Front Desk Receptionist
Resume:
SERETHIA TUFTS
***************@*****.***
Professional
Summary
Top-performing professional with 20 +years’ experience seeking a Front Desk customer service position. I offer excellent time management skills, organizational skills, experience in greeting visitors and guest. I desire to utilize my skills and gain further experience while enhancing and achieving the company’s productivity and reputation.
WORK
EXPERIENCE
Program Assistant
Council On Aging, Inc., Atlanta, Georgia
May, 2016 - November, 2016
Analyzed and input 10-15 client confidential case files on a daily bases.
Responded in a courteous manner to all program inquiries via telephone/email.
Provided office support for senior-level staff in support of activities for seniors. Senior Case Manager
Driven Visions Enterprises, Inc., Atlanta, Georgia January, 2013 – May, 2015
Conducted 5-6 one-hour intake interviews and screening assessments per day, by phone to determine beneficiaries work plan needs.
Exceeded the interview quota to reach weekly/monthly company goals by 30%.
Obtained leads from voice mails for potential new beneficiaries.
Collaborated with team members on various projects regarding beneficiaries goals. Front Desk Customer Service Aide
Cuyahoga County Jobs & Family Services, Cleveland, Ohio November,1999 – March 2008
Screened and processed 45-50 new and existing applicants daily, for county welfare benefits.
Copied, scanned and faxed applicants highly confidential documents.
Referred applicants to in-house and outside family resources.
Cleaned and maintained the applicant’s waiting room area.
Assessed applicants’ career and vocational goals.
Processed incoming and outgoing mail duties.
Education Cuyahoga Community College, AA Degree, January 1990 – March 1993 2 SERETHIA TUFTS
Street Address, City, ST ZIP Code – Telephone – Email
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