Professional Experience Clerical
Resume:
Debora (Deb) Williford
Alamogordo, NM 88310
***.*********@*****.***
Objective:
I am a qualified professional with strong leadership, communication and interpersonal skills, seeking a position within your organization.
Summary of Qualifications:
* Exceptional interpersonal and administrative skills
* Excellent verbal and written communication skills
* Ability to project a friendly attitude
* Ability to work with a variety of ages and personalities
* Strong leadership and customer relations skills
* Immense ability to work independently
* Ability to work well within a team
* Ability to handle multiple tasks, identify and swiftly solve problems Education:
* High School Diploma
* Texas State Technical Institute - Business Graduate
* Certified Administrator of Volunteer Services
Computer Skills:
* Microsoft Word, Excel, PowerPoint, and Outlook
* AS400, Horizon Business Insights, Constant Contacts Professional Experience:
Weatherford Regional Medical Center
Director of Volunteers and Senior Circle Advisor, 2002 to present
* Developed and executed all objectives for volunteer programs and ensured compliance to company, state, and federal guidelines.
* Prepared budget for all volunteer program activities.
* Reviewed various volunteer programs and identified areas of improvements.
* Administered volunteer policies and procedures according to organization policies.
* Determined various promotion methods of programs and developed ways to obtain more volunteers for same.
* Monitored all aspirants and ensured selection of right volunteer and checked skills sets of recruits.
* Maintained volunteer files, records, reports, & database, including the tracking of volunteer hours.
* Taught and trained volunteers on computer systems.
* Developed and maintained relationships with volunteers.
* Trained organization staff on working in coordination with volunteers.
* Provided necessary training to volunteers, enabled understanding of program and organization goals.
* Prepared and maintained files for each individual volunteer.
* Organize, plan and execute volunteer appreciation luncheon annually.
* Monthly volunteer newsletter.
Summary:
The Senior Circle Advisor leads and grows a Senior Circle chapter that promotes health, wellness and lifestyle opportunities for adults age 50 and better, and at the same time, positions the hospital and its affiliated physicians as healthcare providers of choice.
Essential Duties and Responsibilities:
* Develop an annual plan (recruitment & retention & key service line promotion) and budget.
* Meet or exceed annual total active membership goal (recruitment and retention.)
* Plan, organize, and implement communications and activities to generate and sustain membership, participation and retention; to support hospital business and marketing goals; and to increase positive PR for the hospital.
* Design & implement activities that meet Senior Circle Association (SCA) standards, support the hospital's business plan, and are personalized to local members' preferences. Minimum requirements:
(2) health/wellness talks monthly (majority featuring physicians)
(1) exercise/fitness activity weekly
(3) non-exercise activities weekly
* Bi-monthly new member orientation
* Monthly member meeting
* Annual anniversary celebration
* Publish & mail a Quarterly Circle News newsletter with a 3-month calendar of events.
* Mail Senior Circle membership cards and Senior Circle membership handbook
* Negotiate, manage and promote local merchant discount program.
* Ensure standard in-hospital benefits are provided consistently to members.
* Market Senior Circle internally and externally via comprehensive & creative marketing mediums, including community newsletter, employee newsletter and orientations, news releases & PSAs, voice on-hold messages, advertising, hospital website, speaker's bureau engagements, etc.
* Promote positive relationships by applying customer relations standards.
* Use SC program components to support physician satisfaction & volumes.
* Develop and manage Senior Circle Ambassador program.
* Promote local and national benefits and resources.
* Keep CEO and SCA updated on chapter progress.
* Provide requested information to SCA national headquarters.
* Submit articles, photos and other information for quarterly national Inside Circle magazine.
* Maintain required member records, reports and files.
* Process applications accurately and timely
* Process membership check and online payments in a timely manner
* Maintain proficiency with member database (AS400)
* Comply with other SCA guidelines and position expectations. Accomplishments:
* CAVS 2010 - 2013 currently looking to renew
* Numerous Awards of Excellence
* Senior Circle Chapter of the Year - Division II
* Senior Circle Advisory Council Member
* Honorary Mention Senior Circle Advisor of the Year
* Top Adult Volunteer Program 2008 - 2011 - 2012
Reference:
Will be provided upon request
Contact this candidate