John Praveen

ac08ig@r.postjobfree.com

669-***-****

Experience Summary:

7+ years of extensive systems and network administration experience in supporting Microsoft Windows desktops and servers

Excellent skills in the installation and troubleshooting of Desktop and Server operating systems, various software applications and resolving complex hardware issues

Expertise in configuring, supporting and optimizing performance of a wide range of computer hardware, software, applications and peripherals

Comprehensive ITIL-based 24x7 IT Helpdesk experience using tools such as BMC Remedy and Service now

Skilled in configuring and troubleshooting network & local printers including HP, Xerox

Extensive experience with setting up and supporting user profiles and e-mail accounts on a variety of end-user devices including desktops, laptops and mobile devices.

Skilled in setup and maintenance of mobile devices and video-conferencing equipment.

Experienced in capacity planning, including analysis and evaluation of hardware and software needs of the company

Skilled in collecting information and creating Standard Operating Procedure (SOPs)

Possess excellent client facing skills and ability to contribute to the development of best practices, procedures and policies within a company.

A strong team player with multinational work experience and diverse cultural exposure

Skills Summary:

Operating Systems: Windows 10/8/7/XP based desktops/laptops and Windows 2016/2012r2/208r2 based server operating systems

Windows Tools: Active Directory, DNS, DHCP, Group Policy Management

Hardware: HP/Dell Servers, Laptops and Desktops.

Application Software: Microsoft Office 2013/office365, McAfee/Norton/ Symantec Antivirus, IIS 6/7, Microsoft SCCM, MDT, Cisco AnyConnect, Symantec Endpoint Encryption(PGP)

Backup Software: Veritas NetBackup, Symantec Backup Exec

Databases: MS Access

Email clients: Microsoft Outlook365, Lotus Notes

Remote Access Tools: VMware vCenter, VNC, HP iLO, Putty, MSTSC

Ticket System: Service Now, BMC Remedy

Professional Experience:

System Engineer, Consultant

NVidia, Santa Clara, CA

(Cognizant) Jan 2017 to Jun 2017

●Support for 3500 local users and 100 remote users. This includes physically broken equipment, OS issues, network connectivity, software application issues, and location moves.

●Build, Configure and deploy VM’s as per the Company checklist.

●Deploying new windows servers 2008/2012 as per the application team request on Virtual Machines.

●Managed Active directory users and groups for windows.

●Support users at walk-up IT garage

●Assist in roll-out and support of Office 365.

●Assist in roll-out and support of user upgrades from Windows 7 to Windows 10.

●Create, update and close tickets using Service Now ticketing system.

●Create daily, weekly, and monthly ticketing reports for management perusal.

●Create Service request (RMA) to Dell, Lenovo and Toshiba.

●Symantec Disk encryption(PGP) management.

●RSA administration and DUO administration for Cisco AnyConnect VPN.

Desktop Support, Consultant

BD Biosciences, San Jose, CA

(HCL America Inc) Feb 2016 to Dec 2016

●Responsible for Desktop, Laptop, Network and Outlook support & troubleshooting client’s issues.

●Maintained and administered enterprise LAN consisting of desktops, servers, printers and other peripherals.

●Experience with loading operating system and software packages using SCCM.

●Track and assign/charge-back IT related peripherals to users.

●Set up loaner laptops for users and VIP’s.

●Create and maintain system documentation.

Deployment Engineer, Consultant

Royal Bank of Canada, NY

(Eden Technology) Mar 2015 to Dec 2015

Worked on a migration project from Windows XP to Windows 7 with the device refresh team through the following tasks:

●Image sets of 20-25 computers simultaneously using System Center Configuration Manager.

●Configure all the computers as per company policy.

●Use SCCM through Active Directory to install software for users.

●Update Asset Management software on daily basis.

●Configure end user accounts (Email, Applications and Old Data).

●Complete windows 7 installation checklist.

●Responsible for validating serial numbers on new desktops/laptops to prepare for Windows 7 Migration.

Migration Support, Consultant

American International Group (AIG), NY

(Data Glove INC) Oct 2014 to Feb 2015

●Participate in migration project from Windows XP to Windows 7 using Windows Deployment Services

●Using SCCM Server for configurations and deployment.

●Maintain and support corporate standard Operating System build process

●Surveying current PC and applications for Windows 7 compatibility issues as well as gather any unique hardware, application, and software requirements.

●Coordinate, build, customize, prepare new pc and decommission old pc for the users.

●Install or troubleshoot any software or hardware as required by user.

●Experience with Software Deployment using LanDesk Management Console

●Working knowledge of Active Directory, Group Policy, and Windows Server 2003/2008

System Analyst, Consultant

SUNY, Downstate Medical Center, NY

(Guidance Medical Personnel, Inc.) Jan 2013 – Aug 2014

●Installation, upgrade and roll-out of Dell desktops/laptops running Windows 7/XP

●Troubleshooting end user requests via email, telephone, or customer walk-in.

●Log all users’ requests, manage and escalate work orders to technicians using BMC Track-it Application.

●Identify and resolve application deployment issues as per service level agreements (SLA)

●Assisting Microsoft SCCM deployment in a large-scale environment of 3000+ users; oversaw deployments of large and complex applications such as Microsoft Office and other hospital related applications.

●Perform Software Packaging and distribution, Software Metering Software and Hardware Inventory.

●Install, troubleshoot, configure and repair Windows XP/7 Operating Systems in both production and lab environments.

●Reduce downtime at user end by creating, modifying, and resetting users Active Directory passwords.

●Using SCCM and remote tools, deployed and managed all the collections packages for Operating Systems, Applications and Windows Updates, created new ones, deleted old ones, set new boundaries for new sites.

IT Technician

Belleli Energy srl, Dubai, UAE Mar 2007 - Nov 2012

●Responsible for supporting all Microsoft Windows based desktops.

●Provide resolution on Helpdesk support tickets created for issues related to desktop hardware, Microsoft Windows operating system, MS Office suite and MS Outlook email.

●Support of audio-visual equipment including setup of digital camera and projectors.

●Installation, upgrade and roll-out of Dell/Lenovo desktops/laptops running Windows XP.

●Desktop/laptop image deployment utilizing Symantec Ghost.

●Installation and configuration of MS Outlook client along with account provisioning and setting up user mailboxes. Additionally, setting up the Outlook client for archiving on the network drive periodically.

●Responsible for the purchase and tracking of Software Licenses for the Business Unit

Professional Certifications:

Microsoft Certified Technology Specialist

VMware Certified Associate

Educational Qualifications and Trainings:

Bachelor of Science (B. Sc) in Computer Science

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