Manager Management

Phyllis J. Garland, CEP

*.*.*******@***.*** **** South Joliet Street (H) 303-***-****

Aurora, CO 80014 (C) 720-***-****

Relationship Director / Corporate Client Financial Management Executive

An experienced and motivated securities industry professional, with demonstrated abilities in Client Service, Team Leadership, Operations, Mergers & Acquisition Management, System/Process Re-engineering, Data Migration and Integration.

Management experience including sound client relationships.

Staff leadership and development.

Project management, process improvement and program management.

Detail oriented with ability to work in fast paced environment.

Proven track record building cross-organizational work teams for achieving deliverables and positively impacting bottom line.

Strategic planning and service delivery for client portfolio of $20M annual revenue.

Demonstrated ability to build trust driven business relationships.

Professional Experience

COMPUTERSHARE TRUST COMPANY (CPU) – 2003 – Present

Vice President, Regional Manager

Maintain oversight for the management and business development of Employee Equity Plans client portfolio.

Dual employee with supervisory responsibilities for Georgeson Securities, Inc. (Broker/Dealer) registered representatives.

Deliver strategic leadership to a six-member Relationship Management team.

Provide guidance and analysis of the quarter and annual budget/revenue planning and maintenance.

Influence internal business partner’s practices to achieve customer success and satisfaction.

Communicate corporate vision, move it forward to strategy, implementation and follow through.

Business sponsor for Relationship Managers University (RMU) training on Employee Equity Services and relationship managers’ self-development.

Representative for CPU as Board Member for the Local Denver Chapter and Curriculum Committee member for CEP designation testing review.

CHARLES SCHWAB, INC. – 1993 – 2003

A United States-based company, providing financial services for individual and institutional clients through values outlined in FERSTT. Served as Managing Director of Stock Option & ESPP Administration and Relationship Managers Teams.

Senior Manager/Director of Administration & Relationship Management – Corporate Services

Responsible for strategic and tactical leadership of teams and clients.

Developed and managed $16M budget.

Served as business sponsor for technology development, audit control, financial and risk management, client education, and employee development.

Executive Services Registered Representative – Corporate Services

Responsible for providing support to corporations’ insider employees to include execution of trades and all applicable Broker supported SEC Filings.

Denver Branch Office Registered Representative

Responsible for individual investor account service and business development.

Previous Experience

WEITZ CONSTRUCTION

Project Coordinator, Denver, CO

Contract and Insurance management for Subcontractors

Coordination of jobsite meetings with staff, vendors and owners

Assistant to the Project Engineer

Communicate with and follow-up with Subcontractors on behalf of Project Engineer

U.S. DEPARTMENT OF DEFENSE, Yokota, Japan

Education Technician

Build relationships with teachers, students and parents in the delivery of services to Special Education needs students in US Department of Defense High School

Coordinate meetings with parents, teachers and students

Maintain official records of coordinated review meetings and student progress

GIRL SCOUTS USA OVERSEAS, Yokota AFB, Japan

Regional Field Director

Represented USA Girl Scouts in Japan, Korea and Philippines for Girl Scout Leaders Overseas

Provided leadership and management for local Scout Leaders

Build relationships with local country scouts and coordinate interactions with US and local scout troops and members in completion of badge requirements and cultural exchanges

Coordinate student exchange program

Coordinate quarterly and annual award programs

Field Executive Girl Scouts USA, Albany, GA

Manager of Volunteer Girl Scout troop leaders in assigned territory

Recruited and trained local Girl Scout Leaders

Managed and Operated local region annual Cookie Sells

Built local community relationships with businesses and politicians to secure and provide funding and services for Girl Scout troops

Managed local area United Way Campaign for Girl Scout annual funding

Provide leadership in accordance with Girl Scout Oath and Laws

Proficiencies

Inside Out Coaching

Certified Trainer

Cross-Functional Product Training

Value Selling

Vendor Management

Product Procedure & System Enhancement

Public Speaking

Contract & Invoice Management

Divestiture & Acquisition Migration Management

Professional Affiliations and Awards

National Association of Stock Plan Professionals (NASPP)

Certified Equity Professional, Institute (CEPI)

Global Equity Organization (GEO)

Registered Representative (Series 7 with Supervisory Designation 9 & 10)

Chairman’s Club

Excellence in Service

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