Customer Service Technical Support
Resume:
Lakesha S. Wright
Pompano Beach, FL 33060
Blanche Ely High School
May, 2007
High School Diploma
Beacon Hill Career Training
March 2017
CNA, Medication Technician, CPR
June 2015-June 2016/ Interline Brands Inc./ Pompano Beach, FL
Customer Care Professional
Perform inbound & outbound calls
Maintain & Search customer’s orders in database
Verify and approve customer’s payment accounts
Obtain purchases and orders made via telephone/e-mail
Input customer’s data for lost package claims
Communicate via phone and e-mail for customer’s complaints, requests of changes on orders
Record credit and bank card information for customer’s orders and invoices
May 2012-June 2015/ Highland Pines RV Park/Deerfield Beach, FL
Office Assistant/ Park Supervisor-
Responsible for monitoring the premises within the RV Park
Receive rental payments as well as post them to clients’ accounts
File documents, answer multiple phone lines
Fax documents, e-mail documents
Register new residents and guests
Performed administrative duties and responsibilities
Operate Golf cart
January 2010-February 2012/ Tele-performance/Boca Raton, FL
Technical Support Agent/Customer Service Rep.
Answering inbound calls, place follow-up calls
Verify customers' data
Assisting customers with billing inquires
Troubleshooting mobile devices
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