Sales Service Representative
Resume:
Susan Roche **** E McKellips Road
Number *
Scottsdale, AZ 85257
********@*******.***
International Cruise and Excursions
November 2016-May 2017
Outbound Sales Representative
Contacting leads to set appointments to attend an open house for Sears Vacations.
Infogain
November 2016 to December 2017
Testing Analyst
Testing a travel website for accuracy for preferred credit card holders
TLX Inc.
December 2013-October 2016
Travel Agent/Trainer-Created a 60 page employee training manual to teach co-workers how to use Sabre to make and change airline, car and hotel reservations. Assist clients with leisure, corporate and group travel arrangements. Handle all travel related customer service issues.
GDS System-Sabre
American Express Corporate Travel
April 2010 -July 2013
Corporate Travel Counselor-Responsible for travel arrangements for various accounts including Domestic and International air, car and hotel reservations, and Amtrak with a focus on using preferred vendors for the specific account to achieve the greatest cost savings. Duties also include arranging travel for the VIP desk, relocation and candidates always ensuring tickets and documents are issued in a timely manner.
GDS Systems-Apollo and Sabre
Inverness Hotel and Conference Center
August 2009-April 2010
Reservations Agent-Responsible for making and modifying leisure, corporate and group reservations and hotel packages in an in-house office for the Inverness Hotel through phone calls, emails and faxes. Responsibilities also included assisting with reservations at their sister property The Loretto Hotel in Santa Fe, NM.
System-SMS
BCD Travel
April 2001-November 2008
International Rate Specialist-Responsible for calculating correct and lowest applicable airfare for international itineraries by researching correct fare and contract application dedicated to the Hewlett Packard account through October, 2007, and then transitioned to the East Division International Rate Desk which is responsible for handling multiple accounts
Calculate partial refunds for multiple accounts.
Temporary assignment assisting in the Boise office making International reservations during the transition to Sabre from Apollo as well as issuing tickets
GDS Systems-Sabre, Apollo and Worldspan
THOR
April 1997-April 2001
International Rate Specialist-Responsible for calculating lowest applicable fares for itineraries from agencies that subscribe to the international rate desk. Duties included a project from a third party company comparing pricing in all GDS systems
Travel Consultant –Working at the VIP Desk at a 24 hour emergency travel service making domestic and international air, car and hotel reservations for last minute travel
GDS Systems-Sabre, Apollo, Amadeus and Worldspan with majority Sabre and Apollo
Professional Travel Consultants
May 1996-April 1997
Onsite Travel Consultant-One person location responsible for travel arrangements for a nationwide company as well as printing tickets
GDS System -Worldspan
THOR
May 1994-May 1996
Travel Consultant –Working at the VIP Desk at a 24 hour emergency travel service making domestic and international air, car and hotel reservations for last minute travel
GDS Systems-Sabre, Apollo, Amadeus and Worldspan with majority Sabre and Apollo
Cendant Travel (formerly CUC Travel)
March 1989-May 1994
Leisure Travel Consultant -Responsible for travel arrangements to Mexico and Caribbean
General Sales Supervisor-Overseeing a team of 10 travel consultants
General Sales Training Assistant-Implementing and conducting recurrent training classes
General Sales Travel Consultant-Responsible for domestic air, car and hotel reservations
Membership Service Consultant -Responsible for selling a membership travel service as well as advising members the benefits and features
GDS System-Sabre
Nutri/System
January 1989-March 1989
Client Service Representative- Duties included answering phones, greeting customers, scheduling appointments, and inventory
Uniglobe Alpha Travel
October 1988-January 1989
Outside Sales Account Executive- Selling the benefits of a travel agency to small businesses. Assisting with travel reservations
GDS System- Apollo
Delta Air Lines
July 1972-October 1988
Reservations Consultant-Responsible for assisting with airline reservations, advising schedule changes, setting up PTA’s
Passenger Service Representative- Checking in passengers for flights, checking baggage, assigning seats, gate check-in and passenger boarding duties
Northwest Airlines
March 1969-July 1972
Reservations Consultant-Making airlines reservations
Ticket Audit Agent- Auditing used international tickets for correct fares
Education
Columbia College
Bachelor of Arts Degree
Major Business
Minors English and Marketing
Graduated Cum Laude
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