Customer Service Manager

Matthew D. Fischer

**** *. **** ****** 262-***-****

Tolleson, AZ 85353 ***********@*****.***

Personal Objective

To acquire a career in finance with a successful financial company that will benefit from my strong analytical, interpersonal and leadership skills.

Activities

Gold Member of the UW-Whitewater Finance Association

Education

UNIVERSITY OF WISCONSIN - WHITEWATER

Bachelor of Business Administration

Major: Finance, Investments, & Banking, December 2006

Financed 100% of college expenses through work during school and breaks

Work Experience

September 2008-October 2014 US Bancorp Phoenix, AZ

Customer Service Manager

Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and employers alike.

Managed sales of bank products, new business, policies, operations, and customer service in a high traffic location.

Coached multiple employees in a ever changing banking environment

Acquired business through prospecting and referrals.

Diffused difficult customer situations with my excellent interpersonal skills and a commitment to customer service.

Branch achieved maximum “A” grading in audit 4 years running.

2013 Leadership Academy graduate.

January 2007-July 2008 US Bancorp Milwaukee, WI

Securities Operations Specialist 2

Identified discrepancies between mutual fund positions recorded on the trust system with the actual positions maintained at the depository.

Accessed and analyzed transactions posted on the trust system with the corresponding transactions reported by the depository.

Assigned responsibility for each exception to the appropriate processing team, based on the nature of each exception and its risk to the bank.

Provided detailed electronic reporting of all exceptions to management.

Supplied statistical reporting to senior management regarding exception age and volume.

Assisted in the training of multiple new employees as to the systems and the procedures used.

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