Customer Service Sales

EVALINE MWANGI

Objective

I am looking for a career in your organization to full fill a challenging position with opportunities for promotion. This could be in the areas of sales, retail, business administration, hospitality management and event organizing. I have professional training and extensive experience in hospitality management and customer services. Combined with excellent interpersonal skills and the ability to work independently as well as a part of the team. I believe this gives me the required qualifications to excel within your organisation. I have the ability to provide exceptional guest and commercial customer services.

Personal Information

Date of Birth 16 June 1988 CPR Number 880659203

Nationality Kenyan Driving Licence 880659203

Place of Birth Nakuru Kenya Marital Status Single

email ***********@*****.*** cell phone +973-****-****

Languages written and spoken English & Swahili

Career Summary

I am a highly experienced Customer Services Professional, able to handle a high volume of customer requests in a fast paced, high pressure environment with minimal supervision. I maintain an emphasis on the highest quality of consumer service.

I possess very good listening skills together with excellent oral and written communication, because of this I am comfortable interacting with our guests and at any level within the organization. I am able to make decisions independently and quickly, and possess excellent problem solving and negotiating skills.

PROFESSIONAL EXPERIENCE

Rugby football club

Responsibilities:

To take all bookings (phones email in person for sports facilities ensuring accurate bookkeeping and time /space .

To receive payment and issue receipts for the use of the sports.

To co -ordinate all centre users in relation to the use of the facilities.

To answer all enquires relating to the sports

Receive and sort daily mail /deliveries/couriers

Maintain security by following procedures and controlling access (monitor logbook issue visitors badges)

Update calendars and schedule meeting /appointments.

Perform other clerical receptionist duties such as filling photocopying,collating,faxing

Free-lance work (Agency Red scarf agency And capital club Bahrain):

Promotional activities for the Bahrain Formula 1 event

Promotion of consumer products and exhibitions

Modelling

Hostess at various high profile events

Member services

Casting

Promotion events for Jameson whisky at Bennigans, Texas BBQ, Champs, Rics Country Kitchen, Club Raddison Hotel

GOLDEN TULIP HOTEL

POSITION : Customer Service

Responsibilities:

Responsible for hotel reservations, ground transportation arrangements such as car rentals, limo services, catering, etc…

Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.

Serves as liaison between the customer and various departments.

Solicits sales of new or additional services.

Operates office equipment inclusive of air to ground radio, computers and terminals as necessary.

Provides pricing and delivery information, processes orders, and prepares cash reports.

Sets up new accounts, maintains records, prepares reports and performs work processing assignments and related clerical duties.

Knowledgeable of customer service inclusive of hotel reservations, ground transportation, information on local attractions and activities, and other information that provides valuable service to our customers.

2012 to 2013 THE TRIBE HOTEL Nairobi Kenya

POSITION : Hostess

Greet guests and patrons personally and on the telephone

Offer appropriate seating arrangements

Present menus and take orders

Ensure the quantity of menus is sufficient to cater to the number of guests

Relay orders to the kitchen and ensure all orders are filled in a timely and accurately

Set up dining rooms and make reservation arrangements

Maintain clean and organized tables and work area

Assist room service when and as needed

EDUCATIONAL BACKGROUND

2009 To 2012 Diploma in Hotel Management

(Kenya Utali College)

COMPUTER / TECHNICAL QUALIFICATIONS

MS Word

Excel

Power Point

SKILLS AND COMPETENCES

I am very hardworking lady to quick learn and keen to move forward in every company. I have a strong leadership qualities and the ability to adapt quickly.

HOBBIEs

Modelling

Travelling

Reading

Watching movies

REFERENCES

THE TRIBE HOTEL

PAULINE MWANGI

THE MANAGER

CELL.002***********

RUGBY FOOTBALL CLUB

SECRETARY COMMITTEE

MRS. SANNE SMITH

CELL 009**********

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