Customer Service Life Insurance
Resume:
John Ross III
Cedar Hill, TX ***04
*********@*****.***
OBJECTIVE:
Secure a challenging position utilizing organizational and interpersonal skills, while applying creative problem solving to benefit mutual growth and success.
SKILLS:
Strong organizational and analytical skills
Excellent interpersonal skills, office etiquette and phone manners
Software: Windows operating systems, Microsoft Word, Excel, and Power Point
Experience
CSC Fort Worth, TX
11/2010 – Present
Supervisor
*Monitor, coaches and supports incentive programs to motivate staff towards achieving results: supports staff development of call handling skills. Provides leadership and direction while maintaining team morale.
*Ensures staff performance, quality, productivity and attendance standards are met: posts statistics as appropriate. Follows up by monitoring progress and results and taking appropriate counter measures.
*Encourages continuous improvement: involve others in planned process improvement efforts and measures: encourages/coaches individuals to follow a systematic improvement process.
*Participate as a member of the supervisory team, cooperates with peers to build consensus and share responsibilities. Contributes to discussions, actions, and projects and helps resolve indifference or conflicts by identifying common ground and exploring potential solutions.
*Assist human resource by interviewing prospective candidates and processing voluntary and involuntary terminations.
*Maintains attendance records, processes employee paperwork, submits payroll information as required and to support administration in an accurate and timely fashion.
*Provide meeting leadership, management, and facilitation: prepare for meetings in advance and follows up with a complete meeting record to participants.
*Support department projects as needed including any special assignments/working hours.
American National Life Insurance Lancaster,TX
1/2009 – 10/2010
Insurance Sales Agent
*Responsible for creating life insurance, annuities and accidental death policies.
*Responsible for the entire Grand Prairie, Tx area.
Accutel Dallas, TX
8/2004 – 10/2010
Customer Service/Sales
*Received and processed customer calls regarding billing inquires, trouble shooting and quotes.
*Trained new associates
Aviall Dallas, TX
1/1999 - 8/2004
Bin Clerk
*Was responsible for pulling parts and inventory in a timely manner
*Consistently met hourly, weekly and monthly quota
EDUCATION
DeVry University 1987- 1989
**Professional and personal references available upon request**
Contact this candidate