Customer Service Manager

Alvin L. Street **** Powder Mill Rd.

Beltsville, Md. 20750

717-***-****

Professional Profile

. Over Twenty years of supervisory experience

. Extensive Knowledge of OSHA

. B.S Degree Tennessee State University

. Outstanding problem – solving and conflict management skills

. DOT certified to Train

. Comfortable with public speaking

. Well organized and hard working

. Positive thinker

Experience

2/88 – 1/93 United Parcel Service, Bethlehem, Pa. Package Car Driver.

1993 – Assistant Business Manager – Effectively manage daily activities of parcel delivery department to ensure on-time preload and accident-free delivery, while maintaining a high success ratio, with minimal losses/errors.

. Expertly supervise 28 drivers in daily operations, including pre-load

Procedures, and oversee dispatch.

. Execute road testing and physical qualifications testing of new drivers.

. Conduct classes in safety for new hires to ensure safe driving, and that

OSHA regulations are followed and respected.

. Schedule drivers based on routes, and planned/unplanned absences.

. Actively train and cross-trained drivers.

. Respond to customer service inquiries, and resolve issues to ensure customer

Satisfaction.

. Successfully manage personnel issues, including performance reviews and

Evaluations, suspensions, and firing if necessary.

1/1998 – Assistant Business Manager – Pre-Load operations – Effectively supervised operations to ensure parcels were loaded accurately and quickly, and prepared for on-time delivery.

1/2002 – Assistant Business Manager or on Car tractor trailer Supervisor, I effectively managed daily activities of the tractor trailer department. While there I was in charge of the daily operation for a total of sixty tractor trailer drivers.

. Execute road testing and physical qualifications testing of new drivers.

. Conduct classes in safety for new hires to ensure safe driving, and that OSHA

Regulations are followed and respected.

. Actively train and cross-train drivers.

. Respond to customer service inquires, and resolve issues to ensure customer

Satisfaction.

. Successfully manage personnel issues, including performance reviews and

Evaluations, suspensions, and firing if necessary.

Supervisor – related UPS Courses completed starting in 1993:

. Select & Prepare training school - August 11 to August 17, 1993.

. Supervisor Orientation school – January 18 to January 29, 1993.

. Management by Commitment – March 30, 1999.

. People Workshop – April 19 – 21, 1993.

. Supervisor Leadership School – March 6 to March 25, 1994.

. Supervisor Training School – March 13, to March 29, 2002.

. Fox Valley Technical College Appleton, Wisconsin (Tractor trailer

Jackknife avoidance and Decision driving techniques). August 7, 2003.

. Feeder Driver training - School August 6, - August 22, 2003.

. Exceptional Leadership and Dedication – June 10, 2004.

. 2008 received award for 20 years of service.

. 2013 received award for 25 years of service.

. Retired – service with UPS August 2, 2016.

Education:

1998 – Northampton Community College – (Advanced Public Speaking Course).

1982 – 1987 – Tennessee State University – ( B.S. In Communications).

Computer Skills – Good.

Community Activities: through UPS, Participate in various programs, including mentor program, YMCA, Meals on Wheels, Mentor Programs with Local Schools.

Also a member of several organization such as Free Masons (Wyoming Lodge 135), Shiloh Church of God in Christ, (Harrisburg, Pa.).

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