Test Manager

SUMMARY

Developed an SQA audit process for all the QA projects and implemented department wide QA improvement program which improved 20-30% quality of work of the testers at Medfhar Inc.

In-depth experience in creating test documents, test case, test plans, and validation of functional specifications by following standard QA processes

Provided training to QA personnel in Automated test tools and strategies (Quick Test Pro)

Worked on web products and web-based interface in ASP/HTML for Avotus’s Telecom billing system

Managed and led the team of 5 Web Services testers

Extensive expertise in implementation of QA best practices for all automated and manual test projects

SCORE CARD

Skills

Years of Experience

Quality Assurance

15+

Manual & Automated Testing

15+

Test Case Development

5+

Web Products / Web-based Interface

3+

PROFESSIONAL EXPERIENCE

Manager Quality Assurance Oct 14 – Present

Trumedz LLC,. Ltd, Houston, TX

Managed and tested automated accounting and financial procedures

Developed an SQA audit process for all the QA project deliverables and measured each tester’s compliance to the above established standards

Implemented department wide QA/QC improvement program

Ensured compliance with health care industry standards and quality assurance procedures.

Responsible for defining the strategic approach along with quarterly objectives for multi-functional teams

Reviewed and revised the operational aspects of the account with the reporting managers on a weekly basis

Responsible for risk management i.e. early identification and preparation of mitigation strategies.

Completed quarterly and year end performance appraisal for all direct reports.

Managed personal development plans of all direct reports and define a clear career path.

Wrote or assisted in the writing of new proposals and statement of works and formally present to prospects

Forecasted the near and long term resource count and skill set requirements

Managed QA compliance to these standards increased by 20-30% over time resulting in defects being found earlier in the project process and the improved quality of work of the testers.

Responsible for implementing and documenting import process for local and international goods.

Negotiated brokerage contracts with freight service providers.

Responsible for implementing and overseeing standard operating procedures (SOP) for medical devices and drug regulations and ensured compliance with current regulations.

Ensured employees are trained per current SOP’s per US health care regulation.

Implemented and documented recall and quarantine procedures for health care products per Texas Department of State Health Services.

Authorized new vendor contracts and identifying key products based on client requirements.

Responsible for implementing and documenting policies and procedures for online company product sales.

Worked with Operation Manager co-sourcing to get a good understanding of the scope, deliverables and timelines required for new territory sales deployments

Worked with the organization team to finalize the effort/cost estimates, schedules and milestones

Manager IT Aug 11 – Aug 14

Ernst & Young, Toronto, ON

Performed QA process implementation using AGILE methodology throughout the project life cycle from unit testing to UAT phase of the implementation.

Managed project budgeting which entails resourcing (hiring/firing), planning and scoping, estimation and timeline management.

Responsible for QA process auditing for large corporations i.e. Hudson Bay Company/Lords and Taylor.

Prepared QA business proposals outlining the timelines, costing and resourcing.

Managed a team consisting of eight offshore (Bangalore, India) resources and three on-shore resources.

Responsible for screening and interviewing of all on-shore and off-shore resources, which also includes final decision making in hiring or firing of any QA resource on a given project.

QA Manager Aug 08 – Aug 11

LoyaltyOne, Toronto, ON

Managed and led the team of 5 Web Services testers

Planned test cases and creating test strategies based on the input provided by the stakeholders

Managed test environment and helped prepare test data for the functional and load testing of the services using SOAPUI (functional) and JMeter (Load/performance testing

Managed all source controlled data including test scripts (groovy) and test data in VSS (microsoft visual source safe)

Responsible for QA Process implementation from bottom up for all major projects in the company.

Involved in product requirement document (PRD) and High level document(HLD) reviews

Responsible for planning and scope finalization for major and minor releases of entire line of loyalty solution.

Responsible for project estimation, project budgeting, detail test planning (including test coverage), resource, and project timeline management.

Responsible for implementation of QA best practices for all automated/manual test projects.

Monitored overall team development by determining training needs, process improvement, efficiency / productivity improvement.

Managed people issues and mentoring them throughout program life cycle.

Involved in interview process and responsible for conducting performance reviews.

Provided training to QA personnel in Automated test tools and strategies (Quick Test Pro)

Managed communication with all internal and external stakeholders (PLM, Design and Development)

Responsible for all International project engagements which involves implementation of all the above processes from project estimations to resource planning and final sign offs

Senior Tech Lead Aug 06 – Aug 08

Redknee Inc., Toronto, ON

Responsible for test planning, execution and analysis of client business objects application

Involved in product requirement document (PRD) and high level document (HLD) reviews

Responsible for test case design and review which includes mapping the test cases in product requirement document (PRD) to high level design document (HLD) and then with Integration test plan (ITP) in Telelogic’s DOORS

Performed estimation for major and minor releases for CRM (Having efforts up to 40-45 months with 6 resources working for 7 months)

As Test automation lead provided training to QA personnel in Automated test tools (Quick Test Pro) and managed offshore automation projects.

Managed end to end system testing for Tier-1 and Tier-2 telecom service providers

Managed customer sites deployment support (Post-Acceptance) to the onsite team in APAC, North America and Caribbean region.

Responsible for managing quality of Build and code release activities for CRM product with required documents.

Managed multiple teams and mentoring them throughout project life cycle.

Automation / Tech Lead Nov 02 – Nov 05

Kasten Chase Applied Research, Toronto, ON

Led design and execution of automated test plan for classified project certified by the U.S. National Security Agency.

Designed and implemented CMM level 3 standards for secure communication application.

Developed and implemented test plan adhering to FIPS-140-2 standards.

Utilized test director and quick test pro for manual and automated test scripts, requirement traceability, defect tracking and reporting.

Designed test cases based on functional specification and software requirement documents including generation of scenarios, threads and use-cases.

Implemented and managed requirement/test cases using mercury test director.

Created test scenarios for unit and system verification testing

Responsible for building the environment of hardware and software for system testing and parallel testing.

Created the QA policy and procedures, configuration management (CM)

Analyzed, tested and documented performance/strength of encryption and compression algorithms on both disk and tape medias.

Installed, configured, integrate backup software with Assurency Secure Data storage solutions

Integrated disaster recovery procedures and methods with secure storage replication technologies.

Involved in Data Storage over EMC SAN using Brocade/McData Fibre switches.

Worked knowledge of IBM and STK tape management hardware and concepts.

Automation / Tech Lead Oct 98 – Nov 02

Avotus Corporation, Toronto, ON

Responsible to design and implementation of manual and automated software testing standards; which includes the entire suite of the Avotus product line.

Developed Web based interface in ASP/HTML for Avotus’s Telecom billing system.

Created documentation, test plans, and validation of functional specifications, following standard QA processes.

Led and directed team of QA developers as well as implement CMM standards.

Developed test plans and requirements (automated/manual) for the entire Avotus product line.

Created performance, load, and stress test plans and requirements.

Designed and implemented well-structured and documented regression codes/scripts using Rational SQA Team Test for core Avotus products such as millennium framework, telecom billing system, and assets management system.

Designed and Implemented automated regression sanity test for Nortel/Avotus OTM software.

Implemented and executed the bug tracking system for Avotus and Nortel products.

Performed graphic design for all Avotus web products using various graphic tools.

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