Project Management Sales

Carolyn McCrane 703-***-****

**********@*****.***

SUMMARY OF QUALIFICATIONS

Extensive background in service industries: Banking, Finance, Mortgages, Sales, Fitness and Management. Excellent interpersonal and training skills and the ability to work with a broad range of people from culturally diverse backgrounds. Proven leader in delivering increased revenues and profits within highly competitive industries. Ability to make strategic and effective decisions based on real-time data. Experience with Inventory, banking, Project management, IT applications on multiple platforms, marketing and networking to create new business opportunities. Goal-oriented with record of quickly identifying and resolving problems. Self starter, with ability to work well independently or in a team-based environment. Previously held both Secret and Top Secret Clearances.

Professional Experience

Market Source: Current

Sales/Activation/Inventory: Apple/Android products/Ipad/Apple Watch/Apple care, Square trade/accessories/Iphone/Android/Samsung/Gear/Virtual/ Locked Unlocked/Consumer Cellular/Mobile/Verizon/AT&T/Sprint/Inventory/trade in/activation specialist.

Middleburg Bank: Sales, finance/auditing/networking/growing revenue through business relationships.

Navy Federal Credit Union 3/2009 - 2016

Loan Services Consultant

Achievement Award, 2015 and High Five Award, 2015. Loan services Financial Consultant for all financial lending services and all products. Consistently recognized as the #1 achiever of upselling and cross selling all products.

BSA/OFAC/Financial Certification Coursework. Highest level of Security/Integrity

Fast paced Financial Center, to close loans, and grow revenue. Identify/resolve and escalate/sell all financial services. Pilot team for new projects at Navy Federal. Also promote/participate in fundraising/fitness/Navy Federal 5K.

Excellent Title expertise/for Collateral in all States.

Knowledge and support of security/BSA/OFAC/SARS/compliance/anti-fraud/anti-money laundering.

Excellent knowledge of Navy Federal Website/Online, banking, and guide members to navigate/troubleshoot/reset passwords and assist members through the latest technology/ Mobile devices/Ipads/Laptops/computers, Android/Iphone/apps/mobile banking/e-deposits. Most importantly, build award winning relationships.

On-going training/projects in financial products and services, to grow sales and networking. Promote all financial services: CD’s, IRA’s, Mortgages/Refi’s/Equity Auto loans, Consumer Lending, Pop Money, Credit Repair, Collection, Student Loans, Annuities, Mutual Funds and Business Services at Navy Federal Credit Union.

Curves Fitness 2011-March 2013

Director/Coach/Sales/Marketing, Fundraising, Manager, Recruiter

Excellent: Director/Trainer, Coach, Recruiter and Project Manager. Cleveland Institute of Health Certification in nutrition, wellness/fitness, strength training, coaching and growing membership/management of entire operation.

Certified Coach/Trainer for Curves Complete products/Online/Nutrition/Exercise program.

Successful at, one to one training meetings, for our staff/members. Trained/Case Management with over 250 members. Host community events, fundraising/ business growth. Inspired awareness regarding health, exercise, products and services. Excellent at recruiting new staff/and training staff. Excellent at Project Management success from beginning to end with excellent results.

Inspired and embraced our members with enthusiasm and synergy of bringing women of all cultures together with excitement, respect and appreciation. Developed and facilitated many fundraiser programs to inspire members.

Outstanding at contracts, finance, retail, project management, inventory, sync up fitness software with member’s data and fitness goals. Developing and excelling at multiple projects from beginning to end.

Pride Industries, NonProfit to Support Persons with Disabilities 2009-2010

Human Resources/Recruiter/Trainer, Business Development, Fundraising, Case Management and Project Management

Contracted with, Department of Rehabilitation, Social Security Administration, to teach/train our clients with disabilities, computer and job skills, to seek employment. Networked in the community to generate employment/internships. Highly successful at persuading CEO’s, Presidents, Mayors, and Business owners to set aside large-scale employment opportunities for our clients with disabilities. Used latest technology. Worked directly with Public Administration. Provided Project Management on new and old Projects.

• Sought out prospective new companies in Maryland, Washington, DC, Government, Ability One and Virginia to hire

Clients with disabilities. Conducted Background Investigations/Clearance and drug testing.

• Responsibilities included: Eligibility Medicaid/SNAP/Training Events, Community Events, Business Development, and Job Development. Provided assistance for families.

Job Retention, Job Coaching, Case Management. Recruiting, On Board Process,

Computer Training, and case management reporting, multiple project management, CARF, data, statistics.

• Outstanding at forming Committees and Community Employer Meetings/Gatherings to

Generate ongoing business relationships to grow jobs for our clients. Developed fundraisers to grow business.

• Planned daily/weekly/quarterly/Work Group Meetings, Interviews and Hiring Events.

Focused on training, job coaching and making sure clients continued on the path of

Successful employment. Our business relationships included: IRS, FDA, Networking groups in community,

Dept. of Labor, Service SOR, Capital Visitors Center, Ft. Belvoir, City of Alexandria, Fairfax

County Government, GoodWill, Salvation Army and many others. Successful at multiple projects and large caseloads.

Potomac Mortgage/City Finance Inc/Cavalier/Telcom, HMIC, GreenPoint Mortgage

Portfolio Lender/Sales/Recruiter/IT Telecom Sales 2002-2009

Grew 30+ accounts in new business by prospecting, networking and marketing/sales skills.

Successful business relationships with business owners, bank owners and with cultural diversity. Trainer, for financial products and IT Services.

Grew revenue from $0 to $10,500,000 in Banking Industry, and Banking Products.

Conducted documentation verification, quality assurance, following every aspect of Mortgages, taking applications, locking in rates, conditions, appraisals, online submission to closing loans. Recognized for the ability to provide excellent service and exercising the highest integrity with all clients and colleagues.

KEI Corporation - Department of Agriculture Contract 2000- 2002

Network Specialist/ Government Contract/International/Secret Clearance

As a Network Administrator /Help Desk, oversaw computer operations for 100 Overseas/Posts/Countries, 600/users around the world. This included: Project coordinating, Training our team/clients/purchasing, procurement FAR, GSA, inventory/vendors/DFAR/training/User Manuals/Help Desk, Call Desk Software, IT equipment and tools.

Provided 24- hour assistance for all Computer related needs for 100 Posts/Countries, around the world. As a member of small team, shipped computers/IT equipment, diagnosed, installed managed, analyzed, researched, tested computer operations hardware/software/installation/configuration, TCP/IP, computer peripherals, routers, Lap Tops, LAN, server/PC hard drives, Client PC, Standalone PC, Peer to Peer PC, scanners, HP color/laser/printers. Managed User Accounts, procurement, GSA Schedule, and provided technical installations and repartitioned drives. Documented all operation statistics for future success and recall. Proficient and Certified in Microsoft Windows/Lotus Notes. Provided outstanding and rewarding successful business relationships with clients of diverse cultures around the world.

DARPA/McNeil Technologies, Inc. (Government Contract) 1999 -2000

Web Developer – Secret Clearance

http://action.isotic.org http://www.darpa.mil http://www.darpa.mil/iso/ Worked with a Web Team to manage, the ACT2ION web site and DARPA, Defense Advanced Projects Agency. Incorporated: Access, Cold Fusion, XML, ASP, IIS, SQL Server, HTML, JavaScript, FrontPage, Corel, Photo Shop, Fireworks, ACT2ION and DARPA Web Sites. Work included: Web Development, programming, managing, designing, and coordinating projects, publishing, configuring, and marketing, Procurement, DFAR, FAR, Action/DARPA Projects.

Previous:

ASM Research/Army Contract and DOD/Programmer Training/DTIC/Defense Technical Information Center.

EDUCATION and CERTIFICATIONS

Bachelor of Science, Justice, American University

15 Semester hours/ Masters of Science, Psychology/Adlerian Bowie State University.

Gestalt/Therapy, Yoga Certification, Meridian Tapping Certification, Access Consciousness Certification.

Certification Web Development/E-Commerce/ Electronic Data Interchange EDI, Government Marketing/GSA/Internet Marketing, Dream Weaver, Cold Fusion, and Access Coursework, Microsoft Suite Certification and training in Network Administration. Lotus Notes, Domino Server.

Finance, Banking Products, Interest Rate locking Certification, Commercial, FHA and Home Equity Loans Course Work/Sales and TELCOM Training.

A+ Certificate, Microsoft Windows, E-Commerce/Certifications.

Cleveland Clinic Personal Trainer, Fitness Coach, Nutrition and Trainer/Certification

NFCU Consumer Lending and Titles, BSA/AML/OFAC Certification, Sales, Awards, 2015.

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