Administrative Assistant Customer Service

LEIGH HAYNES

*** ***** ******, ***

Atlanta, GA *0315

cell: 678-***-**** ● email: ac09aq@r.postjobfree.com SUMMARY OF QUALIFICATIONS

Highly motivated, personable business professional, who is flexible, versatile and able to maintain calm under pressure; always expanding on over 19 years of administrative experience.

CORE COMPETENCIES

Project Management

Reporting

Written Correspondence

Inventory Control

Computer Savvy

Customer Care

Event Planning

Training Logistics

Appointment Scheduling

Collateral Materials

Front-Office Operations

Registration

COMPUTER SKILLS

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• Taleo

• Kronos

• Microsoft Outlook

• Microsoft Publisher

• Sharepoint

• Seagate Crystal Reports 7

PROFESSIONAL EXPERIENCE

Revenue Cycle Support Specialist Atlanta, GA

QUEST FINANCIAL/INHEALTH PROFESSIONAL SERVICES Aug. ’16 – Jul ‘17

-Submitted signed expense reports, track invoices

-Maintained operating procedures and record-keeping systems, Excel Spreadsheets

-Created forms in Adobe Acrobat 9

-Typed correspondence for Sales Representatives and DME Billing Department

-Provided Admin Support to the VP of Revenue Cycle Management and to the Sales Department Administrative Assistant II, Human Resources Atlanta, GA ATLANTA PUBLIC SCHOOLS Nov. ’12 – Dec. ‘15

-Provided administrative support to the CHRO and Executive Director, Human Resources

-Reconciled time, vacation time, sick time for department payroll use via Kronos

-Gathered and printed interview materials and making arrangements for interview panels

-Scheduled two HR Conference Rooms

Customer Service Rep. Decatur, GA

COMCAST/DOMPATCI MANAGEMENT SOLUTIONS May ’10 - Feb. '12

-Processed customer payments, answered billing questions and made account adjustments

-Issued, exchanged, took in equipment

Administrative Assistant Atlanta, GA

BIG BETHEL A.M.E. CHURCH Sept. ’08 – May '10

-Produced weekly service program and programs for special events

-Served as primary receptionist (3 line ESI-Dex phone system and door buzzer) LEIGH HAYNES cell: 678-***-**** ● email: ac09aq@r.postjobfree.com Tax Examining Technician Atlanta, GA

INTERNAL REVENUE SERVICE Feb. ’07 – Sept.’08

-Analyzed data consistent with tax laws

-Recalculated tax forms to determine errors, if necessary Associate Financial Representative Atlanta, GA

STEVE OWINGS' OFFICE, NORTHWESTERN MUTUAL FINANCIAL Sept. '05 - June '06

- Transcribed notes on client meetings, composed and sent client mailings

- Completed phone questionnaires with clients, submitted applications and reported policies to comply with regulations

- Answered and screened incoming phone calls, maintained schedule with Siebel Software ESOL Paraprofessional, Lab Clerk /SASI Clerk Suwanee, GA GWINNETT COUNTY PUBLIC SCHOOLS, SWEETWATER MIDDLE SCHOOL Feb. '03 - Sept. '05

- Managed school's registration database, responsible for integrity of school's data

- Interacted with teachers, students, and administrators to provide help with technology in the computer labs and electronic data submissions to the county

Staff Specialist/Coordinator Atlanta, GA

MCI WORLDCOM Nov. '97 - June '02

- Planned logistics for multiple weekly training classes across the US: Airport Shuttle, Hotel Room Nights, AV Equipment, Meeting Rooms, Course Rosters/Welcome Kiosk, Course Materials

- Managed ITIS training database

Registrar Atlanta, GA

RANDSTAD/MCI April '97 - Nov. '97

- Registered participants for training classes

- Sent confirmations of registration status and class details to participants and managers

- Created reports on an ad-hoc basis in Registrar database system

- Answered help desk phone line

EDUCATION

DENISON UNIVERSITY -- Granville, OH

Bachelor of Arts Degree

Major: Economics

Minor: Sociology/Anthropology

AMERICAN INTERCONTINENTAL UNIVERSITY

Master of Business Administration

Dual Concentration: Project Management/Organizational Development

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