Technical Support Professional Experience

Sandeep Shukla

Objective:

To seek an opportunity to contribute in a challenging and mutually rewarding environment and be a part of new avenues and endeavors that an organization offers from time to time.

Academic Qualification:-

Qualification - : 10th Pass in 2000 from CBSE Board.

Professional Experience:

Designation

From

To

Organization

Exp. ( In Months)

Admin/House Keeping Supervisor

2004

2006

Mata Chanan Devi Hospital

24 Months

Customer Care Executive

2006

2008

Tele -Tech

30 Months

Sr. CSA

2008

2010

Aegis BPO

24 Month

Team Leader

2010

2013

Aegis BPO

36 Months

Company Profile: Aegis, the worldwide leading provider of outstanding customer experience at every single opportunity, has been serving companies around the world, providing superior results in managing their customer care, technical support and debt collection operations. The Group operates about 83,000 computerized workstations, with more than 128,000 employees across 263 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.

Job Responsibilities: The various responsibilities includes

Responsible to meet all agreed client SLA’s and performance parameters.

Managing a team of call center representatives directly and directing their activities for the achievement of call center targets and goals.

Managing the overall performance analysis of existing lists and programs.

Developing Team leaders a team of representatives and preparing their performance reports.

Developing new lead targeting schemes, and scripting for the optimization of existing programs.

Monitoring team performance to ensure that the call center goals are met and supporting call center quality and training efforts.

Measuring and demonstrating the group productivity as well as the individual’s reports related to customer outcomes.

Identifying and articulating reporting requirements, which includes targets, specific data, and anticipated outcomes.

Computer Acquaintance

Diploma in computer application.

Having knowledge of MS Power point and Excel.

Personal Profile:

Father’s Name Sr. Rajendra Prasad Shukla

Marital Status Married

Language Known English, Hindi,

Hobbies 1. Traveling

2Reading Devotional and Holy Books (Ramayan & Srimad Bhaagwat)

3Meeting friends and relatives.

Strengths 1. Solid managerial and administrative experience.

2. Dedication and drive as a hard-working individual.

3. Superlative communication and team-building skills.

4. Ability to manage multiple tasks in a pressured

Environment.

Email *********@*****.***

Date Of Birth 04-Feb-1984

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