Krystal D. Geralds Cox
Plano, TX 75093
SUMMARY OF QUALIFICATIONS
Experienced in handling multiple projects with no supervision; effective interaction with Top-Level Senior management; excellent oral and written communication skills; detail oriented; outstanding analytical skills; ability to assimilate and respond to new situations.
PROFESSIONAL EXPERIENCE
Texas Family Fitness 02/2016 – Present
Fitness Consultant
Model and promote the mission, values and guiding principles of TFF through appropriate appearance, words and actions.
Engage in opportunities that positively impact the member experience.
Adhere to all operational excellence standards related to providing a great member experience.
Consistently look for opportunities to gain new members and elevate service levels.
Prospect for qualified leads and create traffic through mailers, referrals, outreach, etc.
Develop relations within community and local small businesses by involving club in community events.
Build a network of contacts through prospecting and referrals.
Develop and maintain relationships with current members on a name to name basis.
Handle member complaints and resolve issues promptly.
Determine prospect’s goals and motivation, be knowledgeable of all products, programs and services and ensure prospects understand the value of TFF’s role in helping them reach their fitness goals.
Reach and surpass monthly sales projections.
Perform all basic transactions including billing change, freeze, club to club transfer, member to member transfer.
Step in when the GM and AGM are gone.
Opening and closing duties.
Attend sales and training meetings as necessary.
Anderson’s Furniture 12/2014 – 01/2016
Design/Sales Consultant
Had to know all the products and the name of the furniture and vendors
Responsible for doing quotes and making sales and up selling
Following up with customers as to when they will receive their furniture
Being a design consultant with customers and going to home consultations
Help designing the floor when we had transfer day
At times I would have to open or close the store and run reports and numbers
Asset Protection 11/2013 – 12/2014
Marketing/Administrative Assistant
Responsible for booking asset protection seminars/client visit
Support Director & VP by managing meetings, calendar and travel
Order office supplies, business cards and other miscellaneous task
Provide support for the marketing events and exhibitions as required
Responsible for marketing brochures in addition to online marketing material
Support sales presentations by assembling quotations, proposals, videos and slide shows
Fuzzy’s Taco Shop 1/2013 – 9/2013
Bartender/Bar Manager
Perform bar preparation and serving duties
Estimate ingredients and supplies required to prepare for recipe
Compile and balance cash receipts at the end of the day or shift
Closed store down at night doing closing duties, running reports and bookkeeping
Supervise and participate in bar and dining area cleaning activities
Train new employees in drink preparation, service, sanitation, and safety procedures
Control inventories of beverages, liquor, and report shortages to designated personnel
Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
North American Properties 8/1996 – 12/1999
Administrative Assistant
Responsible for handling heavy phone-desk activity to CIO (Commercial RE Division)
Interact professionally & comfortably with Management and Clients
Responsible for creating business letters/correspondence to clients, tenants & other organizations
Provided overall support to team (i.e. research, marketing projects & any other required correspondence (phones, letters and/or electronic mail)
Responsible for CIO’s calendar & travel itinerary / On-call 24x7 for him and anyone trying to reach him
Handled Special Events (scheduling, planning, implementing and coordinating special events including business meetings, social events and other related activities)
Compass Management & Leasing 10/1993 – 6/1996
Administrative Assistant
Managed all communication with prospective tenants touring office complex
Responsible for Administrative, paperwork of prospects as well as & internal employee communication
Responsible for Marketing Support; reporting and other special projects
Provided executive support to Management
Chicago Title Insurance Dallas 6/1990 – 8/1993
Administrative Assistant
Responsible for all incoming calls; heavy switchboard activity
Responsible for professional relations administration; calendar and product for various teams
Provided overall support to team (i.e. research, marketing projects & any other required correspondence (phones, letters and/or mail)
Marketing Support; reporting and special projects
Sales team support for client attendance
References available upon request