Virtual Trainer

Area of Focus: Training and Development

Qualifications Profile

Multifaceted and performance-focused professional, offering hands-on human resources experience, with focus on employee coaching and program management. Recognized for solid expertise to oversee and implement HR processes and training programs; maximize business opportunities; and cultivate strong employee relations. Well-versed in utilizing the latest teaching techniques and tools to maximize individual’s productivity and effectivity. Goal-driven and highly effective leader; armed with keen attention to detail and well-defined mentoring capabilities and communication, analytical, technical, problem-solving, and management aptitudes. Areas of expertise include:

HPT and Gap Analysis Virtual Training Strategic Planning and Implementation Regulatory Compliance

Team Collaboration and Leadership Performance Evaluation Problem Resolution Curriculum and Syllabus Creation

Relevant Experience

Confidential, Columbia, MD

Human Resources Specialist Trainer 2003–Present

úExpertly handle the development and delivery of training and educational programs, including skills training, communication, team building, and management development through the utilization of various instructional methods

úEmploy keen attention to detail in conducting needs and gap analysis

úDisplay expertise in mentoring and guiding managers on effective staff coaching

úEvaluate curriculum improvement opportunities and provide effectual recommendations

úRender high level of assistance in developing new curricula

úMaintain in-depth knowledge in latest technology, as well as research and market information and trends

úDemonstrate proficiency in utilizing the latest teaching techniques on corporate training curriculum, including Centra, SharePoint, and Lync

úConsistently enhanced training style by identifying new ways to engage participants based on employee education and their life experiences for corporate needs

Notable Accomplishments:

Received appointment to lead a group of managers from across the country in restructuring company’s Store Management Academies in 2011, which produced the best Academy Sprint within a year

Earned selection to facilitate the training of all new trainers on how to coach, select, and complete successful human performance technology (HPT)

Made significant contribution in increasing accessory sales by 20% every year

Served as key contributor as member of the team in revising the trainer handbook

Pioneered the HPT process on how to handle issues; along with a process in training new instructors on HPT, grow coaching, and field visits

Led the development and implementation of workshop to Mike Cusick’s area in researching employee’s performance and coaching on employee’s needs, which generated sales of $7 per handset in accessories across the region within two months

Earlier Positions Held:

American Red Cross, Lubbock, TX

Director of Health and Safety

Howard College, Big Spring, TX

Instructor

Other Experience

DIRECTV, Big Spring, TX

Owner / Operator

American Medical Transport, Big Spring, TX

Manager

Education and Credentials

Bachelor of Science in Psychology University of Texas of the Permian Basin, Odessa, TX

Who’s Who Among American College and University Students

Certified Emergency Medical Services (EMS) Instructor Trainer: State of Texas

Certified Sales Instructor

Certified Fish Philosophy Instructor

Activities

Volunteer: Battered Women and Children Rape Crisis American Red Cross

Technical Skills

Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, and Publisher) SharePoint Skype

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