Janice Sam

***** ********** **

Houston, TX ***15

Phone: 713-***-****

Cell: 713-***-****

E-Mail: ac0962@r.postjobfree.com

Professional Summary

Patient and empathetic customer service with extensive background in conflict resolution and customer care. Desires a customer agent dealing with unhappy customer and satisfied customers role.

Skills

Creative problem solver

Exceptional communication skills

Quick learner

Strong client relations

International sales support

Multi-line phone talent

Mediation capability

Work History

December 2015

United Airline Bush Intercontinental, Houston TX

Customer Service Agent

Communicated all store initiatives and promotions to customers to generate return business.

July 1983 to August 1985

Aramco Oil Houston, TX

accounting clerk

Articulated audit findings, risks and detailed recommendations to upper management.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Education

San Jacinto college Houston, TX

High School Diploma

Coursework in Accounting, Finance and Statistics

Completed Advanced Customer Service training

Accomplishments

<em>Customer Relations</em>

Earned highest marks for customer satisfaction, company-wide.

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