Manager Professional Experience

ARLENE R. FOSTER

330-***-**** **********@*****.***

www.linkedin.com/in/arlene-foster

SUMMARY

Dedicated professional with extensive experience as a commercial workout officer in a fast-paced environment. Experience in risk assessment/mitigation, portfolio management, reporting, operations, collateral management, liquidations, foreclosure, bankruptcy and loan documentation. Dedicated and result-driven producer who drives return on investment/equity and reducing risk. Cultivate strong relationships with clients as well as across all organization levels.

PROFESSIONAL EXPERIENCE

PNC Bank – Akron, Ohio

Vice President and Commercial Workout Officer 2013-2017

Managed a portfolio of substandard business credits. Work with businesses and the owners to establish solutions related cash flow and other hardships; rewrite business loans; review personal financial statement and tax returns; liquidation of a business; foreclosures; bankruptcies; judgments. Work closely with appraisers (commercial and residential), title companies, auctioneers, repossession agents, attorneys, county and government offices. Review of purchase agreements, leases and land contracts.

Consistently exceeded monthly goals

High success rate in retaining bank customers

PNC Bank – Highland Hills, Ohio

Vice President and Manager of Commercial Workout 2009-2013

Managed a team of 9 junior commercial workout officers. Worked directly with senior management developing internal processes, procedures and policies. Mentored junior workout officers. Review and analyzed customers hardship situations. Participated in quarterly reviews and quarterly forecasting of gains and losses. Review of purchase agreements, leases and land contracts. Prepared and delivered employee reviews.

Participated with the merger of National City Bank to PNC Bank

Reduced and mitigated loan losses

Additional Professional Experiences:

National City Bank (nka PNC Bank) – Highland Hills, Ohio

Vice President and Manager of Commercial Collection

Managed 7 early stage commercial collectors. Developed the startup processes of this new department. Prepared and administered both monthly and annual employee review; forecasted loan losses and gains; participated in asset review committee; reviewed bank customers accounts for potential transfer to the workout department. Received and reviewed all legal correspondences related to bankruptcy filings, foreclosure and other legal actions related to bank customers.

Reduced losses by 40% in 4 months

Created the structure of this new department

Assistant Vice President Commercial Workout Officer

Assisted site manager in quarterly forecasting the entire portfolio of commercial loans. Prepare monthly reports of loans moving to non-accrual; work with Asset Managers in transferring troubled accounts; mentored early stage collectors in workout strategies.

Bank One – Akron, Ohio

Positions which include Commercial Workout Officer, Loan Support Specialist, Foreclosure Specialist, REO Specialist and Bankruptcy Specialist and Charge-off Collections.

Consistently achieved or exceeded performance goals within each department

Received several promotions

Independence Title Agency, Inc

Escrow and Title Agent

Worked with clients performing sign ups, disbursements, prepare closing statements (HUD). Operated the productions of title exams for lenders and realtors. Review of purchase agreements, leases and land contracts.

Created and developed processes and procedures for a startup business

Maintained successful relationships with lenders and realtors

EDUCATION

Real Estate License Course, Basic Financial Accounting, Commercial Credit

COMPUTER

Microsoft word, excel, outlook, lotus notes

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