Customer Service Administrative Assistant
Resume:
Alecia Jones
Plano, Texas
********@*******.***
• Total Admin Experience 10+ Years
• Coordination Experience 10+ Years
• Transcription Experience 2+ Years
• Customer Service Experience 10+ Years
• Data Entry Experience 10+ Years
SUMMARY
• A multi-faceted individual with many years of administrative/technical experience supporting executives, managers and department staff to improve internal operations for small businesses and large corporations.
• Seeking a progressive company that will enable me to utilize my office knowledge and technical skills.
• Proficient in communication.
• Have diversified skill sets in administrative support, client relations and project management.
• Excellent inter-personal, phone and digital communication skills.
Computer Languages: COBOL, COBOL II, Visual Basic writing, maintaining and testing
TOOLS: EasyAct software, Creative Accounting Solutions, TSO/ISPF, IMS, TCP/IP, VSAM, PACBASE/PACLANX, DSMS/X, IBM mainframes, Mid-range systems, Client Server, UNIX, CICS, JCL, SQL, IMS, CRM, Datavan, Timeline, Windows ï NT, Novell, OS2, DOS, MS Word, MS Excel, MS Access and some MS Powerpoint. Lotus 123, Word Perfect, DBASE III Plus
PROFESSIONAL EXPERIENCE
G6 HOSPITALITY 11/13- PRESENT
ADMINISTRATIVE ASSISTANT
• Researching and running M6 employee wages reports, searching employee(s) information and current work status. Posting claims and claim status information. Follow-up on status of injured Motel 6 employee(s) claims.
• Post updates into database in regards to injured Motel 6 employees claims.
• Prepare and distribute invoices for payment
• Fulfilling Subpoenas request that have been served to the various Motel 6 locations.
• Use File Zone software to research information needed to fulfill subpoena request.
• Entering Matter(s) into Serengeti, preparing Legal Hold Notice for Matter(s), Employee Roster reports regarding Matter(s). Obtain Release and Dismissal documents on closed cases.
• Train on new software Counsel Link that is replacing old software – Serengeti.
• Calendar maintenance, department surveys, department mailings, copying/scanning,
labels, compiling letters, compile office supply orders, archiving, Fed Ex and DHL mailings, Property Inspection Notices
CAIN WATTERS & ASSOCIATES PC 12/99 – 12/11
ACCOUNTING COORDINATOR/TRANSCRIPTIONIST/SECRETARY
• Produced financial statements to over 500 monthly or quarterly Accounting Dental Doctors/practices via portal, database and or hard copies on a timely basis.
• Transcribed tapes to transcript from monitoring clients consult.
• Responsible for maintaining spreadsheets, payroll, paychecks and journal entireties.
• Assisted with reconciliations of accounts.
• Supported company switchboard receiving high volume client calls
• Engagement letters preparation for new/potential clients.
• Was responsible for Project coordination of 1099’s.
• Prepared monthly billing reports.
• Maintained department library and was responsible for archived data.
• Miscellaneous responsibilities included all department mailings, maintained department equipment, incoming mail and faxes.
• Responsible for compiling miscellaneous memos.
• Vendor management and invoicing.
• Provided outstanding customer service
• Ran and recorded daily credit card charges for monitoring, accounting and taxes.
• Recorded daily checks and prepared bank deposits.
• Prepared monthly statement for Home Delivery, and Federal Express billing charges.
• Ran Intranet Dental Community (IDC) and III to I charges.
• Completed database forms for new clients.
• Compiled and loaded Client Fee Survey information into database.
• Incorporated monthly Kornitizer Capital Management reports for file.
• Maintained annual meeting log and charges.
• Prepared periodic bulk mailings and monthly billings to clients.
• Searched for prospective dental clients.
ELECTRONIC DATA SYSTEMS 06/92 – 05/99
ASSOCIATE INFORMATION ANALYST
• Designed and constructed the Loan Scoring process for the Suruga Bank
• Designed and constructed these two the CRM Parameter Download process
• Responsible for fully writing and executing test plans for brand new functions.
• Prepared material for each phase of the functional walk-thru's.
• Served as the point of contact for the Transaction History subsystem.
• On a daily basis researched and applied enhancements to applications as well as supported the resolution of defects during testing. Scheduled and provided on-call beeper support for daily cycles.
• Trained team members, and Japanese customer on executing, researching and error resolution for the daily cycles.
• Provided technical support for over 130 Information Analysts.
• Supported project management efforts by administering IA project schedules.
• Provided application support. Served as an ACF2 (Access Controlled Facility)
• Security coordinator. Obtained/granted change management access for IA
• Served as the Security Liaison for the Bank One Implementation project
• Responsible for the execution and monitoring of daily cycles, as well as problem resolution
• Provided support for the Customer Support Helpdesk
• Assisted in testing scripts, conditions and subsystem functions
• Coordinated and conducted librarian meetings
• Served as the Technical documentation coordinator for Releases 227 and 228
ELECTRONIC DATA SYSTEMS/RESOLUTION TRUST CORPORATION 11/91 – 06/92
RESEARCH ANALYST
ELECTRONIC DATA SYSTEMS/ HARDWARE SERVICES 06/90 – 11/91
ADMINISTRATIVE ASSISTANT
ELECTRONIC DATA SYSTEMS/DALLAS OPERATION OUTPUT CENTER 10/85 – 06/90
LAB TECHNICIAN
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