Sonyetta Rankin

*** *** ****** *****

Haslet, TX. 76052

682-***-****

ac09c8@r.postjobfree.com

Summary of Qualifications

Extraordinary customer service skills

Excellent verbal and written communication as well as interpersonal skills

Adapt quickly to a diverse and fast paced environment

Great multi-tasking skills

Ability to identify problems and solutions with detailed research skills

Proven ability to achieve a high level of efficiency

Microsoft Office Suite professional (i.e. Office, Excel, Power Point etc.)

15+ years of relevant work experience

Education

Ashford University

Bachelors of Art in Psychology 08/2012 – 04/2015

Ashford University

Masters of Art in Psychology 02/2016 - expected 07/2017

Accomplishments

Consistently achieved 100% Quality and surpassed annual Quality goals

Attained multiple “Employee of the The Quarter” awards

Achieved production goal for claim processing on a consistent basis

Experience

Quality Reviewer 08/2008 – 11/2015 Allstate Insurance, Irving, TX

Reviewed and evaluated phone calls between attorneys and/or 3rd party carriers to identify opportunities for process and workflow enhancement.

Listen to employee phone calls to confirm all appropriate steps were taken to identify treatment status, payment status and settlement status.

Evaluate completeness and accuracy of documentary evidence regarding the amount of damage and attribution of liability.

Responsible for updating and maintaining specialists’ scorecards for quality assurance and communicating detailed information to supervisors along with other members of management

Trainer 06/2005 – 08/2008 Allstate Insurance, Irving, TX

Trained approximately 200 associates and managers on a new software system and workflow tool that was deployed throughout the entire department.

Organize people and tasks to achieve specific goals in alignment with company and/or departmental vision.

Participated in testing, implementing and deploying new software and applications

Subrogation Specialist 04/2000 – 06/2005 Allstate Insurance, Irving, TX

Act as a liaison between the client and attorneys

Receive, screen and route incoming telephone calls and other electronic correspondence.

Receive, respond to and process customer inquiries pertaining to various injury claims.

Research the application of laws and statutes as it applies to specific claims in each state.

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