Customer Service Engineer
Resume:
Keith R. Mackell Jr.
Washington DC 20020
************@*****.***
Objective
To obtain an opportunity in the Facilities industry where I can enhance my skills and knowledge of the industry and be able to apply those skills and knowledge that I have already acquired. Education
Armstrong Adult Education School Washington DC
High School Diploma June 1994
Some Center for Employment Training Washington DC
Building Maintenance Service Technician February 2008 Experience
Aramark/Georgetown University Hotel and Conf Ctr. W ashington DC Engineer March 2015- Present
• Walk building once I report in for the day
• Handle all maintenance issues for the hotel
• Handle emergency weather issues(snow removal, floods)
• Maintain upkeep of the hotel
• Assist fellow techs on any special projects
• Maintain accurate counts of all supplies being used. CW Resources Cleaning Co. W ashington DC
(Dept. of Homeland Security/St. Elizabeth Campus)
Night Shift Coordinator August 2013-Feb 2015
Supervise an entire cleaning staff and floor crew
• Make needed changes to daily schedule and assignments.
• Working alongside employees with disabilities.
• Training employees on how to properly do their jobs.
• Typing nightly reports and communicating with my superiors about business and any issue that could hinder the turnover back to day shift.
Hyatt House Hotel/RDU Morrisville, NC
Assistant Engineer August 2012- June 2013
• Handle all maintenance issues within the hotel.
• Plumbing and electrical work.
• Communicate with other hotels for maintenance information.
• Order hotel and maintenance supplies.
• Provide excellent customer service for hotel guest whenever needed. Green Resources Durham, NC
Janitor April 2012- August 2012
• Removed trash from offices.
• Cleaned restrooms and break rooms.
• Swept and mopped stairwells.
• Vacuumed carpets.
Concord Hospitality/ Renaissance Raleigh Hotel R aleigh, NC Houseman August 2010 – January 2012
• Assist housekeepers with cleaning hotel rooms.
• Removal of trash from rooms
• Removal of dirty linen
• Wash and fold linen
• Distribute clean linen to housekeepers
• Clean lobby and public bathrooms in the hotel
KIPP DC AIM Academy W ashington DC
HeadBuilding Engineer April 2008 - November 2009
1. Provide prompt and efficient service
2. Light maintenance work and minor repairs
3. Decision making
4. Supervised a contract cleaning service staff
DC Housing AuthorityWashington DCLandscape Maintenance/Laborer April 2007 - November 2007 1. Mow and edge lawns, using power mowers and edger’s 2. Shovel snow from walkways, driveways, and parking lots 3. Operate power equipment such as snow blowers, chainsaws, electric clippers, sod cutters and mowers 4. Remove graffiti from walls with a power sprayer and washer 5. Gathered and removed all trash from property
6. Assist maintenance staff whenever help was needed P&R Enterprises Washington DC
Custodian May 2006 – October 2006
1. Cleaned IMF and World Bank
2. Swept, mopped and waxed floors
3. Preformed semi-skilled and unskilled labor
4. Collected trash and vacuumed carpets
5. Cleaned and polished furniture and fixtures
6. Cleaned windows and elevators in the buildings
Parkway Overlook Apartments Washington DC
Porter/ Maintenance Helper August 2003 - July 2004 1. Cleaned buildings
2. Gathered and emptied all trash on the property
3. Steam-cleaned and shampooed carpets
4. Performed semi-skilled and unskilled labor
Reference:
Glen Jones Teacher/ Winston Ed. Center Washington DC 202-***-**** Emily Price Program Director/ S.O.M.E./CET Washington DC 202-***-**** Julia Taylor Office Administrator/ NIH Bethesda Md. 301-***-****
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