Michael T. Anderson

**** ********* ** *** *

Baltimore, MD 21206

Cell 410-***-****

Home 443-***-****

Email:ac091t@r.postjobfree.com

Profile

Award-winning customer service employee with strong written and oral communication skills. Trained and experienced in resolving customer complaints and promoting conflict resolution.

Experience

Call Center Rep Katzen Eye Group Towson, Md

December 2014 Present

Working in a fast pace environment

Receiving inbound calls and making patient appointments

Speaking with over 100 patients daily

Verifying insurance and patients appointments

Customer Service Rep Diamond Comics Timonium,Md

April 2006-December-2014

Working in a fast pace environment

Making inbound and outbound calls to my list of accounts

Providing positive, individualized customer care for over 125 accounts.

Customer Service Rep Ultimate Staffing White Marsh,Md

Dec-2005 to Apr-2006

Handled multiple calls

Worked in a high volume call center

Worked for Comcast cable

Concierge Capital Concierge Towson.,Md

January-2004 to December-2005

Provided great customer service to residents

Handles all emergency maintaince calls

Handles multiple phone lines

Completed light clerical duties

Repossession Specialist Bsc America BelAir,Md

November-2003 to January -2004

Handled multiple phone lines

Set up repo auction sale

Helped customers redeemed repossessed units

Branch Manager Alamo Car Rental Reisterstown.Md

May-2001 to November-2003

Provided great customer service to customers as well as repair shops

Talked with insurance agents and adjusters

Performed general maintaince on vehicles

Moved vehicles to different Alamo branches

Preformed filing as well as clerical duties

Education

Southwestern H.S August-1991 September-1995 Baltimore,Md

Business Management/General Education

Baltimore Community College Of Baltimore City Jan-1996 to Dec -1996

Business Management

References

References are available on request.

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