the Network Design Methodology configuration and worked on Devices and as well as the Configurable Items (CI’s).
Experience in maintaining the necessary development documentation as needed (ex: technical design, developer notes etc.).
Experience in performing the core configuration tasks including system policies, business rules and client scripts.
Experience in Procurement Track service catalog requests create and manage purchase orders create and manage transfer orders Receive asset.
Downloading and importing UCF authority documents into GRC.
Well-versed in performing day to day activities of the administration of the Service-Now tool and maintaining the business services and configuration item relationships in Service-Now tool.
Hands on experience working on the IP networking, Devices, Network design.
Generating remediation tasks to track corrective actions that are required
Hands on experience in creating tables, managing the users, groups and the roles.
Expertized in developing new applications from beginning to end.
Expertized in defining and managing the Client Scripts, UI Policies, UI actions and Data polices to maintain the form and work as per the business requirement.
Expertized in developing and executing the plans and procedures for the data conversion, customer acceptance criteria and the Installation strategy.
Well-Versed SME (Subject Matter Expert) on Incident Management, Change management process and the Knowledge article.
Experience in defining the SLAs (Service Level Agreements), notifications and reports.
Hands on experience on Moving the data in and out of an instance using import sets and transform maps and also auto imports of data into Service-Now.
Expertized in Customizing and defining the Workflows and configuring the items to the carts in the Service catalog.
Environments: Service Now Eureka, Fuji, Client Scripts, UI Policies, UI actions, SME.
Client: CVS Health, Dallas, TX Jan 2013 - May 2014
Role: Service Now Administrator
Description: CVS Health is an American retailer and healthcare company. CVS Health operates over 7,700 CVS Pharmacy and Longs Drugs stores; a pharmacy benefit manager, mail order and specialty pharmacies, a retail-based health clinic subsidiary, Minute Clinic; and an online pharmacy, CVS.com.
Responsibilities:
Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service now.
Worked as an administrator to look after the day to tickets and resolve them on priority basis.
Working on JAVASCRIPT, AJAX, and GLIDESCRIPT to run Workflows, Business Rules and UI Polices.
Coordinating the instance upgrade activities.
Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.
Configured multiple Catalog Items Front-end web / GUI components using JavaScript, SOAP, Web services, CSS, HTML5.
Developed On-Boarding and Off-Boarding service catalog and automated the process of removing access for all the applications the user was given access to.
Worked on Discovery to update and insert computer related information on a regular basis.
Worked on LDAP integration to update the users and groups.
Writing Catalog client scripts and UI policies to make client side changes.
Implementing the UI pages to use them in catalog items, implemented using UI scripts.
Creating Knowledge articles to document the steps in creating the catalog items.
Worked on CMDB and Asset management.
Creation of Email Notifications and Inbound Actions.
Development of SLA for the organizations Implementation of ACL.
Performed code migration using Update Sets.
Developed Import Sets to import data from different Sources. Developed Transform maps to map values between Import Set and Service now tables.
Created all the reports of Incidents, problem and change management.
Assigned designation roles for the user and gave access to the users.
Environments: Service Now Dublin, Eureka, JavaScript, SOAP, Web services, CSS, HTML5, AJAX, GLIDESCRIPT.
Client: Peertone Technologies, India May 2011- Dec 2012
Role: Java Developer
Description: Peertone Technologies gives the results for the user Beneficiary Information based on their eligibilities. It includes features such as: Health & Life Data: User can make use of Health & Life Data for viewing his personal (Employee/Spouse/Child Life Insurance, Health, Dental, Health and Dependent care) and dependent information.
Responsibilities:
Work on Hibernate for mapping Java classes with database and using Hibernate query language
Analysis and Design (Activity/State chart diagrams, Class diagrams and the Sequence diagrams) of various modules using UML.
Used spring for application maintainability and Hibernate to develop the data fetch mechanism for business tier.
Configured lazy / aggressive loading of domain objects using XML based Hibernate configuration files.
Incorporated design patterns (Business Delegate, Singleton, Factory and VO).
Developed complex front end screens using Velocity and JSP.
Implemented the application with My Eclipse as the IDE for application development and extensively used the Debug perspective of Eclipse for application debugging.
Implemented Business tier including writing queries in Hibernate Query Language (HQL) and PL/SQL.
Successfully upgraded application using Hibernate V2.1 to use Hibernate 3.0
Performed design and code reviews.
Implemented batch process to deploy application into Web logic Server.
Executed unit test cases using JUNIT.
Involved in the design and development of the web components using Velocity, Struts, Custom Tags, Tiles.
Created some UI screens using HTML and JavaScript, JQuery, CSS.
Designed and Implemented Hibernate as Data Access Layer for efficient database management and caching.
Developed and implemented Junit Tests.
Added new functionality to admin console to create and update rebalance, reconciliation of reports.
Involved in the design and development of Web Services using Java to get data from advice database, real- time cancellations and real-time enrollments.
Developed PL/SQL Packages, Procedures, Triggers, Cursors and Functions according to the requirement.
Created stored procedures in Oracle database to eliminate dynamic sql statements used in advice application and made appropriate changes to the application to call these stored procedures.
Environments: JAVA SE 6, Hibernate V2.1, Hibernate 3.0, HTML and JavaScript, JQuery, CSS.
Client: Resolute Solutions, Hyderabad, India June 2010 – Apr 2011
Role: Java Developer
Description: Resolute (erstwhile RESOLUTE Electronics) is a premier EMS company established in 1998. We presently cater to the Electronic Manufacturing requirements of global OEMs, in industry verticals of Consumer, Power, Telecommunications, Industrial, Aerospace & Defense, and Medical Electronics. We are located in Hyderabad, India.
Responsibilities:
Involved in the System requirements and specification gathering.
Involved in the design and development of Web Services using Java.
Involved in testing the Web Services using SOAP UI tool.
Worked on XSD, XML, XPATH, XQuery as part of developing the Web Services.
Developed PL/SQL Packages, Procedures, Triggers, Cursors and Functions as per the requirement.
Developed form beans to validate the JSPs.
Developed Action Classes to act as adapters between Controller and Model.
Worked on SQL queries, SQL Tuning, PL/SQL Tuning & Performance Tuning.
Implemented logging using log4j.
Developed and implemented Junit Tests.
Configuring Struts Config file according to the application flow.
Automated the flow in the JSP pages, for User interface.
Developed Java Beans for Modularity and Reusability.
Designing of Tables in Oracle by using Normalization techniques.
Testing the Application using Unit Testing and Integration Testing.
Created JMS component adapters to interact with the Oracle database.
Worked on SQL queries, SQL Tuning, PL/SQL Tuning & Performance Tuning.
Implemented logging using log4j.
Involved in the defect tracking, fixing and enhancements.
Environments: JAVA SE7, SQL queries, SQL Tuning, PL/SQL, SQL queries, SQL Tuning, PL/SQL, log4j, XSD, XML, XPATH, XQuery, SOAP UI.
Education: Bachelor’s in Computer Science, ASTRA, India.
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