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Customer Service Project Management

Location:
Beltsville, MD
Salary:
65000.00
Posted:
July 10, 2017

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Resume:

DEREK D. THOMPSON

ac08ht@r.postjobfree.com

301-***-**** (c)

301-***-**** (h)

PROFESSIONAL SUMMARY

Finance professional skilled in performing and reporting detailed financial transactions. Experienced in maintaining and reporting comprehensive records including financial and budget related activities

ACCOMPLISHMENTS

Chosen as departmental champion to interface with high level clients. Created work flow charts and step-by-step documentation consulted for daily and emergency work efforts.

SKILLS

QuickBooks

Microsoft Office

Analytical

Data Analysis

Project Management

Communication

WORK EXPERIENCE

Greater Washington Urban League Washington, DC

Payment Coordinator March 2017 – June 2017

CSRA Arlington, VA/Silver Spring, MD

Wireless Billing Specialist

CSRA - Client: FDIC Professional – Billing Specialist October 2009 – February 2017 -

Performed monthly analysis of invoices from three wireless vendor with charges for more than 13,000 wireless lines

Created Excel workbook comprised of 25 detailed spreadsheets in the performance of billing analysis

Submitted payment vouchers to facilitate invoice payment.

Interfaced with vendor representatives to clarify billing and develop effective reporting methods.

Developed Work Instructions (WI) for submission of payment vouchers and other billing tasks.

Professional Project Management Client: CSC – Real Estate

Developed, prepared, and maintained budget related documentation to ensure project completion on time and within budget

Validated, input, tracked, researched, reported status of and escalated for payment of vendor invoices

Maintained financial records, including PDF versions of payment approvals to ensure accurate, billing and payment

Contributed to corporate savings of ~$1M during FY’15 by coordinating tenant and IT asset relocation during facility closures or relocations

Business Analyst/Project Manager

Client: TSA – ITIP Program, Program Management Office PEO, Projects Execution Office

Performed calculations for and compiled status revisions for 200+ Special Projects Installation Move and Change (SPIMAC) requests for monthly delivery to Transportation Security Administration to comply with contract SLA

Identified non-conformances in risks/issues reporting and partnered with program superiors to eliminate them to ensure compliance with contract requirements

Supported the Enterprise Computer Refresh project by monitoring new asset delivery, preparing new assets for deployment, and observing technicians during deployment of new assets

VOLUNTEER/COMMUNITY ACTIVITY Silver Spring, MD

REGIONAL BUILDING COMMITTEE August 2008 –May 2009

Project Accountant Kingdom Hall Renovation (Volunteer)

Supervised five (5) Accounting Department volunteers by ensuring availability of personnel in the accounting department to respond to ad hoc funding requests

Tracked, monitored, and reported on all expense allocations to Regional Accounting Director for auditing and asset management adherence

Reconciled monthly bank statement

Verizon Communications, Silver Spring, MD Silver Spring, MD

Supervisor Operations Department September 1989 – August 2008

Typist, Special Clerk, Customer Service Administrator

Used automated order distribution system to distribute service requests to team members based on skill set

Coordinated staff to provide rapid solutions to ad hoc emergency service requests

Received numerous verbal and written customer commendations for service delivery

Collaborated with peers to create auditing template to facilitate more accurate employee performance auditing

Performed executive level escalations to secure service related deliverables and meet customer deadlines

Represented manager’s workgroup during ISO 9001 certification assessment department’s receipt of this credential

EDUCATION

Bachelor of Business Administration 2005

American InterContinental University Schaumburg, IL

Concentration: Accounting and Finance

CERTIFICATIONS

Six Sigma Green Belt Certification, 2010

ITIL Foundations v3, 2009



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