Customer Service Assistant
Resume:
**************@*****.***
Plano, TX 75075
June R. Ormesher
Objective
To obtain an administrative position in a corporate environment that draws upon my extensive organizational and professional and creative skills
Work experience
Jack Henry & Associates Allen, TX
December 2015 - present
Admin Assistant II to Lynn Gabel, ICRM Program Management Director
Admin Tasks
Team Site Calendar: Birthdays, PTO, Maintain SharePoint web pages, maintain contents and permissions
Requisitions: Ordering Staples supplies, also requesting requisitions for payments through JHA Finance system
Employee Education Assistance forms: Scan, copy take original to HR. File copy in employee’s file
9.2 Project assistance: Maintain the Distribution List and responses or questions from attendees, reserve conference rooms, work with Travel, set up meetings, order food, place any Help Desk tickets for the conference rooms, confirm all audio is set up and the rooms are in order prior to the meeting. The two workshops were held in Allen and Monett. Workshop gift bags for each attendee and other supplies were ordered.
Maintain the SharePoint sites on JHA today and our Team site
One Company Dept. Page: update with any staff changes in our Department
PTO: maintain PTO requests in Outlook email folders, post daily requests and changes to the website calendar, send responses to emails when posted, do monthly PTO audit communicate to managers if any PTO is not showing in the Timesheet to complete the audit. Email managers when completed.
Team Meetings: Set up in Outlook, Reserve rooms, arrange Travel for managers, and get meetings started for WebEx or Skype. Take notes as needed for meeting.
Weekly management meetings: Each week post new management meeting document after updating current. Maintain the portion of the document for Birthdays, Anniversaries, and Monthly Totals.
Team birthdays: send email to each team member requesting they send birthday greetings to employee as requested. Compile all emails into one email and send to the birthday person on their day. Reserve conference room monthly for Allen Team birthday event. Order and pick up cake, set up conference room and send out reminders to team about event. Coordinate the event, clean up room.
Arrange any dinners or retirement events for specified group(s)
Review and approve expense reports ever Friday
Org chart maintain and update as needed in Team Website. Print copies
New Hire info: follow checklist by each manager to greet new employee and get them set up to be able to start on their hire date. (this includes submitting Help Desk tickets for badge, photo, seat assignment, supplies at their new seat and any other items that are necessary. Send email to team for them to send their Welcome Email to me – to welcome the new member and compile this and send out on 1st day of new employee.
Badge requests/ replacements: contact Asset Protection as necessary.
Monthly Totals: Go into jSource, Blue Man, Report Builder. Pull monthly Help Desk totals to build the monthly report. When completed email Management team the info.
Flextronics International Plano, TX
April 2008-December 2015
Admin Assistant and Receptionist, support services, telephone coverage, greeting clients, registering visitors, assigning visitor badge, safety glasses, smocks and foot straps, setting up Guest Internet access.
HR Admin Assistant- worked closely with HR in many daily projects
Creates a comfortable environment for clients and employees
Schedule conference rooms through Outlook.
Schedule conference calls via MeetingPlace.
Contact facilities/maintenance by radio for any clean up, accidents/emergencies.
Responsible for ordering and stocking office supplies for the Site
Worked closely with the Executive Assistant in ordering lunches and directing those delivering to the proper areas and /or setting up client lunches/meetings.
Coordinates with other admins for upcoming visitors in providing conference rooms, wireless guest access and badges for their visit.
Responsible for incoming mail and the distribution of the mail for the Site.
Responsible for sending out daily notices of incoming packages.
Posting daily outgoing mail by postage meter
Weekly updating of PowerPoint slides for Lean Gallery
Maintaining lobby cleanliness and safety creating a comfortable environment.
Creator and Editor of the monthly company newsletter (this newsletter has been used as a template to other Flextronics sites)
Member of the Employee Activities Committee
Awarded Employee Recognition award-2013
Coordinated/Assisted the ELP(Emerging Leaders conference) in compiling the workbooks, ordering lunches for the seminar, setting up the Training Room, ordered supplies, setting up Guest Internet
Provides Team Player work ethic
Carter Group Tax Service Richardson, TX
April 2007-March 2008
Receptionist and Admin support services, answering phones and greeting clients and other support services needed for the President.
Duties included: Assisting the tax and bookkeeping departments in scanning documents, faxing, filing, preparing monthly books for mailing, mailing monthly invoices, worked with QuickBooks and OfficeBridge, and other duties as requested by either department.
Prestonwood Church Plano, TX
December 2005-March 2007
Administrative support and ministry assistant
Ministry assistant to three ministers and three interns
Duties included faxing, reserving rooms for special events and regular classes, ordering meals for special events, coordinating the church marriage seminar, follow up with all attendees, receiving and sending daily email, coordinating the ministers’ calendars through Outlook, assisting in fund raising events, coordinating weekly minister assignments, coordinating weekend rosters for two divisions, input weekly attendance for our divisions.
SecureNet Inc., Open Options Inc., LogicNet Carrollton, Texas
April 2004 – July 2005
Administrative Services/Support
Front Office Receptionist for three separate intergraded software companies
Fast and accurate routing of a high volume of calls to personnel
Shipping of crucial documentation to other office locations on a daily basis-preparing daily outgoing mail
Administrative duties including faxing, ordering lunches for special meetings, updating reception calendar, filling copy machines, and other office management duties and assisting HR and CEO when necessary
Legacy Bank of Texas Plano, Texas
1996 - 2003
Deposit Support Specialist
Trained for the new implementation of the Jack Henry Silverlake program and trained other employees in my department on this new system.
Responsible for high level security maintenance on all accounts
Responsible for processing new and revised checking, savings and CD accounts
Responsible for all personal account changes made to accounts for entire bank, submitted by branches, or by mail
Extended deposit support to managers and personal bankers through phone and inner office correspondence
Completed two years in the Customer Service phone area and also the walk-up Customer Service at the branch level
Conducted training seminar for setting up new accounts
Completed many training courses set up by the bank for various programs
Trained in the Lock Box department
Barnett Bank Lakeland, Florida
1992-1996
Commercial Teller
Handled commercial client transactions in Motor Bank and Lobby
Won Star Performer award in 1995
Repeated 100% grade for being shopped by unknown shopper
Education
1972 - 1977 Tennessee Temple University Chattanooga, Tn
Bachelors Degree English major –Music Minor recital in piano
Previous Employment
Employed by Tennessee Temple University in Guest Receptions. This included supervising the Information Campus Desk and the PBS system. Also taught kindergarten at Tennessee Temple Elementary. 1972-1985
Worked as Receptionist for law firm Shumaker and Thompson Chattanooga, TN. 1986-1987
Wedding planner and caterer-multiple years and church floral designer.
Software Proficiency
Experienced with Microsoft Office Suite, Act!, FellowshipOne, Shelby, Service U, Silverlake and several AS/400 based client software programs.
Hobbies Piano
Interior Design and Catering, Floral Design
References available upon request
Contact this candidate