Customer Service Manager

Milida Abramova **** Avenue Y Apt#A**, Brooklyn NY 11235

Email: **************@*****.***

Cell: 646-***-****

Objective: To obtain a position where I can use my knowledge of psychology. Work in a creative environment where I can improve my skill set, gain professional experience, and pursue a successful career.

Education:

Touro College (October 2015- Present)

Cuny of New York, Brooklyn College

Bachelor’s Degree (February 2015)

Major: Psychology

Kingsborough City University Community College

Associate’s Degree (June 2013)

Major: Speech Communications concentration Speech Pathology

Experience:

Dr. Boris Sagalovich MD

NYU Langone Pulmonary and Sleep Medicine

1230 Ocean Avenue Brooklyn NY 11229

Sleep Center Coordinator (October 2016-June 2017)

Submitted requests to venders for medical equipment, supplies, and services

Provided patients clinical information to insurance companies

Obtained prior authorization for specialized medications, sleep study, and radiology procedures

Coordinated sleep study lab

Educated patients about sleep study procedure and preparation

Continental Merchant Services/ MPSV Consulting

1506 Sheepshead Bay Rd Brooklyn, NY 11235

National Sale Director/ Office Manager (January 2014- July 2015)

Maintained national sales staff by recruiting, interviewing, selecting, orienting, training, and delegating tasks to employees

Programmed credit card machines and installation

Assisted merchants with any technical difficulties, billing issues, or general customer service assistance

Reduced credit cards and debit cards processing rates by offering savings

Documented and submitted merchants processing application and lease application

Presented weekly funding reports to regional manager

Managed a team of 10 sales representatives

Doshi Diagnositc

1230 Avenue R Brooklyn, NY 11229

Administrative Supervisor (June 2009- June 2012)

Supervised and directed the provision of all aspects of patient care

In-took and documented over 100 patients a day via companies’ software

Spoke to doctors' in regards to patients results

Verified prior authorization, checked eligibility, and collected co-payments

Scheduled and confirmed patients' appointments.

Translated and assisted Russian speaking patients.

References: Will be furnished upon request.

Languages: Fluent in Russian and English Skills: Microsoft Word, Mac Pages, Microsoft Excel, Microsoft PowerPoint, eClinicalWorks, Medgen, Epic NYU, billing

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