Customer Service Data Entry

ARNIE F. BARBER

Callejon Drive, Zone *, Guiwan, Zamboanga City, Philippines 7000

Phone No. 063-09068162020 Email: *************@*****.***

Personal Profile

A Motivated, adaptable and responsible Social Work graduated a position which will utilize the profession and technical skills developed through past work experiences in this field, possessing excellent communication with stakeholders and other partner agencies and have a passion to work with people in the community, client –focused approach to work and a strong drive to see things through completion.

Objective

To secure challenging position, objectively innovate, empowered and enhance and develop my knowledge and capabilities for organization growth, seeking role that entrust me with responsibilities to the company and provides me continues learning opportunities to achieve the best by working in a dynamic and progressive company.

Key Qualification

Client service professional 10 years of diversified experience in field work, excellent communication, organizational skills and problem-solving skills. Dedicated to achieving client satisfaction as well as meeting or surpassing company expectation, ability to perform quality work within deadlines with or without direct supervision and always work with confidence and hard work. Proficient in Microsoft application, and various computer software programs. take great satisfaction and pride in seeing results and positive impact on the customer/client, flexible, independent, organized and punctual, cooperative, and polite.

Education

Work Experience

July 10, 2010 to still PROJECT DEVELOPMENT OFFICER II Pantawid Pamilyang Pilipino Program

Department of Social Welfare and Development

Field Office IX, Zamboanga City, Philippines

Specific Responsibility

1.Establish Baseline data on the level of well-being of beneficiaries through Social Welfare

Development Indicator Administration.

2. Case Management of households under non-compliant, survival and with special needs

3. Compliance Performance to conditionalities on Health, education and family development

Session

4 . Ensure Grant disbursement to target beneficiaries.

5. Inventory of households provided with other support programs and services

1

6. Profiling of beneficiaries/ parent leaders /LGU Links capacitated.

7. Maintain and monitor Caseload data as follows:

8. Facilitate other activities of the program at the Municipal level with the LGU Links, Parent Leaders

and other stakeholders

9. Facilitate the conduct of Community Assembly/validations

10. Stakeholders Engagement

11. Special Assignments

12. Accountability Reporting

13. Maintain due dates on all Reportorial Requirements monthly

Sept. 12, 2009 - Feb. 19, 2009 Area Supervisor

National Household Targeting System - PR

Department of Social Welfare and Development

Field Office IX, Zamboanga City, Philippines

Specific Responsibility

1.Keeping a track of day –to-day running of the assigned staff of the program.

2.Responsible for the all maintenance and other important work carried out in a particular area.

3.Coordinates the activities o0f the staff and supervises them

4.Ensuring confidentiality and security of the information at all times

5.To spot check submitted questionnaires, visitation records and institution questionaires for completeness and quality assurance and where necessary to bring to the attention of the enumerators issues which may enhance the quality of his/her outputs

6.Be able to communicate effectively with enumerators as well with area coordinators

Jan. 5, 2008 - July 19, 2009 Project Coordinator

PALFSI-AYUDAHAN PROGRAM

Specific Responsibility

1.Monitored the existing accounts of clients

2.Strategized and Mobilized techniques to help company to sustained profit

3.Organized and Conduct meetings with the group members of the cooperative.

4.Maintain cash limits, cash handling, customer service, balance drawer.

5.Responsible for cash deposits, and processing client loan.

Feb. 5, 2006 - Dec. 30, 2007 Community Facilitator

KALAHI-CIDSS:KKB DSWD FO IX

Specific Responsibility

1.Conduct and facilitate Community assemblies

2.Coordinate and Collaborate with partners agencies for support

3.Filling of documents for sub-project implementation

4.Organized community recipients in prioritizing major issues in the area

Aug. 15, 2004 - Jan. 30, 2006 Assistant Sponsor Relation and

Volunteer Social Worker

Christian Childrens Fund-Holy Rosary Family

Center, Zamboanga City

Specific Responsibility

1.Assist Sponsor Relation Coordinator in releasing designated fund certificate, filling and posting of SR logbooks.

2.Encode staff accomplishment report and sponsor relation materials.

3.Act as a documenter during children and youth meeting, seminars, planning and trainings.

4.Assist in networking with other partner agencies.

5.Act as Social worker in the absence of Social worker incharge

6.Attend and support meeting of the parent groups, children and youth.

7.Assist bookkeeper inj filling vouchers and other p[ertaining documents of the company.

8.Attend trainings to upgrade knowledge and skills.

Summary Of Skills

Good client/Customer Service

Adaptability

Strong Work Ethic

Handling Pressure

Collaboration

Leadership

Data Entry

Analytical Skills

Encoding ( Clerical Works)

Networking

Professional References

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