Customer Service Professional Experience

CURRICULUM VITAE

NAINA BAMNIYA

Bajrung paliya sanver road Indore

Contact No: - 750-***-****

Email: - ***********@*****.***

OBJECTIVE: -I’m looking for an opening in an organization that is synergetic to my background where in with my efforts I can reach the pinnacle of my career along with the organisation and for that to happen, I consider professionalism, healthy working environment as the key attributes.

Synopsis

Currently working with BIG BAZAAR (Future Retail Limited.)

6 year 9 month of professional experience in Retail industry

Having an experience in Training & Development and Motivating of New Staff.

A quick learner with the ability to work in as a team, flexible and organizes things with optimistic way for the betterment of the organization.

Very innovative with a wide spectrum of knowledge.

An effective communicator with excellent interpersonal & relationship building skills.

Experience with performance metrics and process improvement.

Proficient in cementing healthy relationship with the vendors, customers & associates for generating business as well as leading & training force towards accomplishing business and corporate goals.

Ability to work in a fast paced and high volume environment.

Achievements

Increased sale of my LOB from 22 lac to 35 lac. (59 % growth from LY).

Got Promotion from Team Member to Team Leader in 2013.

Awarded best Team Leader in our zone in 2013.

Zero attrition in one year (from 2012 to 2013).

Awarded best apparel champ

Career Feature

Big Bazaar (Future Retail Limited) May 13 – Till date

-currently working as an DEPARTMENT MANAGER

Job Responsibility:-

Planning & Achieving the Stores Sales Targets

Planning & forecasting quantity requirements at SKU (Stock Keeping Units) level for the store

Ensure the In stock standards meet the company norms to reinforce future Retail Brand in Consumer minds, by having high ordering accuracy, regular stock takes, and following the replenishment processes.

Ensuring All Stock is properly maintained & there is No Damage to the same.

Ensuring all factors of shrinkage control is as per the organizational benchmarks.

To ensure the warehouse is maintained as per the prescribed guidelines.

Ensuring implementation of Companies service standards

Implementing Store visual & merchandise displays

Ensuring All Systems & Processes are Followed

Ensuring Overall Administration, safety and security of his store

Handling Cash counter in absence of cashier

Motivating Team Members

Training & Development of Team members as & when required

Succession planning to ensure development of Team Members who can grow into the next level.

Bharti Wal-Mart Aug 10–May 13

Joined as a TEAM MEMBER (APPERALS)

Job Responsibility:-

Minimize shrinkage through coaching the team for billing accuracy, stock accuracy, making the associates vigilant about potential shoplifting cases, ensuring proper merchandise handling etc.

Administration: Ensure all the reports and MIS is generated and updated well in time and with high accuracy.

Leadership: Motivate, develop and build teams inculcating co. values and culture. Take daily briefing sessions to ensure two way communication and a highly motivated team.

Customer Service: Ensure the customer service standards are delivered all the time through driving the customer service culture amongst the team, providing coaching sessions on how to deal with different customer situations, & leading by example, interacting with customers at the first opportunity and taking timely actions according to the feedback.

Shrink control: Identifies most pilfered products and common methods of pilferage.

Bhashkar Foundation, Indore.

Undergone three month training in Retail and Hospitality..

Undergone 1 year Diploma course in computer from Bhashkar Foundation, Indore.

Educational Credentials

Pursuing B.Com from DAVV Indore.

PERSONAL VITAE

Date of Birth : 4th may 1991

Nationality : Indian

Languages : Hindi & English

Hobbies : Watching movie & making mehandi,dancing

Permanent Address : Bajrung paliya sanver road indore

(NAINA BAMNIYA)

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