Laura Ann Lasola
**** **** ***** **********, ** *5010
**********@*****.***
Dedicated and focused Administrative Assistant with 15+ years in various industries.
Excels in prioritizing, multi-tasking, and following through to achieve established goals.
Excellent phone and interpersonal skills, oral and written communication skills.
Office Manager 2008 - 2017
John R. Tompkins M.D., P.A.
Oversee medical office operations including scheduling, employee training, clinic policy and procedure, compliance, and provider credentialing
Payroll, accounts payable, clinic accounting and reconciliation
Administrative support to physician and nurse practitioner
Increased patient collections by implementing insurance verification and prepayment process
Improved patient satisfaction by establishing patient survey and complaint process
Benefits Coordinator 2003 - 2005
CooperVision, Inc.
Benefits enrollments and changes, including COBRA
Monthly billing and reconciliation of premium payments
Administer leave of absence offerings, process 401(k) including enrollments, loans and distributions
Administrative support to VP Human Resources and Director of Benefits
Human Resources Representative 2001 - 2002
McKesson Corporation
Assist in employee relations, administer performance management process
Worked with Implementation team for creation and rollout of new hire orientation program
Facilitate and conduct new employee orientation
Regional Benefits Coordinator 2000 - 2002
McKesson Corporation
Coordinate field HR administration
Assist in wage and salary administration, benefits administration and policy interpretation
Liaison between Corporate and field locations
Administrative support to HR team
EDUCATION: B.S. Hotel and Restaurant Administration, University of the Philippines
REFERENCES: Attached