Customer Service Manager
Resume:
CARL EDWARD STEGALL, JR.
*** ********* ***** * Brandon, MS 39047 * 601-***-**** * ************@*****.***
PROFESSIONAL EXPERIENCE
WATTHOUR ENGINEERING CO., INC. (POWER AND ENERGY MEASUREMENT SYSTEMS) PEARL, MS PRODUCTION MANAGER 2013 – Apr 2017
Manage performance, recognition, manpower/headcount, attendance and payroll for department. (Employees – 14)
Achieve net shipment plan month by month and total for year.
Maintain ISO-9001 Certification year to year by maintaining documentation of processes and procedures.
Manage Purchasing to maintain inventory levels to support production demands.
Management of RMA Process to provide Customer Service of existing equipment.
Facilitate Departmental Kaizen events to reduce costs and maximize operational efficiency.
Represent facility in Monthly Operations Review with Executive Management Team.
Company has consolidated manufacturing operations to Lafayette, IN.
CHEMSTAR PRODUCTS, INC. (OILFIELD DRILLING ADDITIVES) BROOKHAVEN, MS PLANT ENGINEER & MAINTENANCE MANAGER 2012 - 2013
Manage performance, recognition, manpower/headcount, attendance and payroll for department. (Employees – 6)
Increase equipment reliability and pursue equipment and process improvement opportunities.
Originate, justify, and procure all capital expenditures.
Perform Failure Mode and Effects Analyses (FMEA) on recurring equipment failures and implement findings into plant Predictive Maintenance (PM) program.
Work with internal and external parties on design and development of new tooling and equipment to reduce costs and improve manufacturing processes.
Manage yearly new capital investment from project approval through purchase, installation, and commissioning.
Manage storeroom inventory levels to budgeted dollar values.
ARMSTRONG WORLD INDUSTRIES, INC. (COMMERCIAL TILE FLOORING) JACKSON, MS MAINTENANCE & ENGINEERING MANAGER 2008 – 2012
Manage performance, recognition, manpower/headcount, attendance and payroll for department. (Employees – 22)
Increase equipment reliability and pursue equipment and process improvement opportunities.
Meet plant budgeted direct and period cost, measured monthly.
Maintain unscheduled plant downtime to 5% or less measured monthly.
Perform Failure Mode and Effects Analyses (FMEA) on recurring equipment failures and implement findings into plant Predictive Maintenance (PM) program.
Work with internal and external parties on design and development of new tooling and equipment to reduce costs and improve manufacturing processes.
Manage yearly new capital investment from project approval through purchase, installation, and commissioning.
Manage storeroom inventory levels to budgeted dollar values.
Participate as a leader in company Lean events, actively support Lean projects, and implement departmental Gemba board to measure Lean metrics.
Maintain zero OSHA recordable injuries and lost time accidents.
Member of Plant Management Team representing facility as chosen for corporate, community, and customer functions.
GREAT DANE TRAILERS, INC. (DRY FREIGHT TRAILERS) GREENVILLE, MS PLANT ENGINEER / MAINTENANCE MANAGER 2007-2008
Manage Manufacturing Engineering and Maintenance Departments. (Employees – 18)
Originate, justify, and procure all capital expenditures.
Coordinate new tooling procurement and existing die repair and maintenance with outside tooling resources.
Introduce and implement lean manufacturing methods through the Kaizen philosophy.
Reason for Leaving – Facility closed in March 2008. No transfers available.
PLYCO FOUNDATION VENTS, INC. (HVAC, FOUNDATION, GABLE, AND EAVE VENTS) WATERFORD, CA CO-GENERAL MANAGER 2006-2007
Oversee production, production planning, material planning and procurement, cost control, pricing, customer service, research and development, quality assurance, and safety.
Responsible for overall execution of day-to-day operations management.
Lead strategic planning to meet company long and short term goals.
Introduce and implement lean manufacturing methods through the Kaizen philosophy.
Introduce, evaluate, and justify automation opportunities in the manufacturing process.
Reason for Leaving – Was to open plant in Mississippi, downturn in new home construction changed plans.
SIMPSON DURA-VENT COMPANY (HVAC GAS VENT SYSTEMS) VICKSBURG, MS PLANT ENGINEER 1992-2006
Manage Manufacturing Engineering and Maintenance Departments. (Employees – 18)
Originate, justify, and procure all capital expenditures.
Coordinate new tooling procurement and existing die repair and maintenance with outside tooling resources.
Perform Failure Mode and Effects Analyses (FMEA) on recurring equipment failures and implement findings into plant Predictive Maintenance (PM) program.
Responsible for Bills of Material (BOM) and labor routing for proper production costs of manufactured parts.
New product line implementation and start-up.
Kaizen (Rapid Continuous Improvement) of current manufacturing processes.
Monitor plant layout for proper product flow through facility.
Manage plant safety program.
Serve as company contact with local outside agencies, such as: local utilities, fire marshal, property insurance carrier, security agency, etc.
Reason for Leaving – No career advancement and better opportunity presented itself.
ACCOMPLISHMENTS
Project Manager for construction of new $10 million, 300,000 sq. ft. facility in 1997. Project finished below budget and ahead of schedule. Purchased and installed automatic stamping presses with servo feeders, improving fabrication capacity by 300%.
Documented and introduced set-up procedures plant wide increasing production change-over efficiency 40% and reducing start-up quality incidents by 65%.
Implemented Kaizen – Rapid Continuous Improvement Program to plant with one event per quarter. Productivity improvements have ranged from 28% to 73%.
Coordinated purchase and installation of paint system for facility including all necessary EPA applications and permit requirements.
Annually apply for 10 year property tax exemption for all capital expenditures with local county Board of Supervisors and Tax Assessor.
EDUCATION
MISSISSIPPI STATE UNIVERSITY JULY 1988 BACHELOR OF SCIENCE – INDUSTRIAL ENGINEERING
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