Customer Service Data Entry

Denise Ortega Coicou

**********@*****.*** 917-***-****

**-** ***** ****** ********, NY 11358

EXPERIENCE:

NYC School Construction Authority Long Island City, NY

Data Entry Specialist Feb-July 2017

Contract position

Data entry into various programs for construction change orders

Electronic filing

Follow up on pending change orders

Distribution

Logging in and tracking of change orders through Excel spreadsheets

R.C. Imports Astoria, NY

Office Assistant 2013-2016

Processed orders for an dried fruit and nut importer

Daily data entry

Customer service

Maintained contact with customs to clear incoming shipments

Filing on computer and hard copies

Interacted between warehouse and vendors

Surgeries and recovery 2011-2013

Silvercup Studios East Long Island City, NY Assistant Operations Manager 2008 – 2010

Provided customer service to clients renting studio sound stages, and was responsible for data entry, billing and filing.

Handled yearly inventory of dressing rooms and equipment rental for location shoots, and procured insurance forms and contracts for proper and timely submittal.

Contacted in-house staff and outside vendors to provide routine and emergency maintenance services, serving as liaison between maintenance employees and supervisors.

Created and sent reports to senior management; also, to correspondence to studio clients and personnel.

MHW, Ltd. Manhasset, NY

Operations/Customer Service Specialist 2006 – 2008

Processed orders correctly and timely, solving client concerns in polite, professional manner. Established and maintained client relationships, contacts and files.

Sent customs documents and labels to broker for shipment release. In-bounded inventory into warehouse and kept it current.

Routinely checked email, fax and telephone for incoming orders, and tracked incoming containers.

Responsible for purchase order processing, shipment tracking data entry, freight coordination, inventory management and issue resolution.

Served as customer service specialist to clients and their customers, and interacted with warehouses and vendors.

Oversaw regulatory concerns, ensuring orders were compliant with state and federal regulations.

Tasco/Temkin, LLC Great Neck, NY

Administrative/Personal Assistant 2002 – 2006

Maintained employee schedules, typed all correspondence, made travel arrangements, and handled bank deposits and transactions.

Set up conferences and meeting rooms, providing pertinent documents and refreshments.

Responsible for check writing for monthly bills for business as well as employers’ home expenses.

Packaged mailings and arranged for overnight pickups; maintained and updated all insurance forms.

Cryder Point Owners Corporation Beechhurst, NY

Administrative Assistant 1999 – 2001

Managed all residential services, and was responsible for data entry, purchase orders and accounts payable. Kept resident files organized and discreet.

Served as liaison between residents, contractors, board of directors and management. Directed resident complaints to appropriate problem-solvers and followed up on results.

Assisted property manager with inspections, provided general troubleshooting services, designed all forms and developed correspondence.

EDUCATION:

New York Restaurant School, New York, NY SUNY Empire State, Saratoga Springs, NY

Certificate: Pastry Arts Liberal Arts Major

New York State Department of Education, Albany, NY LaGuardia Community College, Queens, NY

General Equivalency Diploma (GED) Certificate: Computer Science

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