Customer Service Medical Assistant
Resume:
Ebony A. Johnson
***** * ******** **. #*** Houston, TX 77084 832-***-**** *.***********@*****.*** Objective
To obtain a challenging position at a reputed firm, which will allow me to further utilize my existing skills and enable me to acquire new abilities
Education
Everest Institute April 2009
Houston, Texas
Certification, Medical Assistant
Skills
Microsoft Office Suite 2010 Telephone Triage Professional Presentations General Office Skills Written Correspondence Filing CPR/ First Aid Certified Type 55 wpm Arrange Meetings Appointment Scheduling 10-key HIPPA Certified
Report Preparation Data Entry
Professional Licenses/ Certificates
Nationally Certified Medical Assistant (NAHP), 2009 HIPPA and OSHA trained, 2011
AHA Healthcare Provider/ First Aid Certification (2013)
Professional Experience
Mercer / Transamerica
Customer Service Representative, Trade Specialist
05/2015-Present, Position being laid off by 09/2016 o Provide information on a wide variety of complex customer service issues requiring knowledge of retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
o Communicate with customers regarding service requests or problems; document, evaluate and resolve inquiries.
o Thoroughly document all contacts and conversations; follow up as required. o Gain proficiency in various administrative and automated workflow systems o Consistently meet and exceed set quality and productivity metrics. o Function within a team based environment, and actively participate in achieving team goals. Ebony A. Johnson
18600 S Parkview Dr. #813 Houston, TX 77084 832-***-**** *.***********@*****.*** TownePlace Suites by Marriott
Front Desk Representative/Night Auditor
Houston, Texas
07/2014 – 06/2015
o Greet, register, and assign rooms to guests of hotels or motels o Verify customers' credit, and establish how the customer will pay for the accommodation o Contact housekeeping or maintenance staff when guests report problems o Make and confirm reservations
o Keep records of room availability and guests' accounts, manually or using computers o Perform bookkeeping activities, such as balancing accounts and conducting nightly audits o Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
o Compute bills, collect payments, and make change for guests o Record guest comments or complaints, referring customers to managers as necessary o Review accounts and charges with guests during the check-out process o Transmit and receive messages, using telephones or telephone switchboards o Advise housekeeping staff when rooms have been vacated and are ready for cleaning o Answer inquiries pertaining to the hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment, o Prepare for basic food service, such as setting up continental breakfast and coffee and tea supplies o Clean and maintain lobby common area, such as restocking the market. o Sort and rack incoming mail and messages.
o Arrange taxi and restaurant reservations for guests. Office Depot
Lead Printshop Customer Service Specialist
Houston, Texas
11/2012 – 09/2014
o Provide exceptional customer service through proactively engaging with and working to ensure customers are satisfied with every transaction
o Support store’s customer service, sales and profit objectives by assessing customer needs and providing them with appropriate information about products and services offered by the company
o Guide and manage new and old associates to proper protocol to ensure they help with the smooth running of the department
o Perform other duties as assigned.
o Utilize the Microsoft and Adobe Suites to assist customers with design and file manipulation of documents, invitations, banners, and other desired media Truth Transportation
Temporary Office Assistant
5/2011 – 01/2012
o Provide clerical, secretarial, billing and general office support o Maintain and retrieve database information
o Coordinate appointments and arrange meetings
o Collect, count, and disburse money.
o Do basic bookkeeping and complete banking transactions o Complete and mail bills, contracts, policies, invoices or checks. Ebony A. Johnson
18600 S Parkview Dr. #813 Houston, TX 77084 832-***-**** *.***********@*****.*** Deliveries Martel
Temporary Office Assistant
3/2010-5/2011
Perform administrative and office support for supervisors with duties including but, not limited to: o fielding telephone calls, receive and direct visitors, word processing filing, and facing o Process forms and requisitions
o Maintain database information
o Organize and file information
o Review files, records, and other documents to obtain information to respond to requests
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