P. SUMALATHA

Mobile: +91-994-***-****; +91-994-***-**** E-Mail: ac08q4@r.postjobfree.com

Skype Id: ac08q4@r.postjobfree.com

Best time to call: Always available for contact

Personal Details

Address: Chanakyapuri, Safilguda Secunderabad,

Hyderabad, Telangana, India

Passport No.: P5260506 Gender: Female Nationality: India

EXECUTIVE SECRETARY EVENTS & CONFERENCE MANAGEMENT ADMINISTRATION STAFF MANAGEMENT

Aspiring for a Senior Corporate Position where excellent business experience and education is required to assist the company in the accomplishment of its goals

EXECUTIVE SUMMARY

● Attentive and highly skilled professional with over 9 years experience in managing multifaceted role across hospitality industry with superb communication skills and a `can do` attitude adept at understanding customer?s needs with diligent attention to detail resulting in superior customer service and high levels of client satisfaction

● Presently associated with Hotel Park Hyatt, India as Executive Secretary to General Manager with a proven track record of successfully managing simultaneous projects and meeting deadlines consistently and accurately

● Adept in managing varied activities viz administrative support, maintaining data in Excel, handling queries from all over locations via E-Mails, preparing daily & weekly reports, handling cash and attending guest

● In-depth understanding of maintaining high standards for overseeing front desk operations; comprehensive experience in administrative strategies, policies, rules and regulations

● Extensive knowledge of administrative management and accounting, coupled with excellent computer skills facilitating the provision of complete secretarial support

● Leveraged comprehensive understanding of hotel guest concerns and property safety; recognized as a smart, industrious, tenacious, and visionary professional; acquired effective communication and interpersonal skills

● Thorough knowledge of the MS office tools (expertise in working with MS excel); exceptional ability to maintain a positive attitude, handle conflict and confrontation

● Proficient as an influence manager and change agent in providing and supporting all types of operations delivery, human resource management & facilitating solutions for smooth running of business

● Multi-faceted in team building, organizing, need analysis, program implementation and accurately documenting in time-sensitive situations

Areas of Strength Includes

● Invoice Processing

● Expense Reduction

● Records Management

● Planning & Organizing

● Guest Service Excellence

● Housekeeping Management

● Cross Functional Coordination

● Administrative Management

● Policy & Procedure Compliance

● Client Relationship Management

● Front & Back Office Management

EDUCATION

● Master of Tourism Management - Madurai Kamaraj University, India

● Diploma in Hotel Management - Kamala Nehru Polytechnic For Women, India

TECHNICAL SKILLS

● Proficient with Microsoft Office Tools with extensive operational exposure to Excel, Word, PowerPoint, & Outlook

EMPLOYMENT HISTORY

Organization Designation Duration

Hotel Park Hyatt, India Executive Secretary Jun 2015 ? Jan 2017

Procter & Gamble Home Products Limited, India Executive Assistant Oct 2011 - Jan 2014

Novotel Hyderabad Airport, India Secretary Apr 2008 - Mar 2011

Microsoft India Admin for RE&F Oct 2006 - Mar 2008

Significant Contributions as Executive Secretary to General Manager @ Hotel Park Hyatt, India

● Provide full spectrum of secretarial support to The General Manager and other senior executives of the hotel

● Manage GM?s schedule, including setting up appointments with various clients, arranging travel schedules, and recording of minutes of meeting

● Support expatriate executives on applications of employment/independent passes, relocation, arrangement for car and accommodation, and other personal concerns

● Liaise with airlines and travel management companies to coordinate all aspects of travel arrangement for senior executives

● Handle confidential contracts, documents, and general correspondences

● Assist in planning and organizing company events, dinners, parties, training sessions, and conferences

Significant Contributions as Executive Assistant to Plant Manager @ Procter & Gamble Home Products Limited

● Responsible for heavy calendar management, requiring interaction with both internal and external executives and assistants, as well as consultants, to coordinate a variety of complex executive meetings

● Provide administrative and clerical support to departments or individuals

● Schedule meetings and arrange conference rooms

● Alert manager about cancelations or new meetings

● Manage travel and schedule

● Handle information requests

● Prepare correspondence and stuff mail into envelopes

● Arrange for outgoing mail and packages to be picked up

● Prepare Expense reports of Managers

● Greet and receive visitor

● Prepare confidential and sensitive documents

● Coordinates office management activities

● Determine matters of top priority and handle accordingly

● Prepare agenda for meetings

● Takes and transcribes dictation

● Helps prepare office budget

● Plans events and volunteer activities

● Maintain office procedures

● Coordinate travel arrangements; prepares itineraries; prepares, compiles and maintains travel vouchers and records

● Operate office equipment, such as photocopy machine and scanner

● Coordinate committees and task forces

● Relay directives, instructions and assignment to executives

● Receive and relay telephone messages

● Direct the general public to the appropriate staff member

● Maintain hard copy and electronic filing system

Significant Contributions as Secretary to Resident Manager @ Novotel Hyderabad Airport, India

● Arrange conferences, meetings, and travel reservations for office personnel

● Complete forms in accordance with company procedures

● Compose, type, and distribute meeting notes, routine correspondence, and reports

● Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs

● Locate and attach appropriate files to incoming correspondence requiring replies

● Mail newsletters, promotional material, and other information

● Maintain scheduling and event calendars

● Make copies of correspondence and other printed material

● Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters

● Schedule and confirm appointments for clients, customers, or supervisors

● Set up and maintain paper and electronic filing systems for records, correspondence, and other material

● Take dictation

● Collect and disburse funds from cash accounts, and keep records of collections and disbursements

● Conduct searches to find needed information, using such sources as the Internet

● Coordinate conferences and meetings

● Establish work procedures and schedules, and keep track of the daily work of clerical staff

● Learn to operate new office technologies as they are developed and implemented

● Manage projects, and contribute to committee and team work

● Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.

● Order and dispense supplies

● Prepare and mail checks

● Provide services to customers, such as order placement and account information

● Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions

● Supervise other clerical staff, and provide training and orientation to new staff

● Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications

● Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals

Significant Contributions as Admin for RE&F @ Microsoft India

● Manage and Maintain Managers Schedules by Co-coordinating/Arranging Activities according to the Manager?s Office.

● Assess priorities of work and assist in organizing Manager Priorities

● Heading the Admin Help Desk and supervision of work in the Operations Dept

● Driving the projects Team to deliver as per set expectations

● Supervision of work carried out by the Housekeeping, Maintenance and Security departments

● Allocation of tasks and resolution of issues between the employees in the department

● Meeting with clients so as to understand their expectations for betterment of work and internally answering Office administration related queries

● Event management (in-house, inter office)/Making Arrangements for Conferences and VIP Visits

● Interaction with vendors / Service providers and timely meetings with them to ensure smooth functioning of Facility Operations

● Involves Helping in relocation of newly joined employees

● Arranging, attending and prepare Minutes of the Meeting

● Involves in preparation of Expense Claims reports which includes ? Settlement of Travel Expense, Mobile Bill Claims, Petrol Claims, Team Dinner/Lunch claims, Medical Claims

● Involves in Scheduling appointments and meetings

● Involves in Reservation of Conference room for team

● Organizing dinners

● Coordinating work within the work unit and with other work units/departments

● Maintaining the record of reimbursement bills

● Answer all incoming calls for the Manager and either transfer, redirect or take message

● File and retrieve corporate documents, Records, and reports

● Make travel arrangements for executives. Arrange restaurant reservations for VIP guest/Personnel if so instructed

● Handling Foreign Guests and taking them for the campus visit/Tour

● Handling Hotel and Traveling bookings, Executive housing booking etc.

● Handling all the venue management of the project Department

● Co-coordinating with the vendors like Mail room and cab desk and Travel Desk and when ever required

● Day to day administrative work

● Receive and log Complaints ? Record complete details of the service requests and finish the complaint as early as possible

● Proficient ability to work independently or within a team, situation

● Maintaining Confidential Jobs

● Dealing with Visitors and delegates

Significant Contributions as Banquet Sales Executive @ Fortune Katriya & Minerva Grand - India

● Responsible for the promotion of the banquet business through the corporate

● Receiving and processing requirements for parties, banquets and conferences at the hotel as per the guest requirement

● Can be negotiate terms and close deals to confirm booking for various functions

● Need to co-ordinate between customer and the service team to ensure flawless execution of the event

● Responsible for the adherence to hotel service standards, effective inventory management of same wares, and effective scheduling and supervision of banquets staff and assuring guest satisfaction

LANGUAGE SKILLS

● Fluent proficiency in English

AVAILABILITY

● Planning to relocate on immediate basis and possesses no bond obligations with the present employer

References available upon request

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