Professional Summary:

Over *+ years of experience in working in the Telecom, Finance and Retail domains.

Good understanding of Software Development Life Cycle (SDLC) and importance of QA in Development/ Enhancement and Maintenance of software applications

Involved in complete Software QA Testing Life Cycle (STLC)

Experience in Web Services, WSDL and XML.

Worked on SOAP UI tool and WebLogic consoler for retriggering request

Expertise in Manual Testing in different methodologies like Agile Scrum and Waterfall etc

Expertise in designing Test Strategies and developing Test Plans

Good skills in data analysis and problem solving

Expertise with all phases of testing including Functional, Regression, System, Integration system testing, E2E, and UAT

Working experience with on site and offshore business models

Hands on experience in Black box, White box, GUI, Performance, Security, Stress, and writing SQL queries for backend testing

Experience in working with Android and IOS devices

Worked on Visual Studio TFS to report and resolve bugs

Worked on Ifun box and Appium for updating app and recording the app performance back end

Experience with developing QC/ALM Dashboards, reports and workflows

Experience in using selenium scripts for data creation

Experience in preparing Test data by retrieving data from Relational Databases Oracle, MS-SQL

Good knowledge in UNIX commands

Worked on sanity using selenium automation scripts on Eclipse.

Hands on experience in using Putty and WinScp tool

Working knowledge of automation testing using Quick test professional (QTP)

Highly motivated, Result oriented self-starter, committed and hard working with a quest to learn new technologies and undertake challenging tasks, capable of working independently and as a team

Technical Skills:

Operating Systems

Windows 95/98/00/NT/XP, MS-DOS and UNIX, IOS, Android

Testing Tools

Rally, Quick Test Pro (QTP), Quality Center 10.0, ALM 11.0, SoapUI Putty &WinScp, Visual studio TFS

Languages

C, C++, Java, Visual Basic (VB), SQL, HTML, XML, VB Script

Databases

Oracle 9, 10, 11, MS SQL Server, TOAD and MS Access

Tools

SQL, Microsoft Office Suite

App/Web Servers

HTML, XML, SoapUI, Web Services, weblogic consoler, Remedy

Education:

Bachelor of Engineering – Computer Science, Andhra University, India

Master of Sciences – IET, Southeast Missouri State University, Missouri

Professional Experience

Brightstar Device Protection, Alpharetta, Georgia

IT – Quality Assurance & Test Engineer – HITS

Mobile Insurance Applications Oct’16 – June’17

Brightstar Device Protection provides services and solutions for almost every aspect of a wireless device somewhere in its lifecycle. Brightstar Device Protection offers phone and device protection programs for millions of subscribers around the globe. We help businesses promote and sell product, both in-store and online. We recycle product and help resell it. Brightstar eSecuritel aims to meet consumers’ growing needs for device protection, replacement, trade-in and financing. Our main focus as employees is to maintain CSR applications, POS and self-service web applications to help subscriber provide better service and solutions.

Responsibilities:

working on User stories assigned in Jira which includes writing test cases and creating test documents for QA reference, UAT support, and Audit compliance.

Testing the CSR, POS, and Self-service applications for the lifecycle of a peril claim – Adjudication and Fulfillment for Warranty, Lost, Stolen, Damaged devices

Worked on testing the Subscriber Online claim and Manage My Account portals

Involved in testing both national and international client launches (US, Canada, and Europe)

Involved in testing different service platforms like Insurance, Forward price (FPC) and Leasing (LMS)

Involved in daily scrum meetings, sprint meeting, and JAD sessions

Involved in test case review meetings and project estimation sessions (sprint planning)

Raised bugs in Jira and communicating it to concerned parties for faster and effective response times

Data manipulation and access via Microsoft SQL server 2014 for backend testing

Worked on Billing module to verify the process payments for the subscribers and their monthly recurring charges

Tested subscriber creation, process payments and various update API calls using SOAP UI

Worked with different teams like Finance, Logistics, Enrollment, and Subscriber Experience teams to co-ordinate on the implementations.

Worked hand in hand with offshore team to co-ordinate on common issues and blocker in the application.

ENVIRONMENT: JIRA, Windows 8, IE 8.0, SQL server, SOAP UI, WEB application

T-Mobile, Atlanta, Georgia

Test Data Management Analyst & Sr. QA analyst

Mobile applications Nov’15 – Sept’16

Uprising Rebellion is about updating all data bases and customer information to new databases. Business is moving to Ericsson systems from Amdocs. All new transactions will be stored in the new systems and team is working on transferring old data to new systems. We are Test data management team which include total team of three people out of which one from offshore. The main objective of Test data management team is to support all teams to provide requested data for their testing purpose. Supported other UI like SAP care, Retail and T-Mobile Tuesday Application using windows and Mobile devices including Android and IOS

Responsibilities:

Continuously monitoring QC requests and providing requested data

Raising defects to respective teams in order to get access for certain third party apps

Arranging calls with leads and departments to discuss about the data requests unique to their team

Creating variety of data and providing them to respective teams including coupons, vouchers, SIM/IMSIs and etc.,

Working with offshore to get support from the team

Attending status calls to provide status on the data requests

Managing entire data requests for four different environments i.e QAT, DIT, FCT, UAT and pre-prod environments

Working hand in hand with Ericsson data management team for supporting data needs

Extracting data using UNIX in putty.

Extracting data, and updating data in SQL Database.

Working with share point to share data with offshore and other teams.

Hands on experience working with selenium using java script on eclipse for creating data.

Using Postman app to create and download coupons data.

Working to create data using SOAP UI calls to do activation of mobile numbers.

Used multiple Microsoft developed tools and several in-house tools like NCS OMS, NCS DM, NCS Promo tools to create data.

Tested T-Mobile Tuesdays app in android and IOS devices like IPhone, Samsung galaxy tabs, HTC and Google Nexus etc.,

Performed sanity using selenium automation scripts and worked hand in hand with automation team for constant updates

Worked on SAP care and Rebellion Module to support sanity for the respective modules.

ENVIRONMENT: HP-ALM, Windows 8, IE 8.0, UNIX, SQL DEVELOPER, QAT, DIT, FCT

AT&T and Verizon, Alpharetta Georgia

Mobile Test Engineer

Mobile applications May’15 – Oct’15

AT&T is providing Modio LTE Case is currently only compatible with the iPad mini. The user needs to download an AT&T Modio Data (AMD) application in order to manage wireless service connection and media. This application will help user to avoid overage fee by updating data usage time to time, provides additional memory option to see and save data from SD card. User have chance to update his app/case settings from app and can get notification when approaching data limit. User will get the notifications on their respective Android and IOS devices if they are exceeding data usage.

Responsibilities:

Continuously monitoring app updates

Interacting with different teams and supporting the testing in all possible means.

Testing app using different IPad and tablets with different version.

Performing different scenarios using Android & IOS combinations to check compatibility of the app with Android and IOS

Work with business to get the standards in requirements and test scenarios

Identifying bugs and recording them in TFS tool

Used web services to see data usage of the user

Used Appium to test the app and see step by step activity in case of any error

Performed Adhoc and stress test to see if there is any app crash or major issues

Used the windows tool ifunbox to pull up logs and verify the issues.

Attending review calls to discuss the issues and app updates with AT&T

Verizon:

Verizon is launching application for updated version for Gizmopal band by LG. It helps user to stay connected with their child. A wearable for children ages 4 and up, GizmoPal can easily make and receive calls with a single button. GizmoPal app should be installed on smartphones like IPhone, Samsung, nexus and etc... It allows user to locate their child on map, GPS service, SMS and have option to make settings on app. Ringtones, fun sounds, contacts, to-do list can be added to the band from app.

Responsibilities:

Tested using different smartphones, like IPhone 4s, 5c, 5s, 6plus and Samsung s6, edge+, note4

Testing different functionality of app

Identifying the difference in performance of app on Android and IOS devices

Performed both positive and negative test on app

Identifying bugs and reporting them in TFS tool

Managing status of bugs on ALM and TFS and test build regressions.

Testing the device simultaneously on all android devices and IOS devices at a time.

Worked on x-code to check logs and analyze issue

Hands on experience using Appium to testing the app for every version in both Android and IOS

Worked with developers hand in hand for resolving issues

Attended internal offshore calls with developer to discuss the progress on app

Attending client meetings to provide update on the app progress

ENVIRONMENT: HP-ALM, Windows 8, IE 8.0, Visual studio

AT&T, Atlanta, GA (New Jersey)

QA Analyst (Business Operations Assurance & E2E team)

Telecom/Ethernet services (Dec’14 – April’15)

Project HALO automates and simplifies the existing ordering process of Enterprise customer products such as MIS, IPFLEX/BVOIP. OMX and OCX platform under HALO handles the high level orchestration for the order management and provisioning. OMX supports hierarchical workflow visibility functions which allow other service platforms to track the progress of the order.

It is the responsibility of the OCX BOA support team to ensure that all live applications continue to operate and be available to their agreed levels of performance and availability.

Responsibilities:

Resolving application-related configuration and data changes issues in production

Performing corrections and unit testing of AT&T out of warranty customized code and Non-code related corrections

Actively Supporting production deployment & Reproducing defects reported by AT&T

Investigating root cause of defect source and resolving issue immediately or bringing concerned person into the Triage

Analyzing discrepancies between network and inventory data and explains to the users the reasons for inventory deficiencies

Analyzing interface defects & concludes the source of the problem and reporting it to the team

Worked closely with RCA team in identifying the root cause of the issue

Correcting data issues and updated status and logs in REMEDY tool

Assigning tickets to other applications, explaining and following up on the issue

Working in triage room with developers and users to resolve issues

Communicating corrections to release management for scheduling

Involved in developing SQL queries to validate data in database using SQL server and TOAD

Generated SQL Queries for Database clean ups and Cancellation of orders

Retriggering orders using Weblogic consoler and Soap UI using web services

Involved in login to UNIX / Linux, Used WinScp and Putty to validate log files

Updating database and doing modifications in Production Envy

Involved in attending daily team meetings to provide the status of BOA activities

Attended huddle calls to know status about the hot fixes and issue

Working closely as a team with offshore and coordinating on resolving issues

ENVIRONMENT: HP-UNIX, Windows, IE 8.0, Weblogic, JRE 7.6, Web services

AT&T, Atlanta, GA

Sr. QA Analyst (Manual Testing (System and Integration System testing team)

Telecom/Ethernet services (Jan’13 – Dec’14)

Athena-OMX is a workflow application. Workflow applications control the flow of services to provide an overall status of progress and complete large tasks involving multiple systems in a single run.

The Athena project is to provide an Ethernet solution to Enterprise customers. The orders placed for these services will come into an order management module. In AT&T this module is very large, and OMX is only a small part.

Responsibilities:

Reviewed User stories to develop Test Plan and Test Cases.

Developed effective Test Plan and Test cases based on the user stories, internal review calls with business architect and client

Worked in an Agile development environment, attended daily standup meetings, scrum calls, handshake calls with offshore

Validated Web Services request and response xml using SOAPUI tool

Detected Defects, Communicated to the developers using Defect Triage and Tracking the Defects using Rally.

Worked on log file analysis using UNIX commands in putty and used WinScp.

Interacted with offshore team to resolve defects and functional issues of the application

Extensively used Rally for test planning, test execution, bug tracking and reporting

Expertise in QA Testing in distributed Unix, Windows and web based Environment

Performed system testing and integrated system testing

Tested GUI, raised defects and worked on triage call to make them fix

Performed sanity testing for all iterations

Created simulators for virtual testing in Agile environment

In system test, we will require a fully simulated environment to test the application. As all of the real interfaces will not be available

Participated in deployment testing during production

Involved in PVT defect triages and Production issue defect triages

Identified bottlenecks, and discussed the same with the business analysis team, developers and technical architects and attended meetings.

Environment: Web Services, SOAP, XML, WSDL, Rally, conformiq (automation tool).

TittleMax, Dallas, TX

QA Analyst Jan’ 12- Dec’ 12

TitleMax offers a title loan product which allows customers to meet their liquidity needs by borrowing against the value of their vehicles while retaining use of their vehicle during the term of the loan. This includes the designing of CSR application to provide better service.

Responsibilities:

Reviewed business requirement documents and developed Test Plan and Test Cases.

Designed, Developed and executed automation scripts in QTP and unified functional testing UFT.

Worked with automation testing team to develop QTP and UFT framework identifying the functional areas to be automated and created different functions to make the scripts reusable in Quick Test Professional.

Experience interacting with databases using SQL queries.

Designed and executed back end testing by validating results of SQL queries.

Evaluated the proposed software for feasibility.

Worked in an agile development environment.

Developed & Implemented effective Test Plan and Test cases based on the user stories (Functional requirements), source to target mapping documents, analyses and technical specification.

Involved in writing scripts for data load.

Tested Web Services, Validated Request and Response XML and WSDL using SOAPUI tool.

Participated in RTM / Test Case Walk-throughs and defect report meetings periodically.

Detected Defects, Communicated to the developers using Bug Reporting Tool and Tracking the Defects using Quality Center/ALM.

Interacted with offshore team to resolve defects and functional issues of the application.

Extensively used Application lifecycle management for test planning, bug tracking and reporting.

Uploaded Business requirements, test scenarios, test cases and defects in ALM.

Expertise in QA Testing in distributed Unix/Windows Environment and MS SQL server databases as back end & performed end-to-end testing.

Environment: QTP, UFT 11.52 Quality Center/ALM 11.0, Siebel CRM, XML, Linux, SAP, Soap UI, SQL, TOAD.

Costco, Seattle, WA

QA Analyst

Point of Sale (POS) / Manual Testing, Web Services Aug’11 – Dec’11

Costco Wholesale Corporation is a membership-only warehouse club that provides a wide selection of merchandise. This includes updating the CSR application for better service and security.

Responsibilities:

Developed and executed test plan, test cases

Wrote test cases (as per business requirement) for execution of quality assurance tests using QC

Involved in Manual testing & Tracking defects using Test Management Software (Quality Center)

Experience in working at the point of sale

Actively involved in Functional, unit and Integration Testing in Agile methodology

Involved in complete QA Life Cycle

Performed web services testing using SoapUI Tool

Executed SQL queries and validated source and destination database

Provide detailed analysis of all testing carried out in the environment ensuring all bugs, risks and issues be logged correctly.

Experience in working testing ETL for data warehouses and/operational data stores

Worked with on site and offshore team

Attending sprint planning meetings every two to four weeks to review the user stories

Detected Defects, Communicated to the developers using Bug Reporting Tool and Tracking the Defects using Quality Center

Interacted with offshore team to resolve defects and functional issues of the application

Extensively used Quality Center for test planning, bug tracking and reporting

Executed shell scripts in Unix/Linux

Experience working in UAT team

Experience in data management and data analysis

Participated in RTM/TC’s Walk-throughs and defect report meetings periodically.

Environment: WebServices, SoapUI tool, Linux, Quality Center 10.0, QTP, MS Power Point, Windows 2000, Windows XP, MS Excel, MS Word, Internet Explorer 6.0, VB script, SQL.

Frontier Communications, Allen, Texas Commercial Sterling CRM 9.1

QA Test Analyst Jan‘10 – Jun‘11

Frontier communications developed CRM 9.2 sterling based application where Small Business (Commercial), Single Line Customer for Non-Complex products, APIs, Q4 Promotions, Existing Promotions, Rewards, Billing Information, Monthly Bill, and Commercial Contract Terms on Bill are some of the modules of the application. Regression – Residential CRM7.2 and Performance testing of Commercial.

Responsibilities:

Setting the Environment and sanity check before starting the Testing of Product

Worked on AS400 to verify the Directories

Worked on Databases using TOAD to validate databases

Worked on API to validate the correct flow of information

Assigned Test defects to the developer and followed up to resolve the issue.

Conducted smoke tests periodically to ensure all CD and CC order types are getting executed

Reviewing the Project Requirements and Preparing Test Plan and estimating the testing effort

Extensively worked on Sterling 9.1 – CRM, DPI, API, and Billing

Worked on E2E testing for new functionality implementing Commercial business in CRM

Creating and executing regressive UNIX Scripts for alerts for making sure environment is up and running.

Worked in Production like Environment with Huge Volume with Various Interfaces involved

Tested the application on mobiles

Coordinated with development, Infra and ADBA teams on an issue to get it resolved and if required to get it fixed through Defects

translated business requirements into functional design and used it in creating detailed test scripts within Team Foundation Server (TFS)

Participated in Daily Defect's Status Meetings along with UAT team and Development team, working closely on High priority and Severity defects

Reported directly to managers and directors working in the war room with providing status on all issues and progress of Execution

Responsible for overall testing of software products with Quality with the least number of defects to be in production

Manage daily status mail and calls to provide updates for issues within the Team.

Coordinated with offshore team for daily tasks and path forwards, for the progress and issue tracking of execution

Hands on experience in data management techniques

Test Execution is a combination of glass box and black-box approaches due to the Timelines

ENVIRONMENT: C, C++, Java, AS 400, DPI, Power Builder, XML, Quality Center, HP-UNIX, Windows, AS 400, IE 8.0, WebLogic.

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