Lakesha S. Wright

561-***-****

**** ** *** *******

Pompano Beach, FL 33060

Blanche Ely High School

May, 2007

High School Diploma

Beacon Hill Career Training

March 2017

CNA, Medication Technician, CPR

June 2015-June 2016/ Interline Brands Inc./ Pompano Beach, FL

Customer Care Professional

Perform inbound & outbound calls

Maintain & Search customer’s orders in database

Verify and approve customer’s payment accounts

Obtain purchases and orders made via telephone/e-mail

Input customer’s data for lost package claims

Communicate via phone and e-mail for customer’s complaints, requests of changes on orders

Record credit and bank card information for customer’s orders and invoices

May 2012-June 2015/ Highland Pines RV Park/Deerfield Beach, FL

Office Assistant/ Park Supervisor-

Responsible for monitoring the premises within the RV Park

Receive rental payments as well as post them to clients’ accounts

File documents, answer multiple phone lines

Fax documents, e-mail documents

Register new residents and guests

Performed administrative duties and responsibilities

Operate Golf cart

January 2010-February 2012/ Tele-performance/Boca Raton, FL

Technical Support Agent/Customer Service Rep.

Answering inbound calls, place follow-up calls

Verify customers' data

Assisting customers with billing inquires

Troubleshooting mobile devices