Laura Crespo

***** ***** ****** ****

Orlando, Florida 32824

407-***-****

ac08w3@r.postjobfree.com

OBJECTIVE To obtain a position in a company that will utilize my experience and education with the opportunity for growth.

EXPERIENCE

7/17-Present The Walt Disney Company

Orlando, Florida

Bonnet Creek Call Center- Part-Time Call Center Representative Providing service to on-site Guests, Cast

Provide Service to on-site Guests, Cast and global Company entities regarding requests like Resort inquiries, general theme park information, transfers, wake-up calls and any company assistance the Guest/Cast may need. Serve as the first point of contact for Guests/Casts. Utilize various computer applications and resources, answer inbound telephone calls, identify and resolve caller needs and provide any additional information. 5/17-Present Lockheed Martin

Orlando, Florida

Systems Engineering Department- Administrative Assistant Supporting Entire Systems Engineering Department (Director, Managers and Staff) Performs a variety of secretary and administrative duties for entire Systems Engineering Department which includes Director, Supervisor/Manager and staff members. Performs office functions such as setting up and maintaining alphabetical, numerical and/or subject files; interviewing callers and making proper referrals; arranging meetings and conferences; and receiving, referring, or answering mail. Uses personal computers and standard desktop software to compose reports, correspondence, and memorandums; reviews drafts and finished documents for appropriate grammatical usage; answers questions relating to office operations and established policies and procedures; use of pivot tables in Excel. 7/16-11/16 The Walt Disney Company

Lake Buena Vista, Florida

Legal Department - Executive Secretary

(Supported two principal counsel attorneys and one senior paralegal - Corporate - Legal Department)

Run numerous redlines using Yorkshire CompaRite and Native Word. Compose and revise emails. Create labels, prepare Federal Express packages, copying, answering telephones. Heavy calendar management for attorneys. Interaction with other attorneys and secretaries. Filing of legal documents, preparing expense reimbursements. Scheduling of appointments, conference calls, and travel arrangements. Heavy use of programs such as: SAP Workplace, Microsoft Word 2013, Microsoft Excel 2013, Yorkshire CompaRite, e-Docs, and Microsoft Outlook 2013.

8/11-8/15 Baker Hostetler

New York, New York

Legal Secretary

(Supported two partners (IP – Patent & Labor & Employment Law), and three associates)

Heavily revise legal documents. Compose and revise memos, letters, agreements, and other legal document. Create labels, prepare Federal Express packages, copying, answering telephones. Interaction with other attorneys and secretaries. Filing of legal documents, preparing expense reports, expense reimbursements. Scheduling appointments, conference calls, and travel arrangements. Heavy use of programs such as: DTE - Time Entry System, Microsoft Word, One-Facility, Adobe Acrobat, Microsoft Excel, Microsoft Outlook 2010-Mail Site Program. 10/06-8/11 Herrick Feinstein

New York, New York

Legal Secretary

(Supported Corporate Partner, Of Counsel and Litigation, Associate Attorneys) Heavily revise legal documents. Compose and revise memos, letters, agreements, and other legal documents. Create labels, prepare Federal Express packages, copying, answering telephones. Interaction with other attorneys and secretaries. Filing of legal documents, preparing expense reports, expense reimbursements. Scheduling appointments, conference calls, and travel arrangements. Heavy use of programs such as: Carpe Diem - Time Entry System, Microsoft Word, One-Facility, Adobe Acrobat, Microsoft Excel, Microsoft Outlook-Mail Site Program. 06/03-10/06 Kramer Levin Naftalis & Frankel LLP

New York, New York

Word Processing Operator – Word Processing Department Provide Computer support to Secretaries and Attorneys throughout the firm. Interact with secretaries and attorneys regarding legal documents from departments such as: Corporate, Real Estate, Tax, Litigation, Bankruptcy, etc. Scan, clean, and style various Word Documents. Convert documents into Microsoft Word using the proper styles. Create PDF Files using Adobe PageMaker and OmniPro Page 12. Compose and revise memos, letters, agreements, briefs and other legal documents. Heavy Dictaphone transcribing, Blackline documents using CompaRite, DeltaView and Dox X CompareRite. Create labels, tables, Table Of Contents and Table Of Authorities. Print out large PDF Files from CD roms. Answer phones and other secretarial duties.

08/00 – 09/01 Milbank, Tweed, Hadley & McCloy LLP

New York, New York

Legal Secretary – Litigation Department

(Floated in Corporate Finance, T&E, Lit, Tax, M&A, etc Supported four Litigation Associates; prepared various litigation documents including briefs, agreements, letters, forms, memorandas, bills, tables and charts. Prepared documents for filing, compiled exhibits; inputted time into computer accounting system; performed general secretarial duties, answered and screened telephone calls. Made travel arrangements, scheduled appointments, and conference calls. Blacklined documents using CompareRite and DeltaView. Performed administrative tasks; heavy dictaphone transcribing. 06/99 – 08/00 Amalgamated Bank of New York

New York, New York

Legal Secretary

Produced and revised correspondence and various legal documents, including legal memoranda, briefs, affidavits and subpoenas. Heavy client telephone contact. Filing of confidential legal documents; interfaced between attorneys and clients; handled telephone calls or issues regarding Client Matter. Accounts receivable/accounts payable; opened and closed accounts; interfaced with IRS.

EDUCATION

06/99 Katharine Gibbs School

New York, New York

Certificate: Executive Assistant Program

Honors: Dean’s List – G.P.A. 3.65

Courses Included: Career Development; Professional Development; Business Math; Business Communications; Office Systems and Procedures; Keyboarding; Microsoft Word 97; Adobe PageMaker 6.0; Microsoft Excel 97; PowerPoint; Speedwriting. SKILLS Microsoft Word 2010/2013 DOCS Open Microsoft Office Concur PowerPoint Filesite CompareRite SharePoint

Microsoft Excel Adobe Acrobat Pro Bilingual-Spanish SAP Softwise Numbering Suite RightFax - Accuroute eDocs HotSos Dictaphone DeltaView

REFERENCES FURNISHED UPON REQUEST