Customer Service Project
Resume:
Yahya El Haydaoui
Tramo Corner, Pasay City
*********@*****.***
International Driving Licence
PERSONAL SUMMARY
A well-presented articulate and confident individual with a proven ability to provide exceptional customer service. Having an outgoing personality, good interpersonal skills and can work with people from diverse cultures and background.
Currently looking for a company where I can provide excellent service and contribute on maintaining the company on top by having dedication for work. To pursue a career that would enhance and put into effective use most of my aptitude, knowledge and skills for the company’s growth, future development as well as my own professional advancement.
KEY SKILLS AND COMPETENCIES
Well spoken, approachable, with great attention to detail & a professional attitude.
Exhibits good oral and written communication skills in French, Arabic and English.
Proficient in various Microsoft Office applications.
Able to do research, drafts and abstract reports needed for a certain project.
Able to multi task and manage conflicting demands
Punctual and reliable
Flexible with all the task and can work without supervision.
Can work in shifting schedules
Highly trainable individual able to cope in a fast-paced, high pressure environment.
Resourceful and self-motivated
EDUCATION
2014-2015 Leadership School ( Training Center of Steward and Stewardess )
2011-2013 ISTA Al MASSIRA – Electro Mechanics Engineers
2010-2011 Baccalaureate Life Science Earth Abi Chouaib Dokali High School
WORK EXPERIENCE
Icone Technology – Jorf Lasfar, Morocco
ELECTRICAL TECHNICIEN September 2013 – February 2014
Responsible for general wiring, assembly of materials including industrial robotics and control panels by following the safety procedures.
Perform all equipment operating tests in accordance with established procedures, methods and equipment;
Reporting on the various product conformity checks and suggest corrections to be made as necessary.
Furnace Fabrica India LTD – Jorf Lasfar, Morocco
ELECTRICAL SUPERVISOR March 2014 – March 2015
Dealing with any technical issues that may arise.
Ensuring that on site Health & Safety regulations are strictly adhered to.
Supervising the work of junior and newly qualified personnel.
Conducting site surveys, audits and inspections.
Organising work schedules and maintaining worker timesheets
Control and supervise the site construction/installation in the project.
Review the project planning and scheduling for project during the construction phase.
Review construction method statements, pre-commissioning procedures and endorse red-marked as built drawings and construction files.
Co-ordinate with concerned parties to resolve routine site issues and refer technical queries to senior construction supervisor.
Update daily and weekly construction progress reports for assigned project.
Attend weekly progress meetings for assigned project, and planning and preparation of drawings, document control Index for electrical installation.
Qatar Airways/ Qatar Aviation Services– Hamad International Airport, Qatar
PASSENGER SERVICES/CUSTOMER CARE GR.03 May 2015 – July 2017
Transporting passengers with reduced mobility, unaccompanied minors, VIP and VVIP within the PTC departure and arrivals to ensure their safety and satisfaction.
Profile all flights for passengers requiring special needs and plan accordingly with resources ahead of time.
Ensure to collect and check all documents from the check-in agent while handling passenger at the departure area.
Ensure the equipment is in good running condition and report promptly any repairs or maintenance checks required.
Making reports of the handled request.
PERSONAL DATA:
Age: 24
Date of Birth: October 12,1992
Status: Single
Nationality: Morrocan
REFERENCES
Available upon request.
I certify that the above statements made by me herewith are true to the best of my knowledge and belief.
Contact this candidate