Customer Service Manager

Ange Noonan

**** ****** **, **** ****, PA ***** ****.******@*****.*** 570-***-****

Outstanding customer service • Very experienced office manager

Bilingual in Spanish

Professional Summary

●Proficiency in Excel and Microsoft Word

●Collecting data for invoicing clients

●Coordinating health, dental, vision, and payroll benefits

●Creating and coordinating the purchasing process

●Coordinating all shipping and receiving

●Arranging all business travel

●Maintaining and reconciling petty cash

●Liaison to building management

●Setting up fire and emergency evacuation plan

●Coordinating all company entertainment and business gifts

●Collections and billing

●Answering and addressing all incoming calls

●Resolving all service work orders

●Managing the non-funded report

Professional Experience

District Administrator

Sears Home Improvements East Hanover, NJ September 2014

Sears Home Improvements is a national organization providing home improvements and renovations for residential properties

●Managing all the Non Funded accounts

●Obtaining and follow up with all required permits

●Monitoring and correcting all incoming sold jobs until released to the production team

Office Manager

SS&C Technologies Parsippany, NJ May 2005-2014

SS&C is a leading provider of financial services, software, computer development, and outsourcing services for investment management.

●Responsibilities included HR, payroll, health benefits, expenses, managing office supplies, and coordinating travel and education for over 30 team members.

●Demonstrated great budgeting skills, saving money in many areas spanning from office supplies, water and coffee systems, to mailing and shipping costs.

Property Manager

Belmont Knolls Mount Pocono, PA August 2003-2005

Belmont knolls is a 39 unit senior living facility

●Responsibilities included accounts payable and receivable, monthly rent collection, certifying and recertifying residents in compliance with Pennsylvania Federal Housing Authority requirements

●Completed required courses in Excel and Microsoft Word

Administrator

Northern NJ Eye Institute South Orange, NJ September 1983-1990

Northern NJ Eye Institute was one of the largest ophthalmic surgical eye centers in the state at the time.

●Was part of a 50+ member team including both medical and clerical staff

●Began as a Medical Technician assisting doctors in all aspects of daily work

●Moved to business department and assisted with billing, insurance, scheduling, and collections

●Promoted to administrator within two years, where my role was to run standard operating procedure of the office and provided guidance to the medical and administrative teams

Volunteer Experience

●Animal Shelter Foster Family. I have been able to help over five different shelters and have provided nourishment and care for over forty different animals.

●PTA President, Vice president, Treasurer, and Committee chair. I served in each capacity while I was a homemaker between 1990 and 2003 while raising my three daughters.

●Girl Scout Leader and Committee Chair

●Revitalization Committee for the borough of Mount Pocono, PA

●YMCA Board Member

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