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Manager Customer Service

Location:
Litchfield, CT
Posted:
July 12, 2017

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Resume:

Robert A. Henry Systems/Panel Assembly & Production Manager

ac09po@r.postjobfree.com linkedin.com/in/robert-henry-4468546a 203-***-**** Litchfield, CT 06759

A top-performing Systems/Panel Assembly and Production Manager with over 30 years of experience in lean manufacturing. Strong expertise in continuous improvement, team leadership, and cross-functional coordination. Highly accomplished in overseeing all facets of unit, system, and panel assembly and production, from engineering to final testing and inspection. Proven track record of training and supervising teams to perform with operational excellence, analyzing detailed blueprints and specifications, and providing reports and recommendations to key stakeholders.

Areas of Expertise include:

Strategic Planning & Forecasting

Client & Stakeholder Relations

Continuous Improvement

Team Leadership & Collaboration

Relationship Building

Project Management

Staff Hiring, Training, Evaluations, Promotions & Development

Lean Manufacturing

Quality Control & Assurance

Reporting & Analysis

Requisitions & Maintenance

Risk & Issue Resolution

Testing & Troubleshooting

ISO 9001, CAMM ERP System, MS Office Suite

Professional Experience

OEM CONTROLS, INC. Shelton, CT September 1981 – October 2016

A designer, manufacturer, and seller of industrial and construction machinery and equipment.

Manager, Systems & Production Support (September 2012 – October 2016)

Managed a team of over 30 Supervisors and Assemblers to build wire harnesses, and oversaw all operations, from engineering to final testing and inspection.

Key Accomplishments:

Supervised wire cutting, preparation, and termination, as well as hand- and machine-operated harness assembly.

Utilized Molex, Tyco (AMP), ARTOS MTX 5 and 10, Eubanks, Carpenter, and Schleuniger equipment.

Systems Production Manager (June 1996 – September 2012)

Managed a team of Supervisors, Lead Assemblers, and Final Assemblers in the production of electro-mechanical control systems and panels.

Key Accomplishments:

Determined staffing requirements; interviewed, hired, and trained employees; and managed personnel processes.

Reviewed new product designs with the Engineering team to ensure manufacturability.

Customer Service Manager (June 1996 – September 2012)

Oversaw customer returns, including: receipt, evaluation, approval, repair, and shipping.

Key Accomplishments:

Generated and presented monthly analyses and reports for senior leadership.

Quality Manager (September 1990 – June 1996)

Managed inline quality control and final quality assurance for all products.

Key Accomplishments:

Managed inventory, staffing, procedures, and schedules based on budget constraints and production orders.

Coordinated with technical and administrative staff to proactively resolve production or processing issues.

Hired, trained, and evaluated staff to ensure operational and performance excellence.

Production Supervisor (May 1986 – September 1990)

Planned work schedules, assignments, and production sequences to consistently meet production goals. Analyzed specifications, blueprints, job orders, charts, and schedules to determine production estimates and outputs.

Key Accomplishments:

Instituted processes for continuous improvement, and maintained best practices.

Ensured compliance with company policies and related regulations.

Requisitioned materials, supplies, equipment parts, and repair services.

Oversaw staff interviews, hiring, evaluations, and promotions.

Electro Mechanical Assembler (September 1981 – May 1986)

Assembled, positioned, aligned, and fastened units to assemblies, subassemblies, and frames, using hand and power tools.

Key Accomplishments:

Connected cables, tubes, and wiring per detailed specifications.

Determined electromechanical unit component parts and assembly sequences based on blueprints.

Drilled, tapped, reamed, countersunk, and spot-faced bolt holes in parts using drill presses and portable power drills.

Operated and maintained automated assembling equipment, including robotics and fixed automation equipment.

Assembled electro-hydraulic joystick controls and switches from blueprints and engineering documentation.

Education & Credentials

Liberal Arts Degree

Mattatuck Community College Waterbury, CT

Computer & Industrial Electronics Certificate

CT School of Electronics New Haven, CT

IPC-610-B & J-STD-1 Certified Instructor

Affiliations

ASQ, NHMA, SMTA, CBIA

References available upon request.



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