Manager Customer Service

Jacquelyn Wilson

*** *** *** ****** ****** NJ ***34

Tel:732-***-**** Email: Jackie <*************@***.***>

Education

Colorado Technical University, Denver Co.

Associates Paralegal – Graduated May 11, 2011 with a 3.98 GPA

Chancellor’s List and Dean’s List - March 2010 – May 2011

Career Objective

To secure a position in a career I can grow with.

Experience

Home Living Furniture – Billing /Account Manager/CSR/ Office MGT -Howell, NJ 2011-2016

Independently managed 40+ accounts with high volumes of customer inquires

Placed orders for vendors; scheduled and dispatched Delivery’s incoming and outgoing for our clients in a timely manner;

Handled customer complaints; received incoming parts and furniture. Up selling of items.

Butensky Services - Account Manager -Somerville, NJ 2007-2009

Independently managed 40 accounts with high volumes of customer inquires

Placed orders for vendors and dispatched technicians for our clients in a timely manner

Effectively conducted new hire interviews, on boarding and conducted orientation for on the job training

Prepared maintenance proposals for vendors and customers

Olympic Airporter - Reservations Manager -Farmingdale, NJ 2006-2007

Managed a team of 18 reservation specialist

Handled customer complaints, employee moral and assisted the General Manager and Marketing Director

Trained new hires for customers service responsibilities

Wentworth Property Management - Assistant Property Manager -Long Branch, NJ 2006-2006

Assisted Lifestyle Director and Property Manager with daily operations

Collected and sent out bills to the company accountants

Log minutes at all the weekly and monthly meetings

EW Marry - Activities Director -Howell, NJ 2005-2005

Managed 20 groups and coordinated daily and monthly activities

Balanced accounts for all activities and clubhouse transactions

Maintained TV stations and bulletin boards

Abaco Management - Customer Service Lead -Lakewood, NJ 2004-2005

Oversaw various accounts and handled customer inquires

Scheduled customer meetings for all incoming emergencies

Followed up with customers to ensure that work completed was satisfactory

Domain Home Fashion - Design Consultant -Freehold, NJ 2002-2004

Assisted clients with home furnishing sales

Accomplished monthly sale goals of 23K

Conducted in home design consulting and decorated client homes

Activities

Member of the Big Brother Big Sister program since 2009, Reading, Walking, Mentor for Students at Colorado Technical University

Skills

Proficient in Excel, Access, PowerPoint, Microsoft Word, Outlook, Netscape, CADD, Avaya, Dynamite Service System, S2K, Approach, VIP Composer, Ariba, Ahold and Tms Supplier Network, Gers, Goldmine, SBT Pro Services and Fox Dyning, West Law, Abacus Law Software.

I have a 5 References if you are interested.

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