Customer Service Insurance
Resume:
Valerie Wilson
Birmingham, AL 35217
Phone: 601-***-****
Email – *******.************@*****.***
Skill Summary:
A result oriented Business Management major with over twelve years of managerial experience, superior Microsoft Office skills, excellent customer service skills and an expert level of proficiency in QuickBooks.
Education:
Belhaven University Jackson, MS 12/12
Bachelor Science in Management
Experience:
Independent Insurance Sales Jackson, MS 2015 – present Life and Health Insurance Sales
Analysis of client life and health insurance needs based on budget
Research and determine best policy for client base on client’s needs
Present client with policies meeting their needs and persuade to purchase
RevClaims Jackson, MS 2014
Follow Up Caller
Call insurance companies to track payment on hospital billing
Call patients to verify incident and determine who is responsible to pay hospital bill
Follow up with attorneys to gather information for billing status
Trustmark National Bank Jackson, MS 2013
Collateral Vault Specialist
Tracked and followed up collateral documents throughout the life of the loan
Develop a basic knowledge of loan documents
Perfect various types of collateral and coordinating with appropriate entities to ensure proper perfection
Staffers Jackson, MS 2012 - 2013
Medical Billing and Claims Processor
Developed skills in medical billing and follow-up on past due medical bills to decrease outstanding revenue for 10 hospital facilities
Worked with co-workers to gather appropriate information to submit medical bill for payment of outstanding balance
Analyze UB92 and HICA 1500 and primary insurance EOB for payment
Input appropriate claim information in windows based computer program to process secondary insurance payment
Southern Farm Bureau Casualty Ins. Ridgeland, MS 2007 - 2011
Senior Customer Service Representative
Strengthened my data entry and customer service skills while contributing to customer satisfaction
Assist customers with filing claims to forward to adjuster for resolution
Gather and input pertinent information into a Window based program
Aaron's Pools, Inc. Jackson, MS 1996 - 2008
Assistant Office Manger
Developed my general office, administrative, and customer service skills while contributing to the operations of internal personnel and customer satisfaction
Managed payroll with direct staff supervision and training
Responsible for the seamless implementation of the company's billing software, which led to a decrease in the company's accounts receivables and a decrease in past due accounts payable
CompUSA Ridgeland, MS 1998 - 1999
Head Cashier
Originally hired as a Cashier, was promoted to Head Cashier within 6 months on the basis of dedication and ability to lead others and contribute to the sense of team work that is necessary in retail
Responsible for new hire orientation, daily employee supervision and employee scheduling for cashiers and customer service workers
Responsible for daily reconciliation of cash overages and shortages, in addition to the preparation of daily deposits and other standard reports
Computers Skills
Proficient with Word, Excel, Access, Power Point and Quickbooks
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