Information Technology Customer Service

TYRONE THOMAS

**** ******* *****, *** ***** CA **111

Home: 858-***-**** Cell: 619-***-****

**********@*****.***

Professional Background

Adaptable Healthcare Professional, dedicated to improving the quality of health care

and maximizing data potential using information technology and a mature understanding of the

healthcare infrastructure.

Skill Highlights

Clinical practice management

EMR/EHR software management Cerner, Epic, Essentris, AdvancedMD, AHLTA

Health Information Technology Analysis & Caseload management

Implementation Microsoft:(Office, Excel, 365, Outlook & PPT)

HIPAA compliance & Requirements gathering

Accomplishments

Served as the Informatics Consultant for the National University Nurse Managed Clinic "Clinics without

walls" initiative, which provides quality care for the under-served population in the Los Angeles and

Watts area. I researched evidence-based material, examined industry best practices for implementation of

health information technology, and made recommendations to aid in the start-up and expansion of the

Telehealth/Telemedicine program.

Professional Experience

Onsite OHS June 2014 - November 2016

Medical Assistant and Administrator

LPL Financial (San Diego)

Provided clinical oversight for Corporate Health Clinic servicing 1,800 employees, promoting a

healthier workforce for optimal work performance for the organization.

Analysis of EHR/EMR systems to ensure optimal functionality and efficiency.

Proficiency with AdvancedMD, CHCS, AHLTA, Essentris, Epic, Practice Fusion and Pyxis

.

Evaluated patient care needs, prioritized treatment, and maintained patient flow.

Collaborated in the development of corporate wellness programs designed to improve employee

total health and wellness and implemented project management skill sets for all internal and external projects

Maintained computerized record management systems to record and process data and generate

reports while holding post as a HIPAA compliance trainer.

Certified that equipment and supplies were properly maintained for quality patient care and safety.

Department of Defense July 2012 - July 2013

Behavioral Health Technician

Naval Medical Center San Diego (Psychiatric Transition Program)

Coordinated the care and resources for active duty members transitioning to civilian status,

ensuring completeness of all administrative transactions conducted, minimizing any lapses in care.

Executed appropriate risk-assessment and mitigation strategies.

Reviewed master treatment and discharge plans for each client.

Collaborated closely with treatment team to appropriately coordinate client care services for

optimal treatment outcomes.

Supported diagnostic procedures, assisted with technical nursing treatments and entered

information in patient records and charts.

United States Navy September 1997 - September 2011

Outpatient Clinic Supervisor/ Hospital Corpsman

Naval Medical Center San Diego (Balboa)

Cultivated high staff morale and motivation through effective communication, prompt problem

resolution, proactive supervisory practices and facilitating a proactive work environment

resulting in 100% personnel retention for respective department.

Achieved departmental goals and objectives while managing the daily activities of a clinical team

consisting of 31 physicians, nurses and support staff ensuring complete adherence to Joint

Commission and HIPAA regulations.

Expertly resolved customer service issues resulting in an 80% decrease in client complaints in

subsequent months.

Mediated facility surveys and inspections made by the authorized governmental agency Joint

Commissions.

Performed monthly analysis of objective data and routine aspects of patient care to promote

continuous process improvement initiatives.

Acted as patient advocate meticulously checking for accuracy and resolution in the records of

patient care, condition, progress and concerns.

Education and Training

National University 2016

Master of Science: Health Informatics

San Diego, California

National University 2014

Bachelor of Science: Allied Health

San Diego, California

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